Customer Ratings & Reviews

The Geek Squad set up my newly purchased laptop with all he apps I needed and accomplished this in just a couple of days after I dropped it off at the store. Needed to purchase a new computer to include Windows 11. No problems. Everything is working perfectly.

I bought a Mac air lap top at Best Buy and purchased the total tech support also. The Geek Squad staff were very helpful and knowledgeable assisting me with the transition from I pad to Lap Top. They helped me with backup and saving/transferring data, and then gave me a tutorial on operating my Mac Air. I have learned a lot on my own since then but I have another tutorial scheduled to answer the questions that have come up while using the new device. From the sales staff to the Geek Squad my experience has been good.

The Agent unlocked my tablet and reset it at my request. He then advised and assisted me in taking precautions to make sure I do not get locked out again.

I enjoyed working with the in-store Geek Squad. She was very knowledgeable and patient with me. She walked me through each step to resolve my issue and seemed very happy to me.

I had some issues getting my email set up on my new laptop. I requested assistance from the Best Buy Geek Squad. Forums Rosales at the Westminster Colorado store addressed the problem and corrected whatever I had messed up very quickly. I highly recommend both Dirima and the Geek Squad.

Wonderful customer service, very thorough & accomplished difficult task!! Great setup not very long wait at all very accommodating geek squad!

This service was invaluable for me to get going with my new desktop computer. Couldn’t have done it without this service.

LOVE the Geek Squad setting up my laptop. They worked quickly and had it ready before the estimated time. They were so friendly and helpful. The KNOW what they are doing.

They fixed my computer in a timely manner. They were very helpful and am pleased with the results.

I originally only used the Geek Squad, when I purchased a new laptop, which I have in the past and present to set it up for me. Overall I am satisfied with the service. Liz from the Pearland location was friendly, patience with all my questions and professional. Thank you, Liz !

all i had to do was open the computer and everything was ready to go. i'm not very computer literate. they made it easy.

was finished on time and so far no problems have been found.

Stuart Minskoff was amazing. A couple of thousand miles from home and my laptop would not respond to any input. In a panic, i stopped at the nearest best buy for help. In a bit over an hour or so, I was on my way with my laptop fully functioning. Extremely satisfied with my Geek Squad experience!

Very disappointed in the information I received from the Galleria store. I purchased and paid for the computer at the Galleria Store but they didn't have it in stock so I had to travel to the Niagara Falls Blvd. store. I was then told that I couldn't wait for the Word software to be uploaded, I had to travel back to the Niagara Falls at another date. Lots of unnecessary travel required when she should have just told me that to begin with (about the delay in uploading the software) and had the computer sent over to the Galleria store and had the software installed there. I think the salesgirl was just trying to get credit for the sale at the expense and inconvenience of the customer!

Found geek squad very knowledgeable and helpful. Right on time.

a special thank you for getting my computer in order. it truly meant a lot to me.

I doubt I would even be able to do half the things I do on the laptop without the introduction and tutorial I got from the Geek Squad's Steve. He was terrific: patient, knowledgeable, and logical -- a very good teacher.

Everything I requested was completed timely and with excellent customer service. Everything from my old computer was transferred to the new computer. The Geek Squad set up Zoom, and my search engine as Firefox, which I requested. I was very satisfied

I needed help to set up my computer and a person helped me very knowledgeable about how to set it up and everything. I gave him a five star out of five stars.

We had 2 separate visits to the store. 1st was purchasing the Fitbit Charge 6 watches for myself and my wife. The 'man on the floor', did a hunt in the back area for the second watch (one was on the bottom shelf); had a brief chat with him, did not get his name - very pleasant, and eager to help. 2nd was returning to the store days later, as trying to sync up at home was going nowhere. We were able to get help from the Geek Squad people, which went slooowly. We ended later at our cellphone provider to finish the process. All the store people we dealt with both sessions were as helpful as possible, and kept both serious moments and some light-heartedness dealing with our frustrations. Kudos to your staffing, overall. [separate note here: This is the THIRD time have written comments. all positive, but not identical. Please let me know if something is still wrong from your point of view.