Customer Ratings & Reviews

The Geek Squad guys are the BEST! They know what they are doing and know just what you need. I will always use them in the future for whatever my needs are!! THANK YOU GEEK SQUAD!

Kris was very courteous, focused & knowledgeable. She did an excellent job installing & setting up my computer. Kris made me feel like a valued client and thanks to her I decided to purchase Geek Squad Tech membership again. I had it for years before & was very pleased but Over a year ago (the last year I had a very disgusting experience with Best Buy GS failure to perform under the specified terms of the GS contract. & quit shopping Best Buy & thot to file Deceptive Trade Practices lawsuit & am confident I could win my case! But decided to cut my losses & move on! BBuy's Corporate should have refunded at least half if the $200 membership! & i still feel should do so at this late dste. RemoteService was nonexistent! Corporate Mgmt a total screwup in everyway possible! by Best Buy/GS ... The in store staff of sales & technicians are always outstanding in their performance! The problems I experienced lies totallt with your corporate management i.e. "rain falls down" not up. Well thanks to the wonderful sales personnel and Kris the technician I bought a new computer & membership in Geeksquad and was and very pkeased with the service provided by Kris and one other sales member (who actually sold me my computer & worked thru resolving avhuge issue with my account ... so sorry I can't recall his name but if you care to chk my sales receipt I am sure you can identify that outstanding youngman. he was very knowlefgeable in everyway and so coyrteoys & helpful.

Meg at the Tupelo MS store did an excellent job setting up my new iPad. I am an older lady switching from a Samsung tablet to an iPad. Meg was very patient and kind and answered all my many questions and carefully explained everything I needed to know. I would ask for her to assist me again!

Outstanding service! Technician diagnosed the problem and promptly completed a repair. Completely satisfied with the service. Technician was very knowledgeable and completely explained the repair procedure to me. After completing the necessary repair, technician evaluated the operating system of my laptop and made corrections as required. OUTSTANDING SERVICE!!!

They took my old computer and synced it to my new computer, wonderful! This was done very quickly! They keeped me in the loop. Then they walked me through the new computer on how to use it and what was installed.

My Geek Squad experience was just what I needed as I am someone who doesn't know how to do any of the technical stuff on a computer. When I arrived for my appointment everything was set up as I had requested and then time was spent explaining everything I needed answered about my new Lenovo laotop. They set up my Google accounts, email, Microsoft Office etc...I went home ready to use my laptop with no problem at all. Well worth the cost! Love the Geek Squad!

The technician set up my computer, she was very knowledgeable.

Completed work, timely & perfectly. Got rid of all the junk that comes with a new computer. Made the computer setup process stress free!

The Geek Squad is great! They set up my new laptop in only 2 days and when I picked it up, they explained everything to me about what that they did. They are so knowledgeable, efficient and friendly!

File transfer and laptop set-up far exceeded my expectations.

This process was so easy and I felt like the team really cared about taking care of my specifics questions and needs. I will always use their support! And they are fast and efficient!

The Geek Squad transferred data from old computer and loaded it to new computer and portable backup. They also fixed old computer's issues! The Agents were all professional and knowledgeable! Especially the last Agent that handed over the finished product. Not only did he explain everything I needed but also gave me some helpful hints for things I needed to do! Very impressed!

The agent took the virus out of my phone. Now it works great!

Service was great! They explained everything and answered all my questions. The computer was even done earlier than promised. Would return again for future needs.

They fix my pc. My pc works great! I am glad purchased my Mac pc!

In every state I've needed Geek Squad support, I've never been disappointed. I purposely said NEVER because Best Buy service is actually the Best.

“Geek Squad “ purchase was included in an earlier purchase this year and we have used their services very successfully!!! Everyone we worked with over several “visits” have been professional, knowledgeable, and have bent over backwards to resolve issues. We will continue to enroll in the program and continue to keep using them and shopping at Best Buy!!!

The service provider was exceptional and deligent in helping set up the new laptop I bought for my kid. His transparency and walk through was the game winner for me.

Alpha’s service was exemplary. I will go back to this store because of his caring attitude and personalized approach to service.

The Geek Squad did a phenomenal job in the setup of my laptop. They also completed the process a lot faster than they expected.