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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38670 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 38,670 reviews
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    LG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t be happier. I was worried it was too big but it’s perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    On Point

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two technicians were the best. Carmen knew exactly what she was doing! #pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, quick, and professional. They cleaned up their work area before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job and went through and showed me everything on the TV with all the different apps and settings. They answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lucas and Cameron(installers)were awesome. Couldn't be more satisfied with the mount I purchased or the service I received. My only complaint is the installation cost for the sound bar. I feel it's excessive, but didn't want to remove a star because the installers did such a fine job (Ignore the power cord in the picture. I haven't installed an outlet yet. Not their fault). I will be a returning customer. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad got it done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys did a bang up job installing my A/V equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my Samsung 65" Curve TV easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an awesome job mounting my Samsung 65" Curve and is a good fit for my home theater. I've only had it for a week or so. I'm so happy with my purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    GeekSquad ruined my drywall.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had GeekSquad come and take my tv down and remount it in a different location in my house. It is a 85” TV. Whoever did the install (I was not here, my wife was) either missed the stud, or over tightened the bolts. My drywall wall started to cave in. I contacted bestbuy and the soonest they would come and take the TV down was 3 weeks later and by then the TV would have likely hit the floor. I asked if there was anything sooner as I’ve had children in my house as well as pets. The answer was no. I then had to contact someone else to help get the TV down. We started the insurance claim and was told I would hear from them within 72 hours. No phone call, no email, nothing. I then reached back out to them stated they let them know and to look for an email, and the email never came. I was then told that I would need to front the bill to have the wall fixed and then send the bill to their insurance. Again, I find that unacceptable as I should not be responsible for their mistake.here I am almost 5 weeks later and still no communication.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installers Were Fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from Geek Squad did a fast and perfect installation of my new 85 inch Samsung. They set up all my apps as well. they were mannerly and friendly, too, and the total experience was outstanding!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast professional great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men did a fantastic job every thing want perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WOW!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned really nice tv’s and this tops them all. Amazing colors, blacks and hooked up to my sound system, takes it to another level.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job. They were professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showed up on time and did a great job very polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a Great Job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great experience. Mat and his partner did a fantastic job. On time, polite, and the job was not easy. They handled problems calmly and in the end it was a successful mounting of our 65" TV. We are Really happy with the service. Plus the set the TV up and connected to our streaming services. Two thumbs UP

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bracket and Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad were very professional and quick. Answered all questions asked and deminstrates how things work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Geek Squad, very nice people felt like they were family. They explained everything to me, and also asked if I had any questions.. Excellent service and helped me alot, I'm 65 so not up on all tech stuff. But the setting for tv and soundbar is like I'm at the movies. And hung it right where I wanted it. Great job guys will recommend you to anyone that wants this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality high tech installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad left a perfect set up for movie night. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I couldn’t have done it myself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team did a great job, arrived on time, completed the work quickly, and demonstrated system use and capabilities.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was mounted quickly and precisely where I wanted it. Great work!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Another job well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. The guys are always professional and courteous.

    I would recommend this to a friend
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