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Questions & Answers

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Page Showing 1-20 of 60 questions
  • QuestionWhat are the dimensions of the product?

    • Answer The product is 3.543 inches high, 16.89 inches deep, and 10.53 inches wide.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the operating system used by the product?

    • Answer The operating system used by the Echo Show 15 is Fire OS.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the size of the woofer?

    • Answer The woofer size is 1 inch.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan you use the product to make video calls?

    • Answer This product allows you to enjoy natural video calls, and it even features 3.3x zoom and a wide field of view.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow far from the wall does this sit after mounting? Can you plug in behind it and hide the chord?

    Asked by RiverRat.

    • Answer Hi RiverRat! The Echo Show 15 attaches nearly directly to the wall when mounted with the included hardware, so it should be around 1.5" out from the wall. There is a channel to run the cord down behind it even when it's mounted flat. I hope that helps, have a great rest of your day!

      Answered by Amazon Devices Customer Support

  • QuestionCan this echo device be used with blink products?

    Asked by Blinker.

    • Answer "Hello Blinker,. Yes! The smart home dashboard displays compatible smart home devices in your home. You can use the Smart Home dashboard to see and control compatible smart home devices in your home from your Echo Show. Your dashboard shows: -Lights -Plugs -Switches -Cameras -Thermostats Your smart home devices must be connected to your Amazon account to display on the Smart Home dashboard. To add a device, say, ""Discover devices."" You can also add devices from the Alexa app. You can add compatible smart home devices to your Favorites. Use the Alexa app to add favorite devices. You can also add the Smart Home Favorites widget to your Widget Panel to see and control your favorite compatible smart home devices. To add the Smart Home Favorites widget to your home screen, go to the Widget Gallery. You can also say ""Add the Smart Home Favorites widget to Home."" I hope this information helps. Have a great day!"

      Answered by Amazon Devices Customer Support

  • QuestionWill it play certain artists or music

    Asked by shuggy.

    • Answer Hello Shuggy! Yes, the Echo Show 15 is fully equipped to play specific artists, songs, albums, and genres through Alexa! The large screen is also great for viewing album art and scrolling lyrics while listening! Alexa is compatible with many of the top music streaming services, and music can be controlled with your voice or via on-screen controls. Once set up you can say something like "Alexa, play Taylor Swift", or "Alexa, play Start Me Up by The Rolling Stones" and it will pull from your default music service. Please note that a premium subscription to a music streaming service like Amazon Music Unlimited, Spotify, Apple Music, etc; may be required to play some specific songs or albums. I hope this answers your question and I hope you have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionHi, Is the device ring doorbell compatible, or does it have the ring app?

    Asked by Nolalady.

    • Answer Yes, my ring doorbell seamlessly shows up on here. I can see who’s outside anytime.

      Answered by Kisha

  • QuestionCan the Show 15 interface and consolidate multiple people's personal calendars, like Google or Outlook calendar?

    Asked by wemead.

    • Answer Hello wem, Yes, the Show 15 can consolidate multiple peoples calendars from multiple different sources and programs. In order to do this, you can follow these steps: 1. Open the Alexa App on your phone 2. Go to the "Settings" Menu 3. Select "Calendar" 4. Choose your calendar provider, for example, Google, Outlook, Apple, etc.You will then be prompted to follow the onscreen instructions for logging in. 5. Repeat step 4 for each of the calendars you would like to consolidate in to the Show 15 Once you have logged in to all of your calendars, the Show 15 will bring them all together to display on the devices calendar page. I hope this helps!

      Answered by Amazon Devices Customer Support

  • QuestionIs there a magnet mount that allows it to be attached n the refrigerator?

    Asked by Scottr3126.

    • Answer Hi Scottr3126, While we don't currently manufacture a refrigerator mount for the Echo Show 15, there are other retailors and vendors on amazon.com that offer what you are looking for. I hope this answers your question!

      Answered by Amazon Devices Customer Support

  • QuestionHello, Does this have the ability to make multiple To-Do lists that kids can check off daily like with a Skylight Calendar?

    Asked by T.

    • Answer Hi T! Yes, you can create to-do lists for multiple people on your Echo Show 15 by using the Alexa app to create custom lists and then sharing them with family members, or using Alexa skills like the "Chore Chart" skill. I hope this answers your question!

      Answered by Amazon Devices Customer Support

  • QuestionDo you know what tv apps come with the newest version?

    Asked by Lucia.

    • Answer Hello Lucia and thank you for your question! The Amazon Echo Show 15 has Amazon FireTv preloaded to the device. All you need to do is log in to see your FireTV Home Screen with all your downloaded apps. As long as the Streaming App is available to download on the Amazon App Store, you can watch it on the Echo Show 15. Hope this helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionWhy don’t you ship to Puerto Rico or have the product available for in-store pickup?

    Asked by Idelisa.

    • Answer It shouldn’t be a problem, if you are interested in buying this item you can contact Best Buy at BestBuy.com or through the App. If not I’d be able to make the purchase for you and you would have to send me the money + the shipping fee and I can send it out to you no problem.

      Answered by AntonioS

  • QuestionDoes the echo show 15 or 21 support the zoom app for video conferencing?

    Asked by BIGman.

    • Answer Hi BIGman! Unfortunately the Echo Show 15 and 21 do not currently offer support for Zoom. I hope this answers your question and I hope you have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan you hook up speakers to it?

    Asked by NSCReno.

    • Answer Hello, NSCReno! Thanks for the question. Unlike some smaller or older Echo devices, the Echo Show 15 does not have a 3.5mm audio output jack. So, Bluetooth speakers are your best bet. -How to Connect via Bluetooth- You can pair a Bluetooth speaker or soundbar directly through the Echo Show's screen or the Alexa app: --On the device: Swipe down from the top of the screen and select Settings > Bluetooth. Put your speaker in pairing mode, and select it when it appears on the list. --Via Voice: Say, "Alexa, pair Bluetooth" to start the discovery process. --Default Speaker: To ensure audio always goes to that speaker, go to the Alexa app, select your Echo Show 15, and under Bluetooth Connections, set your speaker as the preferred device. I hope this helps!

      Answered by Amazon Devices Customer Support

  • QuestionCan this device call emergency number via my voice command?

    Asked by Nana.

    • Answer Hi Nana! By default, Alexa cannot dial 911 for you, but Amazon offers an Alexa Emergency Assist service that you might be interested in. I would suggest checking out the FAQ they offer on their website: https://www.amazon.com/b?ie=UTF8&node=119033314011 for more details. The service requires a little bit of up front setup to ensure that you can be properly assisted in an emergency situation. I hope that helps, have a great rest of your day!

      Answered by Amazon Devices Customer Support

  • QuestionDoes this come with a stand or will it need to be mounted?

    Asked by Elena.

    • Answer Thank you for your question, Elena! The Echo Show 15/21 do not come with a stand. They can be mounted. There are multiple types of stands available on Best Buy or Amazon.com. Be sure to type in the correct version of your device when searching for mounts. I hope this helps! Enjoy your day!

      Answered by Amazon Devices Customer Support

  • QuestionI Like music in the bathroom, previous bluetooth I owned was waterproof for moisture, is this safe in a bathroom from moisture?

    Asked by Hopeful.

    • Answer Hi Hopeful, The Echo Show 15 is not waterproof or moisture-rated, so it’s not designed to handle bathroom steam or humidity like a waterproof Bluetooth speaker would. If you want music in the bathroom, a water-resistant speaker is safer. Hope this helps!

      Answered by Amazon Devices Customer Support

  • Questioncan i upload photos and does it transition to different photos i uploaded as a display or wallpaper to the unit?

    Asked by edreams11.

    • Answer Yes you have to do it through your Alexa app

      Answered by SelenaP

  • QuestionDoes it have a picture slideshow

    Asked by BB.

    • Answer Yess, with Amazon photos you can add pictures.

      Answered by ZaquaviaZ