Customer Ratings & Reviews

I needed help to set up my computer and a person helped me very knowledgeable about how to set it up and everything. I gave him a five star out of five stars.

“Geek Squad “ purchase was included in an earlier purchase this year and we have used their services very successfully!!! Everyone we worked with over several “visits” have been professional, knowledgeable, and have bent over backwards to resolve issues. We will continue to enroll in the program and continue to keep using them and shopping at Best Buy!!!

Only drawback was not knowing needed to leave laptop and come back for it. Thought the appointment was to do all that when it was only to drop off laptop for setup and had to come back. Could have been communicated differently but was not the fault of those I dealt with at the store.

The agent helped me with problems I was having setting up my computer. Extremely professional and friendly.

Easy to work with. Saved all my data. My laptop is faster.

The agent came with all the needed products to install my tvs. They were professional and respectful. Jeff was absolutely amazing. I wouldn't want anyone else.

Everyone - really, every one of them - is much smarter than me, and they were great. The only wish I had was that there could have been one dedicated guy that I could work with during all this since every time I spoke to a different person I had to explain everything all over again. But all of them were pleasant, knowledgeable and very helpful.

The agent was very helpful and courteous. Also very patient with a "senior". I learned so much from Krew. I wanted to adopt him.

Set up notebook with ease and efficiency Tech was phenomenal

OMG he was great and very helpful. Once I told him I was legally blind he made sure he set it up the way I needed it. He even show me stuff I didn't know. Thanks You

My Geek squad rep was very helpful in assisting me setting up my new Tablet.

Very helpful, and knowledgeable. For someone who is not as computer savvy.

some agents were better. had to take the laptop twice due to agent who created an email account incorrectly

This gentleman did an excellent job on going through my wife's computer. Getting it all up to date seems to be working fine since he did it in service and very knowledgeable and very polite to my wife. Thank you

Tech Whiz in No Time: Best Buy's Expert Setup I was a bit overwhelmed by my new computer, but Best Buy's tech experts turned it into a breeze. They set it up, transferred my data, and even showed me the ropes. Now I'm a tech whiz!

The Geek Squad took my almost dead computer and transferred all photos and files to my new one. They saved me LOTS of hours of frustration. It was really worth having the Geek Squad set up my new computer. They were quick and helpful.

Dedicated appointment time with one-on-one team members! Gave answers to my questions, tips and recommendations. Knowledgeable team!

Great price for peace of mind. Mentor Ohio Geek Squad is awesome. They all have a lot of knowledge and will do whatever they can to help. I purchased this with my laptop and they cover up to 3 computers no matter what the brand or household. I have been in twice for help and if there's a way to help with your issue they'll find it. Nice Staff.

the Geek squad was very helpful in explaining how my new pc worked

Sarah,at the Geek Squad desk went over and above. My laptop actually broke at the hinge. Not able to be repaired, recommended a replacement, transferred data and set up my new laptop within a couple of hours. She over delivered on the service, and I love the laptop they recommended. Excellent experience at Best Buy!