Customer Ratings & Reviews

He installed my dvd player, and I was able to purchase a part I needed from him so I didn’t need to go back to the store .

Fast, careful, and professional. Instructions on use were clear. Very pleased!

The geek squad solved the problem I had with my DVD player and connected it to my new TV. They were very professional and knowledgeable. A very nice experience!

Great people. Personable and knpwledgeable professionally.

The agent had been here before & also was well prepared. Another agent had also been here in the past & he had communicated what he had done prior to his arrival. After explaining our frustration with efforts of trying to sync everything was not working. He understood & immediately starting the synchronization process going slowly & step by step so we thoroughly understood. When he finished it was completed. It also allowed us to be able to manage troubleshooting in the future. The agent communicated on our limited technology level. He was professional & respectful. If we ever need this type of service again I would request him. Sincerely

Excelente work and product i love my new tv they did an amazing job

The 2 agents did a great job setting up our devices. A few hours after they left, everything went down again. We turned off the tv & entertained ourselves with a board game. The next day Fire TV worked & has since gone back down. Initially, ROKU also stopped bur is again working when FIRE goes down. Apparently they are linked differently because today hubby switched from ROKU to FIRE by simply hitting home on the fire remote. Normally that requires the use of the TV remote. Something crazy crazy here, digurally.

Vincent was a very nice person and he did a great job setting up my TV

Geek Squad installed our Smart Blu-ray dvd player and a VCR to our old tv set. Ended up having to make a second appointment (no charge) to complete the set up of the dvd player because we didn't have the tv remote control to change the settings on the tv. We could get the picture, but no sound. I was able to schedule a second appointment once I got the tv remote control replacement in hand. Geek Squad changed the setting with the tv remote control and we now have sound for the dvd player. Very satisfied with the work Max did.

Very friendly. Fixed indoor speaker system and reprogrammed controller. Also added Apple Box upstairs to 2nd Tv.

Chris and his colleague were fantastic. They installed the TV and sound bar and made sure my husband understood all the features and how to use them.

The team did an excellent job hooking up my DVD player and sound bar! Very professional and informative.

Great investment in time and service to correctly install all aspects of new television and sound system. Impossible to know all the ins and outs of new television installation and sound quality checks and compatibility with other devices.

The young man was very professional and respectful of me and my home. As well as friendly and knowledgeable.

The Geek Squad connected my new TiVo unit, and I am so pleased with the results.

This is more review for the installation service than for the products although I am pleased with the Roku, which was recommended to me by Drew Bennett and say is a top-notch sales rep at the Best Buy in Saratoga springs Being a geek squad customer I was able to have them come and do this installation and set up no additional cost to me and my review is about geek squad more than anything what a great value! I wouldn’t be without it.

The agent installed two Fire Sticks for me and gave me clear instruction on how to utilize them. There were some issues involved with getting power for one of the units and he knew exactly what to do to solve the problem. I was very pleased with the service.

THE LADY WAS OUTSTANDING IN BER PERFORMANCE FOR THE TASK…. BECAUSE OF MMY STROKE SHE TOOK TIME IN EXPLANING THE OPERATION OVF THE HAND HELD DEVICE … SHE IS AN EXCELLANT EMPLOYEE

the agents assisted is converting my non smart TV using Roku and apple tv 4k. All changes were explained to my satisfaction

A great technician! He took care of everything and more!