Read several reviews on ac1200 great reviews, I also realized it's built on the other side of the planet. The English instructions are very important to those of us that are not millennials, the instructions are ok but when it tells you to put this unit next to you main modem / Router it never says take a cat 5e cable and connect the two together.luckily I remembered something that I saw on YouTube while researching it so after watching a millennial hook them together . I tried, bam worked great. Next step take your new netgear to a point in the house where I still get a stronge signal and it will amplify the wireless signal further, now this is not a problem in my home, one level 1350 sq. Ft. I needed 3 xtra cat 5 plugs so again YouTube reviews said if you need xtra cat5e plugins this netgear ac1200 not only gives you 5 but boost your wireless needs along way, I started thinking my new 20'X30' barn I could send signals out there for my cnc wood working machine bonus!! So for some reason maybe I skip a part, which I've redone 6 times now wifi will disconnect 7 out of every 10 times I turn our cell phones or iPads, laptops etc. etc. now the devices plugged into the ports on back of the netgear ac1200... Apple TV , roku4 , DVR, tivo, all these devices have to be " digitally " reconnected evertime I want to watch tv. I have sent a help e-mail into netgear services , for them to call me.. I hate, Waiting on some who sells me something after they get their money it's zero customer service , or customer service out of Antarctica. Also along with this ac1200 I ordered 3 cat5e cables 3 ft long I got 2 of them and I couldn't get the third one to work on anything but I did start looking closer I noticed that the cord was 6 ft. Long , but that shouldn't have made a difference looking at the pack the last cable came in it was some special high class cat 6 blah , blah , Captain Kirk,special wire only , I'm just not up to speed on the jargon on today's tech. But I know as my grandpa Roebuck always told me,yes he was the grandson of the Roebuck of Sears Roebuck & Company est.1886.
Fool your customer once That's bad business , fool him twice you just lost a future patron. I think about that every time I buy anything that's going to have to have follow up customer care interaction. From having a house built , to buying a car or just a piece of computer paraphernalia..