I have the Samsung Connect now for about 2 months. At first I thought it was a breeze to set up and configure and add home automation devices. There were some problems (devices becoming disconnected for no apparent reason, the app freezing up after inputting a command like turning lights on) and limitations (no support for NEST or TP-LInk for example), but I thought that Samsung was a huge player and would eventually get these problems would be resolved, such as no support for some items, limited functionality for others. Today when I woke up, all of my devices were "Disconnected". I have no idea what happened last night, no power outage, no software update, no idea! The problem of devices becoming disconnected I thought was limited to my two brand new Samsung so-called "Smart TVs". After trying repeatedly to reconnect my devices, none of them would reconnect, so I decided after about two hours of futility, to do a hard reset and reconnect all of my devices: Phillips Hue Lights, Google Home, Alexa, Schlage lock, TVs, and Audio soundbar. When I tried to disconnect the Schlage lock, it just wouldn't drop from the screen of the Connect app. Called customer support and they were at a lost after nearly an hour of trying everything they could. So I moved on and tried to reconnect my Phillips Hue and now that will not reconnect. Again another hour on the phone with customer support and no resolution, just a tech reading from a script and reassuring me that she understands my frustration (I highly doubt it!). So they have "escalated" the problem, but since its Friday I won't get a response until Monday at the earliest. Needless to say I am less than satisfied with my purchase at this point.