Setup for your Computer and Tablet
User rating, 4.6 out of 5 stars with 1377 reviews.
4.6(1,377 Reviews)- 59 Answered Questions
4 payments starting at
$10.00
with
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Description
Features
Get your device up and running
We'll turn your device on, perform any first-time setup and make sure all major internal hardware components are working properly.
Set up user and e-mail accounts
If requested, we can set up a new account or help you log in to your existing account. We can also configure up to 3 e-mail accounts for your device's included e-mail app or Web browser.
Install software
An Agent will install any system updates or other critical updates. We can also install and set up security software (sold separately) and up to 2 additional applications.
Streamline your Startup
We'll give you quick access to your favorite programs, and set up your system to automatically install future updates.
Remove unwanted software
We'll get rid of unwanted programs and shortcuts that came pre-installed on your device, and clean up your Desktop, Start menu and Quick Launch toolbar.
Note:
This service does not include installation of a protective screen shield or optimizing system and power settings.
Key Specs
- Service CategoryStand Alone
- Service LocationStore
General
- Product NameSetup for your Computer and Tablet
- BrandGeek Squad®
Other
- UPC400087892978
Customer reviews
Rating 4.6 out of 5 stars with 1377 reviews
(1,377 customer reviews)to a friend
- Pros mentioned:Service
Rated 5 out of 5 stars
Set Me Up!
||Posted .It's always daunting when you buy a new computer. It needs to be set up and I'm no good at that! So I just take it over to the Geek Squad and they take it from there. When I pick it up, it's ready to go to work for me. I appreciate this service so much!
I would recommend this to a friend - Pros mentioned:For computer, Helpful, Service
Rated 4 out of 5 stars
Best Buy/Geek Squad/TotalTech - Nov/Dec 2022
||Posted .Review of Best Buy/Geek Squad/TotalTech assistance Nov/Dec 2022 NOT INTENDED FOR WEBPOSTING SUMMARY: The people were great; the process and coordination was perplexing. We’d give each tech involved a ‘5’ rating. We’d give the technician process and coordination purchased by us a rating of 2½. Although there is an opportunity to review three different BB/TT/GS tasks purchased, we were only aware of one officially receipted task until receiving this solicitation for review of all three. First, our thoughts of the personnel involved in the technical assistance with our purchase of the new computer and related. Gino was the tech that came to our location. Bobby Stromer was the tech that did the aftermarket installation of the RAM and memory and was very helpful in explaining. James Clements and Gabriel Wolfe helped to coordinate the check-in. All these techs (and others that we may not have names for) were commendably courteous, caring, and competent and we would be delighted to have their assistance again any time we may need it. Here was our experience with the difficulties involved. It appears to us that the difficulties center on the processes and coordination involved. It was represented to us that the newly purchased computer would have the newly-purchased aftermarket RAM and memory installed at the BB location, and together with the optical drive, would be brought to our location by the visiting tech at the time and date appointed. (We had already retrieved the newly-purchased monitor earlier from BB when it arrived.) When the tech arrived at our location, he was confused by that explanation and said that it was necessary for us to retrieve the hardware from the store. We were disappointed by this unexpected and inconvenient change but agreed to do so. The tech left our location with the understanding we’d keep him apprised of our expected return with the hardware so as to return to do the tasks needed. On arriving at the BB location, we contacted the CS function at BB and retrieved our new purchases. It was at this point that we realized that no work had been done on the computer; no RAM or memory upgrades had been made. This was yet another disappointment and time inconvenience. Fortunately, the GS techs made a team effort to get the work done quickly. Previously, I had asked specifically and understood that it was agreed that a ‘before and after’ documented standard performance test be done on the computer to assess the improvement achieved by the upgrades. This was not done. Tho having spent good money on the upgrade, I only have a vague idea of the difference as verbally explained by the tech. The computer is certainly quick and appears entirely capable. After the wait for the technical tasks to be completed, we advised (by text message) the visiting tech that we’d be soon returning to our location and available for his return. He was prompt to return and quickly completed some of the tasks we needed to get the printer drivers loaded and get the basic functions proven and running. Many of the concerns we had about transitioning to Win11 (from 10) were not able to be addressed in the time he had been allotted for our visit. We still only have a vague understanding of the relationship between BB and TT and GS. Perhaps this is an opportunity for BB to do better in it’s marketing of this service that was so important to us and – we thought – integral to what we intended: purchasing a new computer with aftermarket RAM and memory to be installed, new monitor, new optical drive, TotalTech membership, extended warranty, extended subscription of MS 365 software, all to be brought to our location together with assistance to transition from our legacy PC to the new equipment. We had hoped and understood that this would be seamless and that sufficient tech time would be allocated to achieve this. Alas, much of this was not done. We do not know where the system and coordination failures occurred. Some of the experience was very disappointing while our combined efforts with those of the techs we interacted with eventually kept results acceptable but it seems the results needn’t have been compromised in any way if the process had been clearly explained, expectations set, and/or the represented process had been accomplished.
I would recommend this to a friend - Pros mentioned:For computer
Rated 4 out of 5 stars
Went well
||Posted . Owned for 1 month when reviewed.I really like my computer but I just wish it had a DVD player. The computer is very nice anyway.
I would recommend this to a friend Rated 4 out of 5 stars
Laptop Setup
||Posted .My Inspiron 17 had the Windows 10 OS reinstalled. All data was recovered. However, prior to the Win 10 OS crash, my laptop recognized a Seagate External Harddrive. After the crash and new installation, the laptop could not recognize the external drive. This was very disappointing. No cause could be determined.
I would recommend this to a friendRated 5 out of 5 stars
Love the help
||Posted .They were very helpful even when they were not able to transfer data from my iPad Mini 2. My iPad mini 2 was updated only to ios 12.5.5 and therefore would not transfer. They were able to install from my cloud data.
I would recommend this to a friendRated 5 out of 5 stars
Jeremy is a tech superhero
||Posted .Jeremy at the South Coast Metro Pointe store was fantastic. We bought a membership and several accessories for our iPad Air. We bought in a list of about 12 questions about how to download a foreign online course and set up multiple apps. He checked of every question with ease and was very easy to understand. He took a full hour with us and we enjoyed his company and his complete expertise. Jeremy made our lives turnkey. I look forward to my next visit.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad
||Posted .did an excellent job and explained what they were doing and answered all of our questions in a manner that was easy to understand.
I would recommend this to a friendRated 4 out of 5 stars
My laptop
||Posted .The set up isn't as complete as I was expecting, it needs some more work. I was expecting it to be fully ready to go. I can't figure out how to pull up and run Norton Antivirus.
I would recommend this to a friend
Q: QuestionDoes Best Buy still have the in home computer geek to setup laptop, tablet, and home computer?
Asked by Anonymous.
- A:Answer Yes they do, the geek squad will for an extra fee.
Answered by Ernie1
Q: QuestionI am going to purchase a laptop and need computer help,to transfer all info from old one to new one. Can you do this in an appointment and how much would it cost ?
Asked by Susan.
- A:Answer If you have not already bought the laptop, make sure to ask if the old one is compatible to have the data transferred to the new one. My old desk top wasn't and messed up my new one. The Geek Squad came and resolved all of my issues that could have been prevented had I known that up front. Also, having the Total Tech Support and Webroot can save you money and a lot of headaches!
Answered by Jerry
Q: QuestionIf I buy a computer online that can be picked up at Best Buy, can the Geek Squad at the store go ahead and do their basic new computer setup before I drive out to pick it up?
Asked by RJSL.
- A:Answer Thanks for taking the time to post your question. This may be an option, but this is not always the case. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.
Answered by GeekSquadSupport
Q: QuestionHow long does it take tech to setup new computer ? Can I wait for it?
Asked by Bud.
- A:Answer Hey there, and thanks for this question! Depending on the level of work required to set up your computer, and the work that needs to be done by the in-store Agents, it can take a couple of days to be completed. We suggest speaking with your store to find out a more exact time for their location.
Answered by GeekSquadSupport
Q: QuestionCan I buy a laptop and have it setup while I wait?
Asked by Duchess.
- A:Answer At least in my store, you need to give to them and come back later. It was ready the following day. Might have been sooner, but I lived nearby and returning was easy.
Answered by Barb1953
Q: QuestionWill Geek Squad set up computer that WAS NOT purchased at Best Buy?
Asked by LC.
- A:Answer Yes if you have TotalTech package
Answered by Kellwalk
Q: QuestionWhat is the average time frame to take old computer and transfer data to new computer? I was told I had to drop off my old one and they would transfer everything to the new one in 2 days. I don't want to be w/o computer for that long. Is that standard?
Asked by rjn.
- A:Answer Mine was less than 2 days. I didn't have much data. I thought the service was excellent.
Answered by Remuswolfe
Q: QuestionHow much to set up a new hp labtop that I didn't buy from best buy ??
Asked by House2100.
- A:Answer I think the price is around 35 or 40 dollars. Anyway that is what I paid. Worth the money though. You know it's done right, and if there are problems you can take it to the Geek Squad counter and they will fix it.
Answered by charlesmorris