Customer Ratings & Reviews

Kris was very courteous, focused & knowledgeable. She did an excellent job installing & setting up my computer. Kris made me feel like a valued client and thanks to her I decided to purchase Geek Squad Tech membership again. I had it for years before & was very pleased but Over a year ago (the last year I had a very disgusting experience with Best Buy GS failure to perform under the specified terms of the GS contract. & quit shopping Best Buy & thot to file Deceptive Trade Practices lawsuit & am confident I could win my case! But decided to cut my losses & move on! BBuy's Corporate should have refunded at least half if the $200 membership! & i still feel should do so at this late dste. RemoteService was nonexistent! Corporate Mgmt a total screwup in everyway possible! by Best Buy/GS ... The in store staff of sales & technicians are always outstanding in their performance! The problems I experienced lies totallt with your corporate management i.e. "rain falls down" not up. Well thanks to the wonderful sales personnel and Kris the technician I bought a new computer & membership in Geeksquad and was and very pkeased with the service provided by Kris and one other sales member (who actually sold me my computer & worked thru resolving avhuge issue with my account ... so sorry I can't recall his name but if you care to chk my sales receipt I am sure you can identify that outstanding youngman. he was very knowlefgeable in everyway and so coyrteoys & helpful.

The Agent unlocked my tablet and reset it at my request. He then advised and assisted me in taking precautions to make sure I do not get locked out again.

The fellow who waited on me was very patient with all the questions I asked. He listened to what I had to tell him. He assured me I did a good job starting the set up of my new iPad but I panicked when I thought there was a glitch hence calling Geek Squad for help. He was knowledgeable and helpful.

My Geek Squad experience was just what I needed as I am someone who doesn't know how to do any of the technical stuff on a computer. When I arrived for my appointment everything was set up as I had requested and then time was spent explaining everything I needed answered about my new Lenovo laotop. They set up my Google accounts, email, Microsoft Office etc...I went home ready to use my laptop with no problem at all. Well worth the cost! Love the Geek Squad!

THE AGENT SETUP MY NEW COMPUTER AND ALSO SET UP SEVERAL APPS AT MY REQUEST, GREAT FRIENDLY SERVICE BY MOON DIONE, MORSE ROAD STORE,

My new laptop was set up to my complete satisfaction.

I had this service done when I purchased my new laptop. It saved me time and made my computer user ready immediately

Wonderful customer service, very thorough & accomplished difficult task!! Great setup not very long wait at all very accommodating geek squad!

The in store set-up was done with precision! The agent was kind and knowledgeable. There was a minimal wait time. Thanks for a great experience.

I enjoyed working with the in-store Geek Squad. She was very knowledgeable and patient with me. She walked me through each step to resolve my issue and seemed very happy to me.

The Geek Squad is great! They set up my new laptop in only 2 days and when I picked it up, they explained everything to me about what that they did. They are so knowledgeable, efficient and friendly!

The Geek Squad set up my newly purchased laptop with all he apps I needed and accomplished this in just a couple of days after I dropped it off at the store. Needed to purchase a new computer to include Windows 11. No problems. Everything is working perfectly.

This process was so easy and I felt like the team really cared about taking care of my specifics questions and needs. I will always use their support! And they are fast and efficient!

Agent set up my wife's new Android efficiently. Walked out of the store with a working phone.

Took care of computer quickly. Well worth a few extra dollars so I didn't have to mess with it

The Geek Squad transferred data from old computer and loaded it to new computer and portable backup. They also fixed old computer's issues! The Agents were all professional and knowledgeable! Especially the last Agent that handed over the finished product. Not only did he explain everything I needed but also gave me some helpful hints for things I needed to do! Very impressed!

The agents were wonderful. They made an attempt to fix my old computer but too many pins were bent so they helped me pick a computer that best suited my needs. They also transferred all the files from my old hard drive and set me up with new and updated software. Could not have asked for better service.

Truly appreciated the commitment to helping. I feel that my mission to make my spouse happy for a minimal purchase.

The agent set up my laptop computer and transferred my information for me, and showed me how to use it.

“Geek Squad “ purchase was included in an earlier purchase this year and we have used their services very successfully!!! Everyone we worked with over several “visits” have been professional, knowledgeable, and have bent over backwards to resolve issues. We will continue to enroll in the program and continue to keep using them and shopping at Best Buy!!!