Customer Ratings & Reviews

I wanna start off saying that Anna is a wonderful employee for the geek squad and for Best Buy. I am 68 and I’m not up to par on this modern technology, but I try Adam made me feel very comfortable and at ease helping me with my computer keep up the good work, Adam And geek squad and Best Buy. Adam is a wonderful asset to your company. Thank you again Adam and you’ll go far. Keep up the good work.

It's always daunting when you buy a new computer. It needs to be set up and I'm no good at that! So I just take it over to the Geek Squad and they take it from there. When I pick it up, it's ready to go to work for me. I appreciate this service so much!

The agent gave me suggestions for a new laptop and he helped me choose the best one to meet my needs.

The Geek Squad representative set up my desktop and answered all my question during the process.

I found it refreshing and totally worth it now I can use my pc and add apps and doing what I want on my computer is really important to me

When I had problems with my keyboard, they were able to fix it overnight in their store with minimal cost, thankfully.

Excellent people very fast service installed my software quickly and setup my new laptop

Gentleman was very helpful getting the In-N-Out in one hour about a new phone Motorola pure

Yes Josh was awesome, very patient to me trying to load games for Carolyn

Runs excellent. Excellent picture quality. Knowledgeable staff

I really like my computer but I just wish it had a DVD player. The computer is very nice anyway.

They were an excellent help in getting me service in a timely manner and were very knowledgeable when i had a bunch of questions.

I made my 20-minute initial appointment and was prepared to have to leave my computer for set-up. It was a pleasant surprise that the agent Anna, was able to have it set-up within the time constraints of the appointment. She was able to get it operating to my satisfaction right away. Now granted, there wasn't a lot that needed to be done on this visit, but she easily could have said for me to return and pick it up in 2 days or something like that, but she didn't. She tackled the issue right then and there. I appreciated her courteousness and respect for my time. Plus, she was pleasant, professional and personable. How can you beat that!

The agent transferred all the information from my old iPad to my new one, and explained how to use it. The whole transaction took maybe five minutes. I did not have a scheduled time. I just walked up and it was done in no time.

Geek Squad at The Fountains, El Paso TX was very helpful in transferring data from Dad's old cpu to new HP Omni Compter. Fastest service ever!

Everything I requested was completed timely and with excellent customer service. Everything from my old computer was transferred to the new computer. The Geek Squad set up Zoom, and my search engine as Firefox, which I requested. I was very satisfied

While talking with the technicans in the store, they were very helpful. Took my computers in on a Saturday for a data transfer from an old computer to a new one. Was told the service would take 1-2 days. The tech didn't know if that meant by Sunday or would it be "working days", so said that I should have it completed by Tuesday. As my computer was in the store, I had no access to my email and I asked to be sent a text to notify me when completed. On Wednesday I tried to call the store with the number given to me on the card by the service tech. Unfortunately, apparently all Best Buy phone numbers always takes you to a long wait run-around call center where they really have no idea what is going on. I was told that my computer service was completed on the previous Sunday but I'd have to schedule and appointment on Thursday to pick it up, which I did. Then I immediately went to the Best Buy store and picked up my computer with no problems. They didn't know why I didn't receive a text that the service was done.

The Geek Squad tech that helped set up my Window laptop was patient, thorough, efficient (in a good way), and knowledgeable. For only $40, the tech did everything I needed to get the laptop up and running. I have not had a single issue with the laptop or the services he provided.

Excellent service, I am impressed by Moe’s professionalism. He was patient with my questions, effective resolving all my computer issues. I am glad I got the Geek squad’s membership. Trustworthy service! Terri Taylor

He fud a goid job on setting up the iPad. He was quick enough