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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1976 reviews

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93%
would recommend
to a friend

Customers are saying

Customers are impressed with the ease of use, data transfer capabilities, and setup process of the computer and tablet setup service. Many also praised the helpfulness and knowledge of the technicians, noting the speed and efficiency of the service. While some customers found the price to be expensive and experienced minor issues with software or wait times, the positive feedback on the service's core features significantly outweighs the negative comments. Overall, customers felt their devices were well-setup and ready to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,976 reviews
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Data transfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Data transfer was completed with no issues. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dedicated appointment time with one-on-one team members! Gave answers to my questions, tips and recommendations. Knowledgeable team!

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer, Ease of use

    Rated 5 out of 5 stars

    transfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with the agents that setup the laptop. they transferred all the information that I wanted transferred and explained everything very well.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer, Setup

    Rated 5 out of 5 stars

    GOOD JOB, GEEK SQUAD!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squard did a fine job of installing my Microsoft 365 and transferrring a lot of files from my old Windows 7 laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good to have help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always have received a good service. Recently needed a battery for a very old laptop. So glad that I was advised to put the money for the battery to a new laptop. Better use of my funds and I love the new software. The learning process is hard for us oldies but I am acclimating.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Worth the money spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really thankful for geek squad services. Not a technology person so its nice to have this service. They installed my new computer, monitor and printer. Service was quick. Tech was pleasant and professional. He even called me the next day to see how it was going and if i had any questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    some agents were better. had to take the laptop twice due to agent who created an email account incorrectly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    dave and irene fun laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    store agent was great in setting up our laptop, and give us advise on how to use and also some short cuts. was very paient with our quentions

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Computer setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very good and k knowledgeable. He was very heloful and explained the various procedures easily.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer, Ease of use

    Rated 5 out of 5 stars

    Everything in one place...easily!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although doing my own PC set up for past purchases, I decided to add this service to my back-up, data transfer, and purchase. This gave me everything I needed to get working all at the same time and ready to pick up with everything else. A great time saver coupled with the quick turn around time I received.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Geek Squad is the way to for the novice user.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad transferred all the data from my old hard drive and down loaded purchased soft ware. It took a couple of days longer than what was promised but the service provided was good with no problems. I would recommend the Geek Squad to any novice user, it makes for a stress free process when buying a new computer.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Helpful and kind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents transferred all my data from old laptop to new. Then worked with me to demonstrate all features and made sure it was set up the way I wanted. Very helpful and kind to this non-techie.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was professional and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek squad rep was very helpful in assisting me setting up my new Tablet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase and setup done quickly and efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech Rep was very knowledgeable and helpful. I was able to purchase the computer my disabled husband needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, and knowledgeable. For someone who is not as computer savvy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We came in to get added storage on our phone. The person helping us did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    File transfer and laptop set-up far exceeded my expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer, Setup

    Rated 5 out of 5 stars

    We Love the Geek Squad!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Katie did an excellent job transferring information from our old computer to the new computer and installed MicroSoft 365 on the new computer. She is a great agent and knows computers. Thank you Katie!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad set up my new HP All-in-one and Passport hard drive quickly and efficiently. And tolerated my questions and concerns with grace and a smile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super helpful guy (Alex I believe) helped me setup my newly purchased iPhone(from Target) with mint mobile trial purchased at Best Buy. Really hard because my new iphone couldn't gain access to my older iphone ID. In a few minutes, this issue was resolved and I was on my happy way with a working phone. Gladly paid the fee and remember a super positive experience.

    I would recommend this to a friend
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