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Add-On TV Haul-Away (56" and Larger)
Add-On TV Haul-Away (56" and Larger)
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Product NameAdd-On TV Haul-Away (56" and Larger)BrandGeek Squad®
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UPC400053145015
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Page Showing 1-8 of 16 questions
- A: AnswerBe braced for surprises! From my experience they will tell you they will but when they get there it will be one guy and no they will not haul away anything. My experience was: They communicated one thing and then providing much less service, from my experience I will say is quite normal. Calling this TotalCare is highly dishonest! I specifically told them I had a bad back, I wanted delivery, mounting which included moving existing TV to another room, and a haul away of the removed TV, that I was in no shape to be doing any of it! I had this clear discussion when I bought the TV, and also had the same discussions when I called to confirm they fully aware of all of this and would for sure do the haul away. I was always told they would take care of it all, TotalCare is total care! I got TV delivered by one (1) person, so I had to help him move the 70" TV to another room and then hang the 77" TV. The 65" projection TV we had already had furniture company move it out to the carport to make the Best Buy pickup optimally easier. Obviously one (1) guy in a van could not handle the haul away, and he advised that would be another group, they would be calling me to schedule. They never called so I called Best Buy, after ~ 20 minutes on the phone, they intentionally disconnected me. Today I check on the Best Buy web site and find they have marked the haul away as being completed. Highly disappointed in the performance of Best Buy, and that surprised me. But from reading some I see they are apparently often dishonest around what TotalCare actually is. If they had been honest with me, I probably would have made my purchase from someone else, I certainly would not have made my purchase without having this worked out. They should be MORE HONEST! On a positive, the one (1) single guy that was sent out, he did a great job, but he needed a helper and a truck to do the haul away.
Answered by ransmith
- A: AnswerGood Luck with this. My experience is that with Best Buy TotalCare communicating one thing and then providing much less service, from my experience I will say is quite normal. Calling this TotalCare is highly dishonest! I specifically told them I had a bad back, I wanted delivery, mounting which included moving existing TV to another room, and a haul away of the removed TV, that I was in no shape to be doing any of it! I had this clear discussion when I bought the TV, and also had the same discussions when I called to confirm they fully aware of all of this and would for sure do the haul away. I was always told they would take care of it all, TotalCare is total care! I got TV delivered by one (1) person, so I had to help him move the 70" TV to another room and then hang the 77" TV. The 65" projection TV we had already had furniture company move it out to the carport to make the Best Buy pickup optimally easier. Obviously one (1) guy in a van could not handle the haul away, and he advised that would be another group, they would be calling me to schedule. They never called so I called Best Buy, after ~ 20 minutes on the phone, they intentionally disconnected me. Today I check on the Best Buy web site and find they have marked the haul away as being completed. Highly disappointed in the performance of Best Buy, and that surprised me. But from reading some I see they are apparently often dishonest around what TotalCare actually is. If they had been honest with me, I probably would have made my purchase from someone else, I certainly would not have made my purchase without having this worked out. They should be MORE HONEST! On a positive, the one (1) single guy that was sent out, he did a great job, but he needed a helper and a truck to do the haul away.
Answered by ransmith
Q: QuestionI have a 50 inch. Will they take that?(2 answers)
A: AnswerYes they took my 65 inch TV no problem!Answered by Barberr
Q: QuestionHow do I redeem my haul away purchase? Will On-Trac haul it away?(1 answer)
A: AnswerThanks for your question, Sherri. You should have received an appointment for the haul away. We can certainly help look into it for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.Answered by GeekSquadSupport
Q: QuestionWill you take a 75" rear projection tv we inheritted a new flat screen(5 answers)
A: AnswerSorry! Best Buy will only haul a unit away if you purchase a new Best Buy product to replace it. For you, it will like involve contacting your local government's recycling office. For me, my unit was not accepted. Instead, I had to contact an Electronic Recycler. Eventually, I had to haul the unit myself to the Electronic Recycler AND pay for them to take it off my hands. It's against the law in my neighborhood to place electronics in the trash. :(Answered by MoreOfTheSame
Q: QuestionCan I add on the haul away service when my new TV is delivered?(1 answer)
A: AnswerYes..I did when I purchased the tv.Answered by GlenH
Q: QuestionCan i drop off my 55 inch tv to be recycled? Is there a fee?(0 answers)
Asked by Murdock
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Review Summary
Rating 4.6 out of 5 stars with 596 reviews
4.6596 reviews
Rating by feature
- 4.7Service
Rating 4.7 out of 5 stars
- 4.7Professionalism
Rating 4.7 out of 5 stars
- 4.7Expertise
Rating 4.7 out of 5 stars
90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Add-On TV Haul-Away (56" and Larger)
SKU:5314501
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