Customer Ratings & Reviews

The Webroot Premium Antivirus Software Is easy to use. It is compatible with the other antivirus software I have installed on my computer Bitdefender. It doesn't have easy displayed icons that can you navigate the software, but I believe if best buy sells the Product its great!

This Webroot Premium with Allstate Identity Protection, is built to protect you and up to 10 of your devices for 1 year. Included in this premium suite of protection services are: A complete antivirus solution, proactive alerts via email or text, dark web protection, Social Security Number monitoring, full-service identification restoration services, and up to $500,000 in fraud expense reimbursement. The identity protection service by Allstate is very comprehensive. It includes financial monitoring, credit and debit card monitoring, drivers license monitoring, address monitoring, email address monitoring, birthdate and social security number monitoring, credit reporting and protection. The dark web protection and monitoring is essential for everyone. It also includes LastPass, which is a password bank that you can either enter into the application or import into the application from various sources, like internet browsers, other password banks, or a list. It was very easy to install and setup. It was also easy to view my credit score, get ideas and ways to improve my score and protect my credit. All-in-all, this is a great security suite that not only protects your devices, but protects your identity too. It’s a must have, especially in today’s society. I highly recommend!

Webroot never ceases to amaze me with the performance difference given from the top Anti-Virus and security providers. Right away, after removing Symantec from my machine I noticed a performance difference in my MacBook. Noting the install of the latest generation of Webroot, install was fast, initial scan was done, just finished up the system cleanup and drive verification with no positives at all. The system perfomance did not change at all during or after this install. The changes to the software have kept the user interface familiar and user friendly. The Dark Web protection is great as it scans for personal information that may be readily available to a possible intruder and identifies it for cleanup. Right away, it checked my passwords and foudn some that had been in previous security breaches that needed attention. These were ones missed when working through a prior security breach where my personal information had been leaked, older accounts no longer used. There are additional add-ons provided for the software to extend your security to the web broser, Google Chrome device, and mobile devices.

First, anyone having trouble adding this to their existing Webroot install is most likely confused. Continue reading the next paragraph if this applies to you or if you are just interested in the process, otherwise skip to the third paragraph to read my review. All that needs to happen once you purchase a new year (or two...but why would you do that?) of Webroot protection, you need to click/tap on "Returns & Orders" up top in the Amazon header bar, then click/tap the Webroot purchase and then click/tap the "go to software library" button. This will take you to a list of software you have purchased and on top should be the Webroot option you selected and purchased. Listed in the info of the product is a 20 digit keycode presented like xxxx-xxxx-xxxx-xxxx. Copy this keycode. Then open up Webroot, which should already be running in the background. If it is, the icon is hidden behind the "show hidden icons" arrow on the right of the Windows taskbar. Double click the icon and click on the settings gear to the right of "My Account" after the Webroot box pops up. Paste the keycode in the white keycode field under the "Activate a new keycode" heading. Click "Activate". You should see a popup telling you the code was applied and then your subscription days should reset to 365. You are done. Webroot is simply the best security software I've tried. I've used most of the others in the past and have experience with free versions and open source versions. Once I tried Webroot I never looked back. It's easy, light and good at catching stuff. I could go deeper into all of those reasons but if you really want a detailed comparison between the competition there are plenty of professional review/comparisons out there and I would suggest just searching for them. Each time I've personally done just that, I read the same conclusions over and over. Webroot is listed at the top in terms of protection and performance. Now as for my experience as a customer of Webroot, it's better than the rest too, but not without irritations. The first being the auto-renewal that somehow gets checked even though I would bet my computer that I unchecked the box. This is not unique to Webroot but no less infuriating (and scummy) if you somehow miss the single email they send reminding you they are about to charge you double what you can pay to get another year subscription. Lookout for that if this is a new purchase for you. I'm pretty sure it's happened once after just putting in a new keycode too, so my advice is just be aware this "benefit" might somehow get selected magically. Just the idea Webroot is willing to scam current customers with the auto-renewal makes me mad. There is no reason the auto-renewal can't reflect the actual going price for their software. If they are willing to sell it on their site to new customers for a discounted price they should be selling it at that price to the people who are auto-renewing. Again, this isn't unique to Webroot. In conclusion, if you need protection for your computer, in my experience this is the best option.

Webroot is a simple lightweight antivirus/malware protection software. However, this Premium + Identity Protection just adds more to it. Basically you get an added annual premium account to LastPass and a simplified version of Allstate’s Identity Protection. The SecureAnywhere software can be used on most systems, Windows, Mac, Chrome, Android, iOS and as a browser extension on Chrome, Edge and Firefox. Compared to other AV packages I have tried, this one has been the least intrusive as far as not popping up with advertisements for other packages or reminding me I should activate something. It was just installed and started protecting. Though it is simple, that is kind of a downfall to this package as well. Nothing seems to be well explained and even their tutorials page just gives steps on what to do but you have no idea what you are doing with it. The user interface just feels old, but it works, so I guess there's no need to add flashy buttons, but what is it doing? Even going through the advanced settings it is just a bunch of check boxes and no real details, like adding your own rules to the firewall. Example, the Utilities tab, you have ‘Optimize Now’ and ‘Run System Analyzer’. You have to run the analyzer first and it gives a report, but all you can do is save or close the report. So, guess you select ‘Optimize Now’ and then it runs and done. Now you are “optimized” with some amount of MB recovered. Yet, I run the analyzer again and have the similar warnings with no suggested on what to do with them. Then setting up the extra premium features, like Allstate Identity Protection and Last Pass are just redirects to their respective sites in which I had an issue with Allstate setup not finishing for me, so I could not enable all protections till that was resolved. But, there is no real detail on what to expect from either of these. It appears that you get a premium account of LastPass, but then says 1 of 10, so I guess you can have 10 unique accounts of LastPass premium. Which is nice for a family, but then why not have a family account where you can manage and share passwords with each other? Allstate Identity Protection, once you give it all the personal information like emails, SSN, credit card and account numbers claims it is monitoring and protecting, but does not appear to look back on anything. For example, I know for a fact one of my monitored emails has been compromised on the dark web, yet it shows as nothing detected. Literally 2 days after setting it up, I get a dark web warning from a different service I signed up for about a site leak with that same email. I’m not going to run my credit to see it that works, but I have a free service that has provided on the spot checks when that has happened before. Then you have the Carbonite for backup but that just redirects you to their site and plans. The software says “Included with your subscription” but the account site says “You do not currently have a backup subscription”. You try the trial for 15 days and it requires you to install additional software to use it anyways and the SecureAnywhere software still thinks you need a separate Carbonite login. Overall, if you don’t already have some identity protection set up, don’t have a good password manager, and need some simple virus protection on multiple devices, this isn’t a bad deal. For one, you are going to need Last Pass as you are going to end up creating a new account for each version of WebRoot as for some reason your Windows account won’t work on mobile and you need to set up secure passwords for everything else. I do like it being less intrusive than some of the other big brands, but it just doesn't seem so premium when you are just sent to a website that sends you to other sites.

So reviewing antimalware is a drag because installing and uninstalling is a drag. I have a belief that a lot of virus and malware protection is a big drag on your system. That's also a drag. Well, Webroot Premium is a pretty fast package. Scans were fast, monitoring and bootup were fast, and install was lightning fast. I have tried quite a few packages and this is definitely one of the fastest I've tried. When you have fast antivirus, you sometimes wonder if it's working. I think that the browser protection definitely is working because it did block a few sites as possibly malicious. You can't be too careful! One of the better features of this package is the Allstate Identity Protection. You get the service for a year and it makes sure you are notified of identity theft and if it happens, they help you out. I thought it was a very easy to use service. it didn't take long to set up, and since it's run on the Webroot/Allstate servers, it's always working for you. I didn't encounter any theft while I was using it, but the interface on the site was pretty good. That's my only issue with this software. It's kind of ugly. I guess if you're interfacing with the software often, you're in a bit of trouble in terms of viruses and malware, but I think it should probably get a little facelift. I recommend this package because of its light touch on your system and fairly reasonable price!

I recently ventured into the world of Chrome OS, moving from iOS and Android as my primary mode of work flow. I have not used any anti-virus protection, thinking that Chrome OS has been relatively safe from the dangers of the internet. So I cam across Webroot - Permium Anti-virus Protection with so many options of installment, including Android, Mac-OS, iOS, and now Chrome. The product code was very long and reassuring for me, knowing that it reminds me of how other programs requires such a large keycode to ensure maximum protection. This keycode was also very valuable as you do the set up and logging in portion, The initial installation proved to be a an annoyance as I was having trouble with logging in after set up. Once that was all fixed and I was able to access this program, I was amazed that it can be used concurrently while online. Like it's iOS and Android versions that I am used to, this works well for my Chrome device in protecting from Malware, Password fraud, phishing, and especially being targeted to fake applications. I did not realize that Chromebooks were susceptible to these issues. Some issues that I've noticed that when using Webroot as a Chrome browser, some of my websites do not appear to be like the full desktop site. Instead, it is like the concerns using app based programs on Chrome is that they are not fully optimized for the screen. Looking at the screen, you have the option of using it in phone or tablet mode, thus limiting the size of your screen. There is a Re-sizable tab so then it is able to go full screen, but the sites are the mobile versions. Now using it on an iPad is a completely different experience. It is set up to work while you are on the iOS internet app. Scanning is effortless and very fast in my experience. The Password Manager section is part of the subscription and allows creation and managing all of those passwords. iOS already does a great job in maintaining this, better than Android. Overall, really happy with Webroot and how it can cover multiple different operating systems.

I’ve used a number of Anti Virus programs over the years; some free, some not. In this case, I’m reviewing a copy of the software that I was provided at no out-of-pocket cost from Best Buy, like the other members of the Tech Insider Network. TL;DR for my frequent readers and details below. Good: Account creation download process was easy to complete Easy Install Not terribly CPU taxing Meh: A slight overhead (slower RDP responses) Bad: User Interface is simple yet confusing Taskbar Indicator ‘Help’ from within a section, doesn’t bring you to that help page on their website LastPass Password Manager I was able to create my Webroot account, verify my email & download the software with no trouble. Installing the software was simple and was done in what seemed to be less than a minute; in case it matters, I used an older Dell Micro PC with an i5 / 8GB / 256GB. Webroot’s SecureAnywhere has lots of features, from Secure Erase (a recycle bin add-on that covers its tracks with up to 7 erase passes on your deleted files), an Optimizer (to clean up the unnecessary things that may be slowing down your PC), Virus scan scheduling and even some Anti-Malware features to possibly help get you out of a pickle. Scanning is simple, however ‘resolving’ issues that the software picks up isn’t as straightforward as other software on the market. After my initial scan, I must have skipped the clean now box & had no way to ‘clean’ what it found, until I ran another scan and then it could execute the clean (see photos). If you go to the “Status” page, you can’t kick off a scan; it really is, just “status.” When you’re exploring the menus, there’s a ‘Learn More’ button for Help which brings you to Webroot’s website. A big downside to this, is that it doesn’t bring you to what you wanted to learn more about, but dumps you to a general support page. While I get that websites are dynamic, static starting pages per section isn’t a tough thing to do and should be considered here. Finally, LastPass - an utter disaster with so many security breaches I had to cancel my subscription. Fast-forward to the “Password Manager” section of Webroot, where it brings me to the support page and I find out that “LastPass” is included in the subscription. No thanks. Overall, scans of about 40,000 files takes a little over 2 minutes & doesn’t hog the CPU (40-50% spike at times) and leaves this 6th Gen i5 in good shape to be worked on even during the scan. Overall, I’d say the software is a 3 because of LastPass, the bad “Help” web page interaction and how you can’t say “disabling the firewall is a choice, don’t give me the yellow exclamation point.” Recommended? For the retail price: no. On sale: sure, if you aren’t a stickler for a friendly user interface.

There are so many security breaches and sadly my personal data has been involved in three to four so far. It's hard to find the right virus software. I bought Webroot Premium so that I would be alerted and could take action if necessary. So far so good. I would buy it again.

i have used webroot for years.its easy to renew and works really good i recommend this product to everyone.

Nice protection. Hopefully things continue with webroot

So far I think the product is great and it is better than the last software I had on my laptop. My laptop is much faster as well.

Good price, easy to install and can put it on multiple computers and phones.

I have really enjoyed the protection that Webroot Premium has provided for all of my devices. The Allstate Identity protection is an added plus. This product was a good value for everything that is included. Setup was easy with the Geek Squad's assistance.

Have always used webroot, never had problems with it

I will always use this virus with all my 4 computers

This product was easy to load and easy to use. Very good value.

It was difficult at first over riding the Kaspersky but it is fine now.

Virus protection good but the internet safety part slowed internet speed and little else. Customer support was totally automated with no chance of talking to a human.

Technician Arif was excellent. He was patient, clearly spoken, and diplomatic. He took control of the installation process and provided advice on its future application to multiple devices. He was very positive and calming about the printing problems I was having and fixed them immediately. He was thorough, expanding the services requested to all on-going issues we were having.