Customer Ratings & Reviews

My new laptop was set up to my complete satisfaction.

The Geek Squad set up my newly purchased laptop with all he apps I needed and accomplished this in just a couple of days after I dropped it off at the store. Needed to purchase a new computer to include Windows 11. No problems. Everything is working perfectly.

The in store set-up was done with precision! The agent was kind and knowledgeable. There was a minimal wait time. Thanks for a great experience.

Agent set up my wife's new Android efficiently. Walked out of the store with a working phone.

Took care of computer quickly. Well worth a few extra dollars so I didn't have to mess with it

Did a great job of setting-up my Surface Pro 7 with all of my settings and favorites from my tower computer. They even installed a financial program from the web that I've been using on my Tower for the last several years. They also set up One Drive so that I can access all of the data which I saved from my tower. The only negative I can think of is that they only allowed 20 minutes for me to pick-up and test my new Surface Pro 7. I needed at least twice that amount of time. They should do a better time allocation, because different "tasks/procedures" require different times to verify.

Truly appreciated the commitment to helping. I feel that my mission to make my spouse happy for a minimal purchase.

Kris was very courteous, focused & knowledgeable. She did an excellent job installing & setting up my computer. Kris made me feel like a valued client and thanks to her I decided to purchase Geek Squad Tech membership again. I had it for years before & was very pleased but Over a year ago (the last year I had a very disgusting experience with Best Buy GS failure to perform under the specified terms of the GS contract. & quit shopping Best Buy & thot to file Deceptive Trade Practices lawsuit & am confident I could win my case! But decided to cut my losses & move on! BBuy's Corporate should have refunded at least half if the $200 membership! & i still feel should do so at this late dste. RemoteService was nonexistent! Corporate Mgmt a total screwup in everyway possible! by Best Buy/GS ... The in store staff of sales & technicians are always outstanding in their performance! The problems I experienced lies totallt with your corporate management i.e. "rain falls down" not up. Well thanks to the wonderful sales personnel and Kris the technician I bought a new computer & membership in Geeksquad and was and very pkeased with the service provided by Kris and one other sales member (who actually sold me my computer & worked thru resolving avhuge issue with my account ... so sorry I can't recall his name but if you care to chk my sales receipt I am sure you can identify that outstanding youngman. he was very knowlefgeable in everyway and so coyrteoys & helpful.

My Geek Squad experience was just what I needed as I am someone who doesn't know how to do any of the technical stuff on a computer. When I arrived for my appointment everything was set up as I had requested and then time was spent explaining everything I needed answered about my new Lenovo laotop. They set up my Google accounts, email, Microsoft Office etc...I went home ready to use my laptop with no problem at all. Well worth the cost! Love the Geek Squad!

The Geek Squad is great! They set up my new laptop in only 2 days and when I picked it up, they explained everything to me about what that they did. They are so knowledgeable, efficient and friendly!

I had this service done when I purchased my new laptop. It saved me time and made my computer user ready immediately

This process was so easy and I felt like the team really cared about taking care of my specifics questions and needs. I will always use their support! And they are fast and efficient!

The agents were wonderful. They made an attempt to fix my old computer but too many pins were bent so they helped me pick a computer that best suited my needs. They also transferred all the files from my old hard drive and set me up with new and updated software. Could not have asked for better service.

I think the person that showed me what they were going to do to set up my computer made it easer so that I could process it in terms that were understandable.

very knowledgeable & helpful. So friendly, made me feel comfortable leaving my device with him. fast , i walked around store and he was done. Will recommend .

The Geek Squad transferred data from old computer and loaded it to new computer and portable backup. They also fixed old computer's issues! The Agents were all professional and knowledgeable! Especially the last Agent that handed over the finished product. Not only did he explain everything I needed but also gave me some helpful hints for things I needed to do! Very impressed!

The Geek Squad agent did an outstanding job installing Webroot on my computer. She had it installed in a few minutes. I’m well pleased with the Geek Squad. Thanks.

“Geek Squad “ purchase was included in an earlier purchase this year and we have used their services very successfully!!! Everyone we worked with over several “visits” have been professional, knowledgeable, and have bent over backwards to resolve issues. We will continue to enroll in the program and continue to keep using them and shopping at Best Buy!!!

I originally only used the Geek Squad, when I purchased a new laptop, which I have in the past and present to set it up for me. Overall I am satisfied with the service. Liz from the Pearland location was friendly, patience with all my questions and professional. Thank you, Liz !

Geek Squad set up our new laptop for us. They even transferred our old laptop and old PC so all our photos and documents are now in one place. They showed us how to use the new laptop and we love it!