I purchased this unit at the end of last year and was impressed with the prompt delivery. Unfortunately, the experience has been downhill from the day it was delivered.
The unit IS sturdy/durable but it doesn't do what it is SUPPOSED to do (i.e., clean dishes#. The first unit that was delivered left a milky white residue on whatever I placed in it. I thought that it might not be good for plastic/silicone items, but the same film appeared on stainless steel pots, porcelain china and my glassware. I contacted the manufacturer directly and asked if maybe I was doing something wrong. They insisted that it was the soap I was using. After several additional attempts with different soaps, the problem persisted. At that point, the manufacturer suggested that it might be the water quality of the town where I live. We excluded THAT as a possibility because the dishes that I ended up HAND washing did not have the film on them. Eventually, after I can't recall how many email back and forth, the manufacturer sent a replacement unit which I was especially grateful for and THOUGHT demonstrated good faith on its part.
I came to the conclusion, on my own, that it was best not to use ANY soap and to rely on the supplementary rinse product that gets used in the final cycles to make my dishes shine. While this approach DID work better than when I used soap, the glassware is STILL foggy/residue laden. The residue is NOT food as I make it a habit of washing my dishes BEFORE placing them in the dishwasher #relying on the machine simply to sterilize them#.
Six months after the second unit was delivered, the buttons on the outside #power/cycle selection# began to malfunction/become temperamental. By this point, I became frustrated every time I tried to run a load of dishes because it became more of a chore trying to get the machine to turn on. I tried the "unplug overnight" approach and that worked for a few months but now...the machine has become possessed. It starts randomly beeping on its own if I leave the plug in the electric plug in the wall. The lights appearing next to the buttons on the front of the machine blink on and off and if I am LUCKY enough to get the machine to start...the cycle lasts a grand total of 5-10 minutes before it either shuts off on its own #leaving water in the base) or the incessant beeping becomes so annoying that I just shut it off.