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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38670 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 38,670 reviews
  • Rated 5 out of 5 stars

    Complete Install and Set-up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician mounted, connected and set up everything. He also showed me how to access many things on the new TV and paired my remotes. Very professional and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omair and the Agent explained everything professionally and took the time out to explain and assure I knew everything about the TV and the stand and mounting process

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quickly installed my tv to my ceiling.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 diverse teams came out and quickly installed my tv and soundbar. They were organized and required little supervision. MONEY WELL SPENT FOR MY CUSTOM INSTALL.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Literally never again.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Individuals who were 5 ft brought no equipment to hang tv at the requested height and after going back and forth for 10 minutes on whether the tv was straight or not, they left and when moving the swivel motion mount, the tv was completely lopsided. I have contacted Best Buy through every way possible. I stated that I wanted a 2nd appt for the tv to be removed from the wall and asked that they DID NOT send the same person, in which of course they DID. Upon the same individual walking back into my home and seeing the state of his work, all he said was "Wow." Not once, was there an apology or anything. So now, after paying for mounting services and only being left with giant holes in my wall and my brand new tv on the floor, I'm extremely disappointed. Again, I have contacted Best Buy through every means possible to get a refund for the "service". In person, I was told that I had to contact corporate because the store that I bought from "could not refund for services done, even if done improperly. " Also, it would have been nice to know that the people who actually do the service are contracted through a 3rd party. Attached is a photo after the service was completed -- I'm currently at work and do not have a picture of after it was removed from the wall but as mentioned earlier, there are obviously holes in the wall and m tv is sat on the floor. Completely unacceptable and disappointing --- I would never ever ever everrrrrrrr use this service again or recommend it to anyone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect setup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my new tv in a timely manner. They were professional and showed up on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agent was very knowledgeable and installed my tv quickly. He did a great job! Just like the last time I’ll would definitely recommend the geek squad for our your needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and set it up for me. I'm streaming Pandora and still learning features and options. Overall very pleased. Purchasing Total Tech was a great decision for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pro Install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called ahead, on time, professional and efficient work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Mount

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my tv mount. I bought it and had geek squad install my 65” tv to my wall in my bedroom. I love the different motions I can do with it. Up, down and left and right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad for life

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time and scheduling communication was perfect. TV looks great in our conference room. Tech had no problems and was done quickly. Was helpful with all questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted by tv and looks so much better!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv was mounted quickly and professionally! Looks great and most of the wires are consealed behind the tv. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brain and Nate very professional!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brain and Nate are very professional and went above and beyond. They clean up their work space and program all my remotes and inputs into tv. Explained how it all worked. Sony 75” tv looks awesome and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were awesome and quick! They showed me how to move it carefully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85” tv install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, very professional, and informative, highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that came were great, personable and knowledgeable. Made the experiece painless compared to other services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new 75” TV

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my new TV and connected all devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    85 inch T.V. Needed their skill in mounting. The 2 members of the Squad knew from the beginning, what their job was and it well and it works perfectly and hung on the wall beautifully. Also answered any questions we had,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and quick install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my tv and connected it to all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Skilled At What They Do, Has Changed My Experience Watching TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did a great job. I was very happy with their work. They cleaned up the area when they were finished too!

    I would recommend this to a friend
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