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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 38,670 reviews
  • Rated 5 out of 5 stars

    Best in home service ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two man team were extremely prompt, patient, kind and thorough! We are still under construction after Hurricane Michael. They came in and measured, and mounted my home theater equipment. Then made sure it was protected for the finishing touches. This is my 3rd living room television install with best buy geek squad. Still extremely impressed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jessie is the man

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jessie did a excellent job efficient and frndly service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed mu tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly qualified agents and everything is organized and clean. 100% recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and knowledgeable guys. They found alternative options for setting it up.when they found.issues.with stud on wall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery a service tech crew was awesome , they knew exactly what to do and listened to our concerns and did a excellent job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a top job setting up my 65" TV with a wall mount and an in-wall power cable accessory. Everything looks great when finished and very functional. The Geek Squad agents were friendly, professional and completed the work in short order and did a great job of cleaning up when they were done.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Best size for the tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very necessary to mount above our fireplace. Size is just right for the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted our tv to the wall and connected all of our devices and cables. We are very satisfied. They did a professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Setup Crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up crew made a fast and efficient install of the 70" gotta have it tv. They knew their stuff and helped sych our devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install Techs great. Customer service sucks !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what was done, Techs and work were perfect. BUT, I was supposed to have the AV/Stereo install as a part of this purchase. Tech said they would get back to finish job. When will that be ?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly and perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted my new 75" Sony 4K UHD TV on my previously installed mount which I bought from Best Buy. The TV was balanced, level and even. The Geek Squad agents then walked me through the TV features and it's operation. They agents were professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tried, sub did it when I got right moun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had initially bought the wrong mount so the Geek Squad crew had to leave. I bought the right mount and a sub contractor came out the next day. On time and did a good job. Made me nervous watching one guy climb the ladder carrying a 55" tv to hang over the bedroom door, but he got it done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was more than amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and made sure everything was perfect. Looks great and the installers really knew there stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t have raised and mounted the 75 in tv on the wall without Best Buy. The Geek Squad is the service to use for most devices in you home. I’ve had a complete kitchen installed without a hitch. This is the one to use.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Installation of my Big Screen TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a professional job installing my wall tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my TV and connected it to my debices. The agent was very helpful and arrived on time, he was very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My service was handled by personable professionals who didn't mind me saying things like "a little to the left...ok...a little to the right... perfect." Great overall service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well & Meticulous done on 75" TV mounting A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did the mounting of our 75" TV well without any problem. They are very careful, particularly the foreman, John who is very meticulous on each details.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rules.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the tv. Set up the WiFi. Made sure streaming services worked throughout home with our new server. Super guys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed immediately and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is amazing! I always love buying from Best Buy , you guys always take good care of us and give us great deals!

    I would recommend this to a friend
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