Customer Ratings & Reviews

Great costumer services. The kid that did the setup on my computer was awesome. He knew exactly what he was doing and was so fast with it. Excellent services.

The Geek Squad did a wonderful job setting up my new computer in the store. They set up software on my computer, did a complete data transfer, and even sat with me once my new computer was ready to show me where everything is located and how certain parts of the device operate and function. I couldn't be happier with how the geek squad set up my new computer.

Very disappointed in the information I received from the Galleria store. I purchased and paid for the computer at the Galleria Store but they didn't have it in stock so I had to travel to the Niagara Falls Blvd. store. I was then told that I couldn't wait for the Word software to be uploaded, I had to travel back to the Niagara Falls at another date. Lots of unnecessary travel required when she should have just told me that to begin with (about the delay in uploading the software) and had the computer sent over to the Galleria store and had the software installed there. I think the salesgirl was just trying to get credit for the sale at the expense and inconvenience of the customer!

I recently purchased a Lenovo laptop from Best Buy to replace our old HP. I figured I'd use the Geek Squad's PC Setup service to: Strip out all the bloatware that normally comes with boxed purchases; do all the driver and s/w updates; install Chrome; and install my newly purchased version of MS Office. (Ok, so I'm lazy.) I just wanted to bring it home, power it up, and have it run the way I wanted! I had never used the Geek Squad service for PC set up, but figured for $40 it was worth a try. I told them what I wanted and they mostly delivered. There are two reasons I gave 4 stars (instead of 5): First, I had to go back into the store the next day to log on to my Microsoft account so they could take the laptop out of the safe mode and activate MS Office. They called me the evening they started working on it and told me they needed my password, but I told them I wasn't giving it to them over the phone. A mild inconvenience, but nevertheless it was an inconvenience. Second, they installed Chrome as I requested, but did not install the Defender extension. I realized this after I got home and booted up the laptop. Again, not a big deal because it's a one minute fix. But I think they should've just done it (and informed me), since Defender is the only antivirus s/w on the laptop. Over all I think they did a good job and I would recommend this service.

Set up was fast. It really saved me time by having someone else do it

Review of Best Buy/Geek Squad/TotalTech assistance Nov/Dec 2022 NOT INTENDED FOR WEBPOSTING SUMMARY: The people were great; the process and coordination was perplexing. We’d give each tech involved a ‘5’ rating. We’d give the technician process and coordination purchased by us a rating of 2½. Although there is an opportunity to review three different BB/TT/GS tasks purchased, we were only aware of one officially receipted task until receiving this solicitation for review of all three. First, our thoughts of the personnel involved in the technical assistance with our purchase of the new computer and related. Gino was the tech that came to our location. Bobby Stromer was the tech that did the aftermarket installation of the RAM and memory and was very helpful in explaining. James Clements and Gabriel Wolfe helped to coordinate the check-in. All these techs (and others that we may not have names for) were commendably courteous, caring, and competent and we would be delighted to have their assistance again any time we may need it. Here was our experience with the difficulties involved. It appears to us that the difficulties center on the processes and coordination involved. It was represented to us that the newly purchased computer would have the newly-purchased aftermarket RAM and memory installed at the BB location, and together with the optical drive, would be brought to our location by the visiting tech at the time and date appointed. (We had already retrieved the newly-purchased monitor earlier from BB when it arrived.) When the tech arrived at our location, he was confused by that explanation and said that it was necessary for us to retrieve the hardware from the store. We were disappointed by this unexpected and inconvenient change but agreed to do so. The tech left our location with the understanding we’d keep him apprised of our expected return with the hardware so as to return to do the tasks needed. On arriving at the BB location, we contacted the CS function at BB and retrieved our new purchases. It was at this point that we realized that no work had been done on the computer; no RAM or memory upgrades had been made. This was yet another disappointment and time inconvenience. Fortunately, the GS techs made a team effort to get the work done quickly. Previously, I had asked specifically and understood that it was agreed that a ‘before and after’ documented standard performance test be done on the computer to assess the improvement achieved by the upgrades. This was not done. Tho having spent good money on the upgrade, I only have a vague idea of the difference as verbally explained by the tech. The computer is certainly quick and appears entirely capable. After the wait for the technical tasks to be completed, we advised (by text message) the visiting tech that we’d be soon returning to our location and available for his return. He was prompt to return and quickly completed some of the tasks we needed to get the printer drivers loaded and get the basic functions proven and running. Many of the concerns we had about transitioning to Win11 (from 10) were not able to be addressed in the time he had been allotted for our visit. We still only have a vague understanding of the relationship between BB and TT and GS. Perhaps this is an opportunity for BB to do better in it’s marketing of this service that was so important to us and – we thought – integral to what we intended: purchasing a new computer with aftermarket RAM and memory to be installed, new monitor, new optical drive, TotalTech membership, extended warranty, extended subscription of MS 365 software, all to be brought to our location together with assistance to transition from our legacy PC to the new equipment. We had hoped and understood that this would be seamless and that sufficient tech time would be allocated to achieve this. Alas, much of this was not done. We do not know where the system and coordination failures occurred. Some of the experience was very disappointing while our combined efforts with those of the techs we interacted with eventually kept results acceptable but it seems the results needn’t have been compromised in any way if the process had been clearly explained, expectations set, and/or the represented process had been accomplished.

all i had to do was open the computer and everything was ready to go. i'm not very computer literate. they made it easy.

Outstanding service! Technician diagnosed the problem and promptly completed a repair. Completely satisfied with the service. Technician was very knowledgeable and completely explained the repair procedure to me. After completing the necessary repair, technician evaluated the operating system of my laptop and made corrections as required. OUTSTANDING SERVICE!!!

EXCEPTIONSL CUSTOMER SERVICE! Excellent and efficient use of time. Seamless and easy to work with. Kind and professional geek squad employee.

They really were fast in setting it up. I know nothing about setting one up.

Set up my all in one computer and had it ready to have data transferred quickly.

We had 2 separate visits to the store. 1st was purchasing the Fitbit Charge 6 watches for myself and my wife. The 'man on the floor', did a hunt in the back area for the second watch (one was on the bottom shelf); had a brief chat with him, did not get his name - very pleasant, and eager to help. 2nd was returning to the store days later, as trying to sync up at home was going nowhere. We were able to get help from the Geek Squad people, which went slooowly. We ended later at our cellphone provider to finish the process. All the store people we dealt with both sessions were as helpful as possible, and kept both serious moments and some light-heartedness dealing with our frustrations. Kudos to your staffing, overall. [separate note here: This is the THIRD time have written comments. all positive, but not identical. Please let me know if something is still wrong from your point of view.

I bought a Mac air lap top at Best Buy and purchased the total tech support also. The Geek Squad staff were very helpful and knowledgeable assisting me with the transition from I pad to Lap Top. They helped me with backup and saving/transferring data, and then gave me a tutorial on operating my Mac Air. I have learned a lot on my own since then but I have another tutorial scheduled to answer the questions that have come up while using the new device. From the sales staff to the Geek Squad my experience has been good.

Set my computer up quick and answer all my questions .

LOVE the Geek Squad setting up my laptop. They worked quickly and had it ready before the estimated time. They were so friendly and helpful. The KNOW what they are doing.

Technicians installed Microsoft, Norton and set up efficiently.

Micheal was excellent- Not happy with Lenevo's software, shutting down my computer, but Michael and the Squad made a frustrating situation much better. Though it seemed an unnecessary expense, again based on the computer's / word - software, I got all my information and work back. As a writier, that was and is INVALUABLE!! Thank you Michael and Geek Squad!!

I doubt I would even be able to do half the things I do on the laptop without the introduction and tutorial I got from the Geek Squad's Steve. He was terrific: patient, knowledgeable, and logical -- a very good teacher.

Service was great! They explained everything and answered all my questions. The computer was even done earlier than promised. Would return again for future needs.

The fellow who waited on me was very patient with all the questions I asked. He listened to what I had to tell him. He assured me I did a good job starting the set up of my new iPad but I panicked when I thought there was a glitch hence calling Geek Squad for help. He was knowledgeable and helpful.