Customer Ratings & Reviews

The Geek Squad agent mounted my TV with no issues. It was done professional and timely. He also cleaned up after all the work was done and before he left. Highly recommend using their service

One person from Geek Squad came out and installed the TV Mount and TV. She is a great job. She was very thorough and pleasant and answered all our questions and installed anything that needed installed.

If I could give ZERO stars, I totally would. 1. When I called to purchase and setup a mounting appointment, I was very specific in stating that my TV was 77 inches, going in drywall above the fireplace. I mentioned several times that I wanted the cords hidden behind the wall. The lady said ‘no problem’, the service includes hiding the cords. She emails me the receipt and I immediately tell her that the size of the tv she selected is wrong; she selected 55 inch and under when she should have selected over 65 inches. She tells me it doesn’t matter because they’re all the same price, so I just go along with it… 2. Appointment day is here. The window of service says between 7am-7pm. I haven’t heard anything from them all day, and when I call them at 6:50pm, they tell me they aren’t sure what happened, and that they may have to call me back in 24 hours to reschedule. I ask if they are going to compensate me for the day of work I took off as well as another day I may have to take off as well?? 3. 7:30pm rolls around and I get a call from a random number. It’s the contractor with geek squad who is supposed to be installing my tv. He’s 15 minutes away. He shows up, and he’s great! He’s kind, he explains that they are very busy due to the holiday season… I totally understand, I appreciate him putting in the OT to come and work on my home. He sees the TV and tells me the order was for a 48 inch TV, not a 77 inch TV… oh yeah, and he can’t hide the cords… WHAT??? So how am I supposed to put my electric fireplace back in the insert if the cords will be running through it? He explains to me that the lady who took my order should have told me I would need something called a power kit, and that it’s an easy installation to put that in the wall, but he doesn’t have one with him because he wasn’t given any details on scope of work I was needing. I don’t blame him, I blame the lack of attention to detail on the support staff. I essentially paid 270 bucks after taxes just to have someone come and place a few screws in my drywall and help me lift up my TV, something i could’ve done by myself in 15 minutes. Nonetheless, I was very kind to the technician at my home and slid him a tip on the side for the holidays. But I didn’t waste any time calling my bank to dispute and file a claim to get a refund for the services I did not receive.

The Geek Squad was on time. They were efficient, courteous and knowledgeable. The wall mount was centered and the TV set up within the hour. There was nothing to clean up after they left.

Justin was the customer rep. who came to our condo to recommend what we needed to purchase. Justin did a awesome job and what he recommended what the perfect solution. Neil did a great job in doing the installations. Both guys were very nice and very customer focused. Hats off to the both of them.

We used Geek Squad to install a tv mount. 10/10 would recommend. The person who came was skilled, kind, and timely.

Geek squad arrived on time and had both TVs installed quickly and efficiently. Highly recommend them.

Install was smooth and quick. The guys came equipped to handle any change or upgrades I wanted to make on site and offered great insight. 10/10

Sorry it took so long to get to this service; we have forgotten the names of the two outstanding men that were sent to assist us in setting up our new TV set. Knowledgeable, friendly, and prompt in their service . . . we could not have asked for better service. P & P

Most excellent service! Nice guys! They know what they are doing! Brought all the tools and necessary equipment with them and did all the work correctly the first time! Wow!

Worth the price. Communication is good on the Geek squad's side. They are very knowledgeable.

The 3 gentlemen were great. Did a wonderful job. Went out of their way to answer all our questions and gave us a lot of helpful advice.

The young men came in and reassured me that they would take care of everything and they did

While we have hung TVs on our own before, this particular TV was large enough that we didn’t want to take a chance of incorrectly doing it, so we turned to the experts. They did a fantastic job of getting it hung just a great place and just the right way!

The tech. who installed the tv, did a good professional job, I thought the price of $300.00 to deliver, install, and remove the old tv was very high. I am a widowed senior citizen, so I had no other choice, THIS TIME!

The Geek Squad was very professional and patience when questions was asked.

The installer did a great job of installation. He was quick and efficient completing the installation process. He set everything up, tested everything and showed me how to use it. He answered all of my questions. I am very pleased with the delivery and installation service.

The agents mounted the tv and helped walk us through where it would fit best. Also, worked with us on recommending sound systems and warranty that we inquired about.

They were incredibly efficient. They were supposed to come with two TVs, but the warehouse only gave them one. It wasn't their fault, so I won't penalize them for the warehouse's fault.

Setup was seamless! So professional and quick, they knew exactly what they were doing and fixed our previous setup, so wires were out of the way.