Customer Ratings & Reviews

It looks great but the carousel that makes the plate turn is plastic and melted. I had to replace that and the handle to open the microwave broke and I can't even replace that.

Whirlpool no longer ships microwaves in cardboard boxes. Mine arrived with one corner crushed, but the bent sheet metal protected the styrofoam packaging quite nicely. Quality control in microwaves appears to be at an all-time low - my last Samsung lasted just under 3 years. In spite of the lousy packaging, I bought a larger Whirlpool microwave that was on sale. My other Whirlpool appliances are still hanging in after 15 years. Buy something over 1.8 cubic feet if you want a turntable that is larger than a paper plate...

I picked up the microwave at the Manchester NH store. I examined the external packaging, but due to how it was wrapped (shrink-wrap and some cardboard) I could not detect any internal damage. After transporting the appliance 100 miles to install in my vacation home, and after doing most of the installation work, it was pointed out that the unit was badly dented. The damage was highly visible. So my trip to install was a waste of time and money, and my efforts on the actual installation were wasted. I had to bring the unit back to NH, return it, pick up a new unit, make the trip over again, and re-do the installation process. I am not a happy customer.

My GE microwave died after 12 years. Consumer Reports recommended this Whirlpool microwave based on their testing so I decided to try it. The Best Buy purchase was easy and efficient and the microwave looked good. When I went to install the microwave I could not open the door. I found out that the hinges on the door open wider than 30" and my space is constrained with a left hand wall. Buyers need to beware that this is not a good product if you have a left hand wall. GE builds thier hinges so that the door does not open wider than the 30" space. I returned the microwave to Best Buy and again got great service. This weekend I installed a GE microwave without a problem.

Bought this microwave during the Presidents Day sale as a packaged bundle with other appliances. I didn't realize at time of purchase that this is a top or rear venting only microwave unit. That means for existing homes you would have to either punch a hole through your back wall or through your cabinets and install duct work that would go through your ceiling, then through your attic and eventually through your roof to vent. I was prepared to do all but the hole in the roof, however the instructions specifically state not to exhaust into an attic - external only. I'm sure the unit works great and would work great if I were to go to all that trouble of installing it. It would be great for new constructions as well where doing all that work would be easier. However, for my case, I'll be returning this one for a front venting microwave.

We bought this as a replacement of the same one as we had for 1 1/2 years. Something happened to it, which could have been caused by inlaws using the wrong items in it. We like it and it is easy to use even for our boys.