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Best Buy Totaltech™ is now
My Best Buy Total™.

We’re excited to announce My Best Buy Total™. To give you a better idea of what’s changing, here’s a comparison between My Best Buy Total™ and Best Buy Totaltech™.

totaltech Totaltech benefits.
$199.99/year 		Best Buy. Total Tech Support My Best Buy Total™ benefits.
$179.99/year*
Expert support and guidance.
24/7/365 Geek Squad® tech support on all your tech, no matter where you bought it. No change.
Free delivery and standard installation with hardware purchases at Best Buy." See Disclosure" Not included.
20% off labor for repairs and advanced services, and 10% off labor for custom installations. 20% off labor for repairs." See Disclosure"
Free standard installation services with the purchase of many new products. Not included.
Device protection.
Up to two years of product protection on most new Best Buy purchases while you’re a member." See Disclosure" No change.
Up to two years of AppleCare+ on most new Apple purchases while you’re a member." See Disclosure 3" No change.
VIP service.
VIP access to phone and chat teams for help with orders, appointments and more. No change.
Exclusive member prices on thousands of items every day. No change.
Exclusive access to sales, events and highly anticipated products. No change.
Faster, easier shopping.
Free 2-day shipping with no minimum purchase." See Disclosure" No change.
Extended 60-day return and exchange window on most products." See Disclosure" No change.
Free haul-away with most TV and major appliance replacements." See Disclosure" Not included.

Frequently asked questions.

Why did Best Buy make this change?

When it comes to technology, we know that different customers value very different things. Our new membership tiers — My Best Buy™, My Best Buy Plus™ and My Best Buy Total™ — give customers the freedom to choose a membership that fits their needs, depending on their technology, budget and lifestyle.

How will this affect me as a Best Buy Totaltech™ member?

On June 27, 2023, Best Buy Totaltech™ became My Best Buy Total™. The included member benefits changed on June 27, 2023; however, former Best Buy Totaltech members will continue to receive the previous membership benefits until their renewal date that occurs after July 26, 2023. After the renewal, the previously included member benefits will change to the new set of included member benefits. If you haven't already, you will receive an email in the near future with more details about the updated membership benefits.

Do I need to do anything to transfer my Best Buy Totaltech™ membership to My Best Buy Total™?

No. You should have received an email the week of June 27 with more details about new membership options. On June 27, your Best Buy Totaltech™ membership became a My Best Buy Total™ membership, with all your Totaltech benefits remaining until your membership renewal.

Have questions about My Best Buy Memberships™? Get answers.

Call us at
1-888-237-8289.
Chat Now Chat hours are from 7 a.m. to 11 p.m. CT.
Frequently asked questions.

Disclosures.

My Best Buy Total ($179.99/year): 

*A My Best Buy Total™ membership is subject to complete Terms and Conditions. A My Best Buy™ account is required, subject to the My Best Buy™ Program Terms. This membership renews automatically each year and your chosen card will be charged $179.99, or the then-current price, plus tax, on your yearly renewal date unless you cancel before then by calling 1-888-BEST BUY (1-888-237-8289) or by managing subscriptions on your BestBuy.com account. Cancel anytime.

20% off repairs:

*Discount applies to labor only. Fees for necessary parts, accessories or permits will be charged.

Protection Plans, including AppleCare+:

*Up to two years of product protection, including AppleCare+, on most new Best Buy purchases while you're a member. Product protection only applies to purchases at Best Buy®. Terms and conditions apply. The complete Terms and Conditions for Best Buy Protection and AppleCare+ can be found at BestBuy.com/ServicesTermsConditions under the “Protection” tab. Canceling your membership will cancel any remaining months of protection plan(s). Best Buy Product Protection, Inc. is the Obligor and Administrator of the Coverage under Best Buy Protection Plans. The company obligated under AppleCare+ in the United States is AppleCare Service Company, Inc., an Arizona corporation and wholly owned subsidiary of Apple Inc., doing business in Texas as Apple CSC Inc. Service fees apply to Coverage under AppleCare+ and Best Buy Protection. Claim limits apply to Best Buy Protection.

Free 2-day shipping:

*2-day shipping not available in all areas. Select items limited to free standard shipping at the time of purchase. Limitations apply, including extra days for shipping due to limited inventory or constrained carrier capacity. Orders to P.O. Boxes may result in additional shipping time.

60-day returns on most products:

*60-day return and exchange period on “most products,” as indicated in our Returns and Exchanges Policy. All other terms and conditions of our Returns and Exchanges Policy apply, including, for example, the 14-day return period on activatable devices (select carriers may have a longer return period). See BestBuy.com/Returns for complete terms and conditions.

Free haul-away:

*Applies when a haul-away is part of a scheduled delivery and/or installation.
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