Customer Ratings & Reviews

Love this TV. Received in November. It looks exactly like a picture in a frame.No Glare from the sun. The frame is sold separate. But I DIY mine. The sound is quality. The ease of set up is easy because I already have a samsung phone. The movie quality is wonderful. It has built in pictures, but you can subscribe for a more broader range, or use your own. I especialy like the sleep functionality if no one is present.

Daniel & Bell installed our wall mounted 65" TV on Oct 23, 2025. Prompt, polite & efficient. They connected all the bells & whistles flawlessly. They worked as an EXCELLENT team. Both Daniel & Bell are assets to Best Buys' Geek Squad. Thankful for their expertise and expert install. (We ONLY shop/use Best Buy & Geek Squad)

I purchased a 55" TV and mount from Best Buy and had arranged for a well-reputed, supposedly highly skilled and experienced handyman to do the installation above a fireplace. When I spoke with him about the install, he recommended that I return the mount and exchange it for a different one, which I did. When he came to do the install, he told me that the new mount I'd bought would not work and recommended yet another one. I went back to Best Buy and made the exchange again, and he completed the installation. However, the gap behind the TV was excessive, the wires were very visible and messy, and the TV was crooked. I went back to Best Buy and this time spent some time with a customer service rep., who recommended a different mount and arranging the installation with the Geek Squad. Terrance and Mike came today, removed the old mount and replaced it with the new one. The install is perfect, much flusher to the wall and no messy wiring visible. The process was quick, and they were very efficient, informative and personable. While the price for this installation was not inexpensive, I only wish I'd started with the Geek Squad and not wasted time and money with a handyman who had exaggerated his expertise and experience.

The agents were super friendly, courteous, and did a phenomenal job of wall-mounting my LG 77” OLED EVO G4 TV panel. They were extremely thorough in asking all the right questions prior to the mounting to ensure I knew all the options available, even presenting an option o was unaware of which resulted in a decision change that led to a much cleaner and pristine mount with absolutely NO wires visible. They were super careful to gently work around existing furniture to ensure nothing was damaged. They cleaned and vacuumed afterward, and most importantly, tested the installed soundbar and walked me through the use of configuring settings. The job exceeded my expectations. I will definitely share the fantastic experience with others. Thank you!

They were great except they didn't hide my wires because i dont know if they would of had to cut my wall out or what but i said it was ok. So in the description dont pay attention to that unless you have it cut out already. But they were fast professional and knew exactly what they were doing.

I'm not sure why I waited so long to purchase a TV bracket. Helpful staff and easy scheduling for installation. Looks clean and professional. I'm loving my new view!

Excellent installation team. It was a four man job to install my 100 inch TV. Quick, precise, detailed, cleaned afterwards. Considering using Best Buy for my game room with a four TV mount like in sports bars.

I can only make one point in reviewing the experience with the Geek Squad setup of my 75” tv, perfection will be hard to obtain at this point given the process was as close to perfect as I could have expected. From the pre delivery call saying that they were on their way to their departure less than thirty minutes after arrival. When they arrived I asked them if they sat down the street waiting for the exact time they said that they would be here. Not only were they quick but efficient and courteous. I did not feel as if they were pushing me to get to the next job as they answered the couple questions I had, not making me feel like I was imposing. And oh yeah, they even wore the little bootie things. Seriously though, good luck topping that service!

Worth every single penny. The two techs were knowledgeable and put the tv up like you would expect from a professional service. I even made a big mistake with where I asked them to put it. I had it placed to high. They came back after my frantic calls and lowered the TV for me. They were amazing and did an amazing job.

I recently had a Sony 75" XR X93L TV, a Sony HT-A5000 Soundbar, a Sanus wall mount bracket, and a Sanus In-wall Cable Concealer installed at my home. After a small hiccup with the HDMI cabling length being short from the In-wall cable concealer to the TV's HDMI inputs, Vince, a manager from Best Buy's Geek Squad called me and promptly scheduled a follow-up service to correct the issue. Gilson, the original installer also came back as promised "to make things right". Gilson was very meticulous with his work and was very professional. Vince's long-time experience as a Best Buy manager was quite obvious and his customer service skills and follow-up were second to none!! I love the Sony products that were installed, but I also highly recommend Gilson and his install crew, and Vince for his excellent customer service! Great job guys!!

The agents did an amazing job! They were very professional, listened to exactly what I wanted and mounted my 75" in the exact spot I wanted. They were very safe and did things very efficiently. I will never install my own TV again!

Our Installers were perfect. They arrived on schedule, they were polite, courteous and willing to answer any questions about what they were doing. Their expertise showed as they installed a 65 inch tv above a fireplace while having to do a corner mount. They also did the soundbar installation. All said and done, all we had to do was turn the tv on and it was ready, already programmed. The installation was perfect and they did not waste any time. I would recommend them to anyone.

Really appreciate the service that Eliud and his teammate provide. I would recommend have your desire high and location figured out before they arrive by using some blue taps. They can provide the suggestion but ultimately is up to you to determine the TV location. They are really fast and careful on handling things. While they were here, I also ask their advice on home theater system since they are the expert. They were able to provide suggestions base on my living room set up.

Best money I’ve ever spent for a service. These guys were extremely good. I’m very particular and they accommodated me. They ensured my 70 inch TV was mounted exactly to my liking, even took it completely down and redid it just to ensure it was centered exactly to the fireplace. Can’t say enough great words about the amazing service! Worth every penny I paid!

When The Geek Squad came here to hang my new TV on my wall, they were very professional and took an safety precautions wearing their masks. I had a friend take down my old TV, which BB was trading back with them as i got my new TV with a $750 credit towards s the new TV, bc i had a 5 year BB coverage plan on my old TV which seemed up with lines running through it, so they gave me the $750 towards a new TV & I wound up getting a great deal on a 55" Sony A9j OLED tv, which Geek Squad mounted for me. Overall they did a great job & i'm very happy

I opted for Home Installation of my new Sony OLED TV. Brian and Manny from Best Buy just left. While they were busy with the install, I was able to prop-up my feet and get my own work done [see photo]. I highly recommend Best Buy’s HOME INSTALL. While it may seem like an unnecessary ‘extra’ on top of what you’re already shelling out for a new [insert your product name here], it has always saved me time, money, and my sanity. Heck, for those of us with high blood pressure Home Install might even save our life *wink* I don’t know about you, but vague instructions, misaligned holes, or missing parts can really ‘test my patience’ even on a good day :-) Even though I AM technically savvy, the peace of mind I get with Home Install ($99+/-) is priceless: two highly knowledgeable installers transport, handle, hang, and program our TV. I don’t have to worry about dropping it, cracking the highly sensitive screen, pieces not fitting properly, missing parts, or reading allll of the instructions on how to program it or how to add/pair additional remotes. I know it will get done right and get done quickly — very quickly. As always. With Home Install NONE OF THAT IS YOUR CONCERN (oh look, there’s my smile!). If the item breaks/gets damaged during transport or install Best Buy’s got it covered, which is nice to know given smartTVs have such highly sensitive screen surfaces. And they always send two techs, making install super quick. They were done in about 20 minutes, which included unboxing, taking down the old 73” flatscreen, hanging the new tv, hooking-up the new tv, programming it, pairing the Roku remote, showing me some of the Sony remote functions, and removal of the packaging if you don’t wish to keep it. When they left they said I could contact them any time if I had any Qs or issues. Who knew that’d be just two minutes later, after they’d just left for their next appointment? I sent them a frantic text and they offered to come back when done with their current install (thank you!). Even though it was getting late, they drove back out and fixed the issue (a simple conflict with our home audio setup which they diagnosed in about 30 seconds!). Two minutes after arriving they were back out the door, and we had an amazing, quality tv that worked. Simply put, Geek Squad Home Install removes all of the anxiety while saving me time.

Could not be happier with the expert installation of my Frame TV and all components. The team was here on time, very professional and also personable.

I needed a tv mount installed in my bedroom for my 55" tv. I was so happy with how they did with our 85" tv and wall mount, it was a no brainer to come back to Best Buy. I was pleasantly surprised to get the same team for this job. Everything went smoothly, just like the first time. The team was very professional and got the job done promptly and neatly. I highly recommend them.

Sure, setting up a tv is easy. Well, they can be too heavy and awkward for one person. We decided we'd let the Geek Squad do all the heavy and detail work. No sweat on my part. They showed up on time. Asked the location and we showed them the living room. We had an existing tv (to be taken away) and soundbar. They put up the new wall mount for the tv, the tv, the sound bar (we couldn't let them do rear speakers as other construction going on), and set it up on the home network. Quick, clean, polite, and answering all our questions. Showed us the basics for this tv and soundbar. Absolutely would recommend them!

The mounting of our new Samsung OLED television was quick and easy. n The two-man crew easily lifted our new tv and placed it onto the shelf above our fireplace. Having a Samsung phone made for a seamless connection and transfer of streaming channels. The Geek Squad members were friendly and helpful, and gave me advice on what strength surge protector would be best for my unit.