Customer Ratings & Reviews

Again, Wyatt was incredibly helpful in setting up my new computer! He has mastered excellent service! I enjoyed working with him very much! Give him a raise!

Really thankful for geek squad services. Not a technology person so its nice to have this service. They installed my new computer, monitor and printer. Service was quick. Tech was pleasant and professional. He even called me the next day to see how it was going and if i had any questions.

Able to get everything done within same day. Even got me in before my appointment

Although doing my own PC set up for past purchases, I decided to add this service to my back-up, data transfer, and purchase. This gave me everything I needed to get working all at the same time and ready to pick up with everything else. A great time saver coupled with the quick turn around time I received.

Review of Best Buy/Geek Squad/TotalTech assistance Nov/Dec 2022 NOT INTENDED FOR WEBPOSTING SUMMARY: The people were great; the process and coordination was perplexing. We’d give each tech involved a ‘5’ rating. We’d give the technician process and coordination purchased by us a rating of 2½. Although there is an opportunity to review three different BB/TT/GS tasks purchased, we were only aware of one officially receipted task until receiving this solicitation for review of all three. First, our thoughts of the personnel involved in the technical assistance with our purchase of the new computer and related. Gino was the tech that came to our location. Bobby Stromer was the tech that did the aftermarket installation of the RAM and memory and was very helpful in explaining. James Clements and Gabriel Wolfe helped to coordinate the check-in. All these techs (and others that we may not have names for) were commendably courteous, caring, and competent and we would be delighted to have their assistance again any time we may need it. Here was our experience with the difficulties involved. It appears to us that the difficulties center on the processes and coordination involved. It was represented to us that the newly purchased computer would have the newly-purchased aftermarket RAM and memory installed at the BB location, and together with the optical drive, would be brought to our location by the visiting tech at the time and date appointed. (We had already retrieved the newly-purchased monitor earlier from BB when it arrived.) When the tech arrived at our location, he was confused by that explanation and said that it was necessary for us to retrieve the hardware from the store. We were disappointed by this unexpected and inconvenient change but agreed to do so. The tech left our location with the understanding we’d keep him apprised of our expected return with the hardware so as to return to do the tasks needed. On arriving at the BB location, we contacted the CS function at BB and retrieved our new purchases. It was at this point that we realized that no work had been done on the computer; no RAM or memory upgrades had been made. This was yet another disappointment and time inconvenience. Fortunately, the GS techs made a team effort to get the work done quickly. Previously, I had asked specifically and understood that it was agreed that a ‘before and after’ documented standard performance test be done on the computer to assess the improvement achieved by the upgrades. This was not done. Tho having spent good money on the upgrade, I only have a vague idea of the difference as verbally explained by the tech. The computer is certainly quick and appears entirely capable. After the wait for the technical tasks to be completed, we advised (by text message) the visiting tech that we’d be soon returning to our location and available for his return. He was prompt to return and quickly completed some of the tasks we needed to get the printer drivers loaded and get the basic functions proven and running. Many of the concerns we had about transitioning to Win11 (from 10) were not able to be addressed in the time he had been allotted for our visit. We still only have a vague understanding of the relationship between BB and TT and GS. Perhaps this is an opportunity for BB to do better in it’s marketing of this service that was so important to us and – we thought – integral to what we intended: purchasing a new computer with aftermarket RAM and memory to be installed, new monitor, new optical drive, TotalTech membership, extended warranty, extended subscription of MS 365 software, all to be brought to our location together with assistance to transition from our legacy PC to the new equipment. We had hoped and understood that this would be seamless and that sufficient tech time would be allocated to achieve this. Alas, much of this was not done. We do not know where the system and coordination failures occurred. Some of the experience was very disappointing while our combined efforts with those of the techs we interacted with eventually kept results acceptable but it seems the results needn’t have been compromised in any way if the process had been clearly explained, expectations set, and/or the represented process had been accomplished.

Michael had the challenge of not only setting up our recently purchased laptop, but also installing and testing software on three of my earlier laptops, all purchased various numbers of years ago at Best Buy. Watching his brain at work on the variety of challenges posed by three different operating systems and multiple layers of security was extraordinary. Between my husband and myself, we have led technical teams of over 100 people for the past 40 years, and this technician was superlative in every way. He multi-tasked among colleagues and other customers, communicated, problem-solved, and soothed my worried mind . . . all without breaking a sweat. I sincerely hope his career at Best Buy is a long one, and that new employees benefit from watching, learning, and being mentored by this stellar example of skill, experience, mental dexterity, and collaboration. What a winner he is! Thank you to Michael. Thank you to the Geek Squad.

Great costumer services. The kid that did the setup on my computer was awesome. He knew exactly what he was doing and was so fast with it. Excellent services.

They helped me pretty quick considering I was a walk in

The Geek Squad transferred all the data from my old hard drive and down loaded purchased soft ware. It took a couple of days longer than what was promised but the service provided was good with no problems. I would recommend the Geek Squad to any novice user, it makes for a stress free process when buying a new computer.

I'm very pleased with the agents that setup the laptop. they transferred all the information that I wanted transferred and explained everything very well.

ENJOYED WORKING WITHTHE TEAM. SMOOTH TRANSITION FROM DATA TRANSFER TO SETUP AND ACCESSING FEATURES.

I trust Best Buy to get my laptop set up the way I prefer. They do fantastic work getting things in working order.

Eric was a miracle worker with a very tough problem. Thank you for helping to get my email back!

The Geek squard did a fine job of installing my Microsoft 365 and transferrring a lot of files from my old Windows 7 laptop.

store agent was great in setting up our laptop, and give us advise on how to use and also some short cuts. was very paient with our quentions

THE AGENT SETUP MY NEW COMPUTER AND ALSO SET UP SEVERAL APPS AT MY REQUEST, GREAT FRIENDLY SERVICE BY MOON DIONE, MORSE ROAD STORE,

They have always helped me and was able the just into action and fix my problems or any issues with my computer and tablets.

The service was done exactly as promised. No complaints. Any and all changes due to software were clearly explained and everything worked as it should immediately.

Katie did an excellent job transferring information from our old computer to the new computer and installed MicroSoft 365 on the new computer. She is a great agent and knows computers. Thank you Katie!!!!

Purchased new computer due to mother board failure on old. Geek Squad set up new computer, removed the junk included with a new machine and transferred files from old to new. All worked great, all needed files, favorites, etc. were there. Great job Geek Squad!