Customer Ratings & Reviews

Takes effort but results are the ultimate outcome-- I pay $200 + tax for total tech and get Greek squad services. I haven't had to use much but make sure you ask and use what geek squad services are provided otherwise you won't get much out of it

Technician was knowledgeable, efficient and patient… Sales woman had same attributes! Very pleased with our purchase!!!

Highly recommend the Best Buy geek squad to come out and mount your TV professional courteous quick and They do not make a mess was told a time of buying that I can either use the geek squad or a third-party do you have the install and she recommended the geek squad I totally agree fantastic people great job

Quick, fast and reliable and friendly. Would highly recommend geek squad. From setting up the appointment, to the follow up with how the service went, they have been superior in their customer service.

Great team for setup. They were great. Highly recommended.

Hello Best Buy, It's unfortunate but the TV mounting and installation on 7/13/23 was not completed. The Best Buy crew (Tyler and Michael) that came out to my home on 7/13/23 to mount a TV and install in-wall power ran into an issue with a support cross member inside the wall. They couldn't fish all wires down the wall because of the support cross member and couldn’t come up with a reasonable solution so they walked away from the job and suggested that I hire an electrician or contractor to complete the work. Now I have two holes in my wall, an incomplete job and the installation crew washed their hands of all responsibility to complete the work. FYI - I had a Pre On-Site inspection on 7/6/23 so if there were any issues about installation, mounting of the TV or in-wall power, they should have caught it then on 7/6/23 during the Pre On-Site inspection. I returned to Best Buy on 7/13/23 at Santana Row and spoke to Kyle Supervisor. He gave me a partial refund on the in-wall power installation. However, I still have two holes in my wall, an incomplete job so why should I be held responsible for an incomplete job that Best Buy promised they could perform. Again, I had a Pre On-Site inspection on 7/6/23 where suggestions were given on things they could and could not do (i.e. couldn’t install in-wall speaker cables, couldn’t install full motion TV wall mount etc.). They inspected the wall and everything was okay. There was no mention of any issues from Best Buy Adrian that they couldn’t install or complete the installation of the in-wall power unit. Furthermore, I noticed online it states the in-wall power installation was cancelled, I didn’t cancel any work! The installation crew ran into an issue and that’s the reason for the in-wall power cancellation. On Friday 7/14/23 I called Best Buy support and spoke to Steven concerning my issue and after approximately 1 hour was referred to David Supervisor. David and I talked for approximately 15 minutes then he referred me to a Store Manager that he mentioned would call back later that day. However, I didn’t receive a call from the Store Manager. Here’s a few suggestions to complete the work. Have a highly experienced Best Buy employe come back to my home and complete the in-wall power installation or reimburse all cost to hire a contractor to complete the in-wall power installation. Furthermore, my overall rating of the work performed is justified because the work promised by Best Buy was not completed! Regards, Anthony K Arrington

Over and beyond my expectations!! Very knowledgeable and professional! They were on time and explained everything to us in detail. They installed all products and even installed some off their truck that I needed to make my viewing experience excellent!! They are to be highly commended

Recently remodeled our house. I wasn’t comfortable putting holes in my new drywall so I scheduled the professionals to come in. They had everything measured, marked, drilled, installed, and cleaned up within 50 minutes. I’m scheduling them to come install my basement tv’s this week. I’m satisfied with the exceptional service they provided!

The agents mounted my tv and soundbar and connected it to my cable box and adjusted the sound and programmed my remote.

Keith and another Geek Squad member (sorry, forgot name) came out at the time promised, did install of Sanus bracket and Samaung tv, set it up and cleaned up everything. It was a great experience, definitely recommend Best Buy and Geek Squad!

They installed the TV mount and TV and made it operational. They were polite and very professional in their work. Their service was excellent.

Best Buys team came out and mounted our new 83" LG TV and they did an exception job! They were very helpful professional and customer service skills were unmatchable. We are very satisfied!

What a great job they did! They were kind and they were on time!

The agent installed my t.v on my wall and Connected the wires

I got Samsung TV a month ago. My family and myself love it. We enjoy it a lot!

Stephanie was the primary installer. She was prompt, courteous and very skilled. Once the TV was mounted she and her helper completed the setup and answered our questions.

Sean and Taylor were great, they mounted 2 televisions in a timely fashion. They were very polite and friendly.

Service proffessional, is professional, couteous and knowledgable in our efforts to be as prepared as possible he quickly addressed the challenge and had our new tv installed and working very quickly. We were most pleased and satisfied.

Austin, the main tech, explained everything step-by-step before he mounted the TV on the wall. He also went above and beyond with options for cord management. I highly recommend his work!

The entire process was outstanding customer service!!!! I appreciate that prior to the technicians arrival Best Buy sent pictures of the technicians. They mounted my 65” Sony TV to the bricks above the fireplace with ease. Also explained the precautions for mounting a TV to brick.