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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 38,670 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All agents that arrived were courteous and pleasant. They installed everything extremely quick and safely. Even the trainee was awesome. Kudos to them!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan came out to mount our new TV, and did an amazing job. It looks fantastic and was done very quickly. He consulted with us every step of the way to make sure we were happy with the end result. I hesitated to spend the extra money for the installation service, but it was worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad took extra care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a new TV and sound bar and had geek squad do the mounting. They took extra care to hide all the wires and even mounted shelves purchased from a 3rd party. They made sure all 4 of our devices were hooked up to the TV and working. While in our home they were friendly and professional. Will definitely use again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t home but my son said they worked fast, and efficiently in installing and hanging up my 65” tv. After that they cleaned up the mess and took away the broken tv. Thank you very much.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Excells!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a very professional installation for wall mounting my 85 inch Hisense U8K TV and soundbar. Set up was awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Nice Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very on time, professional, courteous, and knowledgeable. Easy to work with and explained setup includeing call back days later to see if we had any questions. Offered to help even later if further questions came up. Both reps had experience in setting up both the LG 95NANO90UNA TV and Whalen Console BBXL54NV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One team + trust

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service & friendly staff. Professional conversation on setup, height, and alignment.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    TV Wall Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad crew was very professional and helped us decide where and how to mount our TV for not only best performance but also saved us money on our TV service provider bill. They not only did a good job but helped make sure our new equipment was fully operational and showed us what we needed to do to access our system.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad For the win!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nick and his partner were awesome. They did a great did with delivering and hanging my TV. And also sending a Best Buy rep to my house within hours to discuss my surround sound options and packages. All team members practiced safety with mask and shoe covers. I would certainly recommend the Geeks for service!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Easy when an expert makes the install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Try to install my 86 inch TV with a friend, did not turn out too well. With the Best Buy Protection I was able to replace the new tv and have BB install. Looks great and I have the piece of mind knowing it was done right.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Appreciate the extra effort!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job mounting my t.v. Made the extra effort to run the cables through the wall and put in a cable manager I had without charging more. This service came with my purchase so it was awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    My tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a little misunderstanding on where it as supposed to be mounted but because they made it right I'm giving them 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs Al and James delivered and set up my lg tv. They couldnt have been more professional while at the same time very friendly and informative. Although my purchase is a teriffic addition to our home, meeting and dealing with Al & James was actually the high point. Way to go Best Buy, great guys!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love my new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new tv and I love that my wires aren’t showing. Thank you to the installer.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad hooked up my TV quickly and looks great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to have the geek squad come and mount my TV onto another wall did it beautifully and I’m so much happier now on the wall it’s on makes my living room look real nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Installation of 46” TV Connect Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We hired Geek Squad to come to our home to install a 46" TV connect wall mount for us, so our TV is safely mounted to the wall. The technician Malachi came out and did an exceptional job. She is a professional, friendly, productive individual who made sure that the area she worked was cleaned up afterwards. We were very impressed with Malachi work and hope that she receives the a commendation for the great service she provided us. We would definitely use Geek Squad again.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Big screen TV for the Board Room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came to our office and hung an LG - 86” Class UP8770 Series LED 4K UHD Smart webOS TV in our Board Room. They were courteous, professional, and knowledgeable. They had the TV on the wall in a very short period of time. Job well done!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great mount!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it was my boyfriend and brother who installed the mount and not myself, I would say it looked fairly easy for them to do. They had the TV mounted within 20 minutes. This mount is great because it allows you to move the TV from left to right, as well as up and down, depending on how you want the TV positioned.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Sqaud Was Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, props go out to the guys that installed the tv mount, In wall power kit and 85” Sony TV. They told us exactly when they would be here. They measured for exact fit on our wall Without making a mess and setup the unit to work with our existing remotes. Professional service was truly their mantra. Looks great guys! Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great techs and service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great experience! The guys cam in mounted the tv and helped by programming and explaining all the features. Great service and I am so happy I am a Total Tech member. It’s well worth it

    I would recommend this to a friend
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