Customer Ratings & Reviews

Geek Squad installed the 65” TV pretty quickly. They were very neat and cleaned up after themselves. They even put my old TV where I wanted them to put it.

Quite possibly the best shopping experience! From the store to the installation, the team was wonderful. Knowledgeable, friendly, and skilled. Both of my new televisions look amazing thanks to the Geek Squad team!

I told the salesclerk and showed photos of the two areas I wanted televisions hung on my walls with no visible cords. I was purchasing a smaller set and wanted a larger one I had already bought hung. I signed the receipt and left. Several days later the Geek Squad installer showed up and told me I had only paid for one installation, and even with that he was unable to install the televisions the way I had requested, and that I needed to reschedule. I decided to hire a licensed electrician to hang both sets a few days later. The sets were hung beautifully but I noticed there was a lot of cellophane on one corner of the newer TV. It turned out the newer TV had a small crack near the right edge and it wasn’t cellophane after all.. I had to wait several more days for a son to come and remove the TV from the wall to exchange it. Once inside the store I was made to feel embarrassed by one of the managers. I felt like I was being examined as if I was on the old ‘Perry Mason’ TV show. He refused to exchange the $400 set and said the box was in too good a shape for the television to have been damaged, I returned the set a few days later from the installation, and that the Geek installer had no notes regarding the condition of the TV set. I countered that the Geek installer said he couldn’t install the TV and never opened the box! In essence he inferred that I was a liar and was trying to scam the store. I have spent on purchases several thousands of dollars from Best Buy since the 1990s and still have the receipts, but this obviously will be my last major purchase from Best Buy. It was a terrible and embarrassing experience!!

The Geek Squad technicians arrived on time. They were able to use the existing mount to avoid drilling additional holes in the wooden mantle. They hooked everything up quickly.

Connected my TV along with my video game. Was very professional and quick.

The agents that mounted my tv did a fantastic job!

Kevin and Chip did an amazing job with the mounting of my 85" Sony Class X900H Smart TV. Behind-the-wall concealment makes the everything look extremely clean! I will never use Puls or Thumbtack again! Always impressed by the professionalism and knowledge of the Geek Squad teams Best Buy sends out! Thank you!

Agents mounted television and soundbar Very professional, went above and beyond to explain what they were doing and made sure everything was working properly.

I was very pleased with the skill and workmanship of the talented pair of Geek Squad guys. They accommodated my directions for height and position of the 55" flat screen. They deserve a bonus for their excellent work!

Service was great and efficient. Geek squad installer was knowledgeable.

Ryan and Thomas are amazing technicians. They are courteous and have great knowledge and even helped me order a sound bar while they were here.

The agents mounted my TV. Nice guys. Good job! Very quick!

This tv is amazing. Best buy has great credit programs! I was able to purchase this TV with 5K credit due to a big sale and I had received 10% back on my credit for future purchases.

They guys arrived early and on time. They were very quick and efficient. Very professional but weren't robots. We had a good conversation during setup which made us trust them even more.

Everything was perfect. Would recommend Best Buy for such items and services.

The guys came prepared. They asked how high or low i wanted my 75" TV mounted. They were professional and quick, but also did quality work.

We had the tv on top of a low dresser. Mounting it to the wall, I can now watch our tv without seeing my feet blocking the screen.

They were very professional and punctual. They were also very friendly. The installation was smooth. I would definitely recommend them.

Expensive way to go, but they got it done the right way

Super nice technicians who knew what they were doing. So happy I have someone to rely on. Thanks Geek Squad!