Apple - Pre-Owned iPhone 7 256GB (Unlocked) - Jet Black

Ordered unlock iPhone 7 for my parent. Cheaper to buy a refurbished phone than a brand new one. Found this phone on Best Buy website. A little pricey but considering how much memory it has, it is a decent buy. Once you place the order, I think you cannot change your order once it’s processing. Think customer service said within 30 minutes I believe it was. On Best Buy website when you search warranty they say a year but actually that is not true. Calling customer service they said it is located on the product page. Some are 30 days or 90 days... it will show on the information product page. Waited for the iPhone to arrive and it said it was delivering by a certain date, it was actually delayed. Somewhat worrisome since you can only track it. The item does not require a signature which is also nerve wrecking because you don’t want someone stealing your item. I was expecting a box to arrive. The item arrived in a plastic bubble wrap bag. Wish they had better packaging. Especially for a phone. Opened it up and the box inside was crushed some. There were some cards inside. The warranty is not by Best Buy. It is by another company called CCR. Information on the card was included. There is a generic charger that came with the phone. And the phone was in a thin box with a plastic piece holding the phone. No real padding basically in shipping but the bubble wrap bag. The phone comes not charged at all. It had a bunch of scratches on the back. The front glass looked okay. The bottom port area was scratched up pretty bad as seen in the picture included. Took a while to charge with the charger that was included. Set up was just like any other iPhone. Had to check the settings to double check if it is correct phone since there is no original packing with this phone at all. Best Buy said if there’s an issue with it, you can bring it back to the store and they would waive the restocking fee but if you had just changed your mind about the product, there is a restocking fee. So far the phone seems to be working okay. Hope it lasts many years. Recommend the product.

A couple of things to keep in mind with a refurbished phone: It may not be totally wiped - one came with info on the past owner and carrier in the Settings. I did a restore and fresh install of iOS to get rid of all leftover data, though I was surprised that wasn't done as part of the refurb. The phone also arrived with an unrefurbished battery - it had 81% maximum capacity, when for a refurb I'd assume they'd replace the battery with a new one. I was hoping to get a new battery or perhaps some money taken off the cost since the battery was well used. Instead, the offer made to me was to come in and replace the phone, and since it was refurbished I'd have to come into the store I bought it from, which is so far from where I live a friend picked it up for me and brought it the next time we met. I'd already set the phone up and need it for work, so taking the time to set up a replacement from scratch after a long RT to the store did not appeal. The other offer they made was I could bring it into the store and pay $50 for a new battery install - again not interesting to me bc I can get a battery replaced near me for the same cost. Customer service fail as far as I'm concerned. I'd be interested to know what their refurbishing process entails, given the phone arrived with a well used battery and settings from the past owner. The phone itself seems to be in good shape and operational, so besides the cost it will take me to replace the battery earlier than I'd expect, it is performing well. The cost was not the cheapest I'd seen for a refurbished model of the same grade, and I decided to buy from Best Buy because I assumed they'd do a great job testing, refurbishing, and standing by their work. I'm not sure I'd do it again.

Completely satisfied. Phone works perfectly. Price was the best;