
Defend your home from intruders with this SimpliSafe security system. Its wireless design provides reliable, multilayer protection and avoids interruptions from cut phone lines and power outages, and it connects to an app for remote operation. This SimpliSafe security system is easy to install and customizable to homes of any size for flexible use.
A: Hi! The Monitoring Service is required for the system to communicate outside of your home. Without Monitoring Service, the system will be able to trigger local siren alarms, only.
A: The two systems are completely incompatible, Nothing on the old works on the new, nothing on the new works with the old. (I saw in a forum that the camera MAY work with both. Check before buying.) Best Buy is currently selling both the old and the new systems. I believe the old are SS2 (second generation) and the new are SS3. In addition you can tell the two apart because all the new components are smaller than their earlier counterparts. If you care which you get, check carefully before you buy. I think it is unconscionable for Best Buy to sell both systems side-by-side without a very clear indication that one is the newer model, incompatible with the old. (If the difference is indicated in the descriptions, I missed it.) The fact that they are different systems should be clearly stated and obvious to the consumer.
Q: Do you have to have the contract to use it and to get notifications on your cellphone?
A: You do need to have Monitoring Service active in order for the system to communicate outside of the home - including for Smart Alerts. But to be clear, we do not have contracts. So you are able to subscribe and cancel service at any time.
A: Our Standard Monitoring Plan includes 24/7 dispatch and cellular backup for only $14.99 per month. The Interactive Monitoring Plan is our all-inclusive service that adds Online Command through the web and smartphone app, Smart Alerts to your phone or email, and cloud-based recordings for any SimpliCams in your system for only $24.99 per month.
A: you can add as many as you want
Q: Does BEST BUY offer the 60 day like the company or would we have to buy direct to get that option?
A: Hi! The 60 Day Money Back Guarantee is available only with direct purchases from SimpliSafe. BestBuy has their own returns policy.
Q: Do you need Internet service
A: No, you do not need internet service. Alerts are sent to dispatch via a cell phone signal. The base station that came with my startup kit apparently had a T Mobile sims card in it and the signal would disconnect intermittenly. Simplisafe sent me a new base station with Verizon service and all is good. FYI, if you put the base station on a stone surface such as granite or marble, or other solid surface material such as Corian, the signal will also lose connectivity. Solved that by putting something under the base so it is not in direct contact with the solid surface. I had mine on my Corian counter and put a cork coaster under it and now I have a strong consistent signal with the dispatch center. Wood surfaces are ideal.
Q: I have a large golden retriever. How do I prevent him setting off motion detector?
A: It instructs you to place the sensor at 4ft from the ground if you have larger pets.