Samsung - UBD-M8500 Streaming 4K Ultra HD Wi-Fi Built-In Blu-ray Player - Black

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Upgrade your home theater with this high-quality Samsung 4K Ultra HD Blu-ray player. Integrated Smart Hub technology connects wirelessly to your home network, allowing you to stream your favorite programs on demand. Equipped with several high-definition outputs and an HDMI port, this Samsung 4K Ultra HD Blu-ray player integrates easily into your existing setup.

Streaming Media Player Buying Guide
$229.99
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    Overview

    What's Included


    • Samsung UBD-M8500 Streaming 4K Ultra HD Wi-Fi Built-In Blu-ray Player
    • Remote controller TM1241 with batteries
    • Owner's manual

    Ratings & Reviews


    Overall Customer Rating:
    97% of customers would recommend this product to a friend (1090 out of 1126)

    Energy Ratings


    Included Free


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    Features


    True 4K Ultra HD

    Play 4K Ultra HD movies at 4x the resolution of full 1080p HD, letting you watch your favorite scenes with a level of detail and clarity like never before.

    High dynamic range (HDR) creates a more realistic picture

    HDR technology expands the contrast and color range of the existing pixels on your TV to reveal a better, brighter, more colorful image. The picture quality is noticeably more natural.

    Oneremote compatible

    Control most functions of the Blu-ray player using your 2017 Samsung TV's remote, so there's one less remote to get lost.

    Blu-ray player

    For high-definition movie playback with resolution up to 5 times greater than DVD. Watch films in stunning high-definition just like you do on the big screen.

    Upconvert DVDs

    Delivers greatly enhanced video performance of standard DVDs by upconverting their video resolution to HDTV-compliant 1080p via the HDMI interface.

    Built-in Wi-Fi

    Enables easy content streaming.

    Ethernet port

    For wired connection to streaming content and firmware updates (Ethernet cable not included).

    Playable formats

    Include BD-ROM discs; backward compatible with DVD-RW, DVD-R, DVD-ROM, Audio CD and CD-R/RW formats for a variety of media choices.

    Built-in decoders

    For next-generation Dolby Digital Plus and DTS-HD high-resolution surround, plus lossless Dolby TrueHD (2-channel).

    One HDMI output

    High-speed HDMI cable is the only connection that can deliver a Blu-ray experience with a 4K or full 1080p picture and digital surround sound. HDMI cable is not included.

    Smart Hub

    Seamlessly access your favorite apps, content, and sports.

    Full 4K experience requires a 4K UHD TV and 4K Ultra HD Blu-ray discs or 4K streaming content. HDR and some color features require a 4K UHD TV with HDR and may need manual HDMI UHD color setting on TV.


    Customer rating

    4.7
    97%
    would recommend to a friend

    Pros

    Cons

    • Rating: 3 out of 5 stars

      Great Interface, Loud player, Skipping Issues

      Posted
      BigCole

      Like you, after getting a proper 4K TV setup, I was pretty excited to enter the world of UHD Blu-Ray. Despite doing quite a bit of research on various brands with slightly better reviews, I figured that this player would be an obvious match to my 2016 55' Samsung 4K set. Turns out, I really should have trusted the more critical reviews that tested different players side by side. While this has an exceptional user interface that looks great and is easy to navigate, the cold hard fact of that matter is that Samsung Smart TV's have a nearly identical, not to mention faster, interface for their built-in streaming-service apps. So, for me, it was all about how it handled UHD discs. The first thing you'll notice is that this player loud as heck during most menu-screens and towards the end of features. It was like a flashback to those early set-top DVD players from back in the day, where you can hear the motor absolutely shaking the entire unit as spins the disc, change layers, or navigate to different chapters. I've read that this issue might only affect models made by a certain manufacturing date, but really, come on, tracking down that info for something you're are buying from Best Buy is probably not in the cards, nor something most people would think about. I have to admit, despite having the also-loud PS4 Pro as part of our setup, the noise was distracting and disheartening, especially during quiet moments of movies. On top of this issue, the player struggled with the three 2017 UHD discs I tested, even after I ensured that the firmware was up to date. For Guardians of the Galaxy Vol 2, there would be intermittent audio-drop outs throughout the film, about 6 in total, where all audio would just stop for a second or two. Many gags were ruined. Close Encounters of the Third kind had similar issues, but nothing broke my heart quite like the brand new E.T. Anniversary Edition UHD disc. The player couldn't make it past the 12-minute mark no matter what I tried. It would start with artifacts, then the frame-rate would slow down and ramp up, then it would start skipping before totally freezing. Thinking I might be pushing the player too hard, I reset all settings to default, enabled and disabled settings, and just about tried everything including getting a brand new HDMI cable. Nothing worked. I returned the player and exchanged it for the Sony UBX-800 and couldn't be happier. The interface isn't as slick, but its faster, quieter, and played all three discs brilliantly without any hiccups. I know you are excited to get into this world and I know we all love Samsung, but I'm telling you, do NOT get this if you want a pain-free trip in the world of UHD Blu-Ray.

      No, I would not recommend this to a friend

      • Brand response

        MrSamsung

        BigCole,

        Thank you for your review of this Samsung Ultra HD Blu-ray Player

        I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback on the audio skipping issue is important to us and we will document your concerns.

        Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.

        Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

        We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

        -Samsung Ambassador Samsung

    • Rating: 1 out of 5 stars

      Too Expensive + Too Much Headache

      Posted
      mrvvolpe

      So you buy an expensive Blu-Ray, install and it is all good. Then when you actually decide to watch a movie you find out your remote control is not working. Then you go online just to find out is a COMMON complaint!!!! And, to make matters even worse, NO REPLY from Samsung, just a bunch of customer exchanging information on little tricks you can try to make it work...Then you publish a post asking for an actual Samsung reply, and what you get back? NOTHING.... So, the Blu-Ray is still useless than you try to contact them, and find out you need support to fill out a form requesting support!!!! After 4 hours chatting with Customer Support you put in a request for service just to find out that your headache is just starting. Now you have to wait for them to contact you - of course they did ONCE at 7 am on a Saturday morning, and that was it. Then you have to try calling them since for Samsung case closed! After a customer service tell you they are going to send you a label by email for you to send the unit back for service!?!?! Wait a minute...it is brand new, but besides the fact that you will not have a unit for a X period of time, now you need to print a label, go to a UPS store, get a box, pack and send it. I did not sign up for that, it is brand new, they should be very apologetic, and send another unit to swap, or AT LEAST the box with a label and everything, after all, you bought a BRAND NEW product and now won't have for who knows how long. Well, that was not enough, the customer service hang up on me. So I called again and asked for a supervisor to have my case escalated because now I want my money back, and nothing to do with Samsung at all anymore. 40 minutes waiting while the Customer Service Supervisor that really understood how frustrating it was trying to transfer me to customer relations. Guess what, I got again a non-customer service skills attendant that told me I could download the manual from a computer to see how to place the unit in a box...I think he just called me stupid...I then asked him to read the case, and now it was not even a matter of case no case, I just want to return the unit and my money back. He then said that I have to deal with the store, but the store has a 30 days return policy...according to him, Samsung stand buy their products bought from Samsung store...So, be aware that any other store that sells Samsung, the manufacturer has NOTHING to do with it!!!! Amazing, now I ask, is 12 months warranty, right?! So, it is not working for less than 2 months, how do we handle that?!?!? DO NOT BUY, RUN, RUN FAR AWAY from this product, if you do not want to spend a lot of money in something that won't work but give you a lot of headaches instead.

      No, I would not recommend this to a friend

      • Brand response

        MrSamsung

        mrvvolpe,

        Thank you for purchasing the Samsung Soundbar System. and for bringing your concerns to our attention.
        I apologize for the unfortunate experience you had in trying to fix the remote control issue.

        Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.

        Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.

        -Samsung Ambassador Samsung

    • Rating: 4 out of 5 stars

      Good, Loads Quickly, Would buy again

      Posted
      TheCaptain
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      this blu-ray player is very easy to set up and use right out of the box, it's exactly like every other blu-ray player in this regard, but there are a few things you need to know before you buy. you may need need a new HDMI cable for this blu-ray player to carry your 4k and/or HDR signal, but probably not. for the record, there is no such thing as an HDMI 1.0 or 2.0 or 2.1 cable, only the connections have version numbers. You basically have high speed or standard speed HDMI with or without ethernet. So chances are your regular old cable will work just fine, don't let them upsell you on some overpriced cable that will do the same thing as the 3 dollar cable. If you need a new one get the cheapest one you can. anyway, performance of this unit seems good. It displays 4k HDR content on my television flawlessly. Keep in mind that this is a samsung product and they have produced their own HDR standards (HDR10 and HDR10+) so I'm guessing that this won't display Dolby Vision HDR though I cannot find any documentation that confirms this. discs load faster than they did on my old samsung blu-ray player even with java heavy interfaces which is nice. I don't particularly like the interface though. Powering on the unit presents you with a square in the center of your screen, if there is a disc in the tray clicking on this will play it otherwise it'll take you into the settings for the blu-ray player itself. It's a little bit of oversimplification that looks quite nice, but just feels ... I don't know. Weird or something. The remote itself is quite simply designed as well, which I love. i don't need a number pad and dedicated buttons for multiple streaming services. I wish more manufacturers would take note and mimic sammy on this. regular 1080p blu-rays look good on here as well, the scaler that upconverts the image to 4k seems like it's doing a decent job. it's hard to tell really since a 1080p blu-ray source is already very high fidelity. I can't comment on regular dvds because I can't watch them anymore, they make my eyes barf. The build quality feels a little bit cheap on this unit, the disc tray in particular feels flimsy. If you have children or pets that are prone to technology mishaps maybe consider going with something else or placing this somewhere they'll find hard to reach. I'm not in love with the way this player looks either. I prefer a standard matte black industrial design without curves or other embellishments, but this is mostly hidden on a shelf anyway. One last thing, every disc I've played on this has worked flawlessly except for one. The Spider-Man Homecoming 4k Blu-Ray plays just fine, but there's a horizontal bar on the bottom of the screen that I can't get rid of. As far as I can tell it's not a tv problem, but has something to do with the way the disc and player are interacting. I've tested a dozen or so other discs and can't replicate this problem, nor can I find anyone else online who has experienced this. Figured I'd mention it here. And for the record, the Westworld Season 1 4k set is the best thing I've ever seen with my eyeballs. The image is absolutely stunning. So final thoughts? I'd buy this again, I'd recommend it to just about anybody, and considering that the only difference between this model and the step up version that costs twice as much from samsung is the absence of a second HDMI port. Get this one. It's good.

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Basic 4K UHD Blu-ray Player

      Posted
      geoinva
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      As I was hooking up to a LG 4K UHD LED TV, I had to manually set the HDMI input on the TV to accept a 4K signal. I found the remote control design to be too streamlined for my tastes. It took a while for me to figure out what the user manual intended in order to program the remote to operate the LG TV. It would have helped if Samsung had superimposed the numerical button layout over an outline image of the remote control. As there is no dedicated subtitle button, if you do not select that option on the 4K or Blu-ray disc before hitting play, you have to open a drop down menu to make the selection. If you rewind or go forward, a banner persists across the top of the screen for longer than necessary. As I have now lived with the player for a month now, I have found 4K images to be less contrasty compared to Blu-ray. I don't know whether to attribute this to the digital transfer process for the two types of discs or the greater range of 4K, but it seems that everything is lurking in shadows for dimly-lit scenes. I would be hard pressed to say whether I was watching a 4K or Blu-ray disc on the Samsung or a Blu-ray on a ordinary Blu-ray player. Again, is this a result of the digital transfer or the up-scaling performed by my LG TV itself? The M8500 unit was able to resolve playback issues that I was having with my "Manchester by the Sea" Blu-ray on my older Sony unit which was exhibiting flickering (end of Chapter 8 and beginning of Chapter 9) and background noise (Chapter 12). It appears that the increased resolution on 4K discs has left little room for extra features hence the inclusion of a Blu-ray disc. For viewing still gallery features on the Blu-ray, the M8500 remote does not provide a true next or previous button which makes maneuvering around rather clumsy. It seems I'm better off just using my older Blu-ray player when viewing these special features. I've encountered occasional glitches when I've gone backwards a few seconds during playback to replay a scene where the Samsung seems to hang up when I hit play again, but it seems to resolve itself if I go backwards a little further. I don't know whether this is the type of glitchy performance encountered by reviewers of the previous generation of Samsung 4K players.

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Very good product

      Posted
      Matt
      • My Best Buy® Elite Plus MemberElite Plus Member

      Very good Samsung product. When watching 4K Blu-ray's, the picture does skip a little from time-to-time. Not sure if the processor is a little under powered, a little low on the internal memory, or if the device could simply use a quick firmware patch. Either way, it's not overly noticeable but definitely there. When playing standard Blu-ray discs, however, there is no skipping and is where this player excels, in my opinion. 4K up-scaling is tremendous, and disc load speeds remind me of the super fast DVD player days (finally!). My last 7th-gen Samsung Blu-ray player took around 15-20 seconds minimum to load my movies to the main menu; the M8500 does it in around 5 seconds or less (4K Blu-rays load to main menu in around 7 seconds). 4K picture, while awesome, isn't going to have the "wow" factor many people saw when upgrading from DVD to Blu-ray. I can definitely see a color control difference when turning on HDR, but the overall quality isn't a massive jump from standard Blu-ray, even on my 65" Samsung MU8000 4K/HDR QLED panel. Just throwing this out there to curb expectations a little. Marked down to 4 stars due to the skipping, and potential hardware short comings, on 4K HDR Blu-rays (would only take half a star if I could). Regular Blu-rays still work really well so most of my movie purchases are standard Blu-ray, at least until 4K Blu-ray prices start coming down a little more.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Good 4K player for the price

      Posted
      RayS
      • My Best Buy® MemberMember

      Works well playing 4K discs and also up-converting blu ray movies. Good features for the money. Can control the player with my Sony TV remote. Kinda miss a front display, but you can easily bring up disc info pressing pause on the remote. Remote is VERY basic. When setting the TV control buttons on the remote to control a non Samsung TV, I found the instructions in the manual very confusing. The manual shows the numbers 1-0 in the illustration, but what you can't see is the button text under the number. Additionally the example does not specify the button name for the numbers. I was bringing up the numbers using the 123 button and that just did not work. To help anyone else that is having a problem, this is the correct way to do it. Using Remote Control Buttons to Enter TV Codes: 1. Press and hold the (TV Power) button. 2. While holding the (TV Power) button, press the buttons on the remote that correspond to a two-digit TV Code from TV list. Use the key below as a guide for the numbers. 123 button = 1 DISC MENU button = 2 POP UP button = 3 UP = 4 LEFT = 5 RIGHT = 6 DOWN = 7 RETURN = 8 HOME = 9 TOOLS = 0 For example: To enter code 01, while holding down the TV power button, press the TOOLS button for 0 and then press the 123 button for 1. I did call Samsung support, and they were very helpful.

      I would recommend this to a friend

    • Rating: 3 out of 5 stars

      Great player...if it worked

      Posted
      Sumcensuvitt
      • Verified PurchaserVerified Purchase

      I had high hopes for this Samsung player. The set up was quick and easy, everything was up and running, including the streaming apps. The 5.1 surround was perfect. The only negative on the sound was a pop or click would come out of various speakers when changing chapters on a bluray or going into menus, and after each segment or preview before the movie started. The clicking was annoying so I called Samsung help and the rep said it was normal on all the new line of players. OK, I can live with that annoyance. Then I put in a Disney movie, Nightmare before Christmas, listened to the clicks and pops after each of the many, many previews and after the final preview, when the main menu should have displayed, the screen went completely blank and black. I tried several more times but the movie would not play. I have played this bluray many times on my PS3 with no problem. I packed it up and returned to Best Buy tonight for a refund. The clerk was very polite and the store’s refund policy is very accommodating. Why is it so hard to make something that works correctly? It is a mystery.

      No, I would not recommend this to a friend

      • Brand response

        MrSamsung

        Sumcensuvitt,

        Thank you for your review of this Samsung UBD-M8500 Ultra HD Blu-ray Player

        I am sorry to hear that you were not completely satisfied with it. Your overall customer experience feedback is important to us and we will document your concerns.

        Should you ever decide to give Samsung products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.

        Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

        We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

        Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.

        -Samsung Ambassador Samsung

    • Rating: 4 out of 5 stars

      Great for Disks and Smart Functions

      Posted
      manbearpig073
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite MemberElite Member

      This 4K Blu-Ray player is quite good. The picture quality is great when watching 4K Blu-Rays but also when using the Smart Functions on the Blu-Ray Player. The operating system on this device is very smooth and works great. One small complaint is that the web browser is almost un-usable because of how touchy the on screen cursor is. The big complaint that gave this 4 stars instead of 5 is that there is only a very small selection of apps installed on this Blu-Ray player and you can only download a select few more. You get Netflix, Hulu, Amazon Video, Youtube, Google Play Movies, and the Web Browser. You can download a few more such as Vudu, Spotify, UFC, iHeartRadio,YuppTV, Pandora, and Fandago Now. This would be a perfect Blu-Ray Player if it had a better selection of apps. Still great for disks though.

      I would recommend this to a friend





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