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Page Showing 1-20 of 64 questions
  • Questionwhat is the difference between plain kindle and paperwhite kindle?

    Asked by paperwhite.

    • Answer Hi Paperwhite! The Kindle and the Paperwhite have many differences! The Kindle has a 6" glare free display and 4 LEDs for the front light and only comes with 16GB of storage. The Paperwhite has a 6.8" glare free display so it is slightly bigger. The Paperwhite has 17 LEDs for front light- so it is much brighter and has adjustable warm light! It also comes with storage options of 8GB or 16GB. The resolution on both devices is 300ppi. Both devices have a one year limited warranty. Hope that helps!

      Answered by Amazon Devices Customer Support

  • QuestionHow do I get this model without Lock Screen ads?

    Asked by Lala.

    • Answer Hello Lala! At this time, Best Buy does not carry the device without ad support, however the ad support can be removed from the device for a one time fee from Amazon. It is the same as the $20 price difference of the device without ads. Thank you so much for your question and I hope you have a phenomenal day!

      Answered by Amazon Devices Customer Support

  • QuestionThe specs indicate that this device does not have bluetooth/wifi so how can I read on the go?

    Asked by Anonymous.

    • Answer Hi There! Thanks for your question. If you would like to read on the go, you can download your desired books when you have wifi connection and after they are downloaded, they will be available when not on wifi. The Kindle does have bluetooth connectivity and can be used with Alexa or your favorite headphones once enabled in settings! Hope that helps!

      Answered by Amazon Devices Customer Support

  • QuestionCan all the books and games from my earlier version of Amazon Kindle be transferred to a new Kindle reader?

    Asked by MH2askaquestion.

    • Answer Hi MH2askaquestion! Yes, you will have access to your complete Kindle library on your new device. Thanks for your question, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionHow do I get the ads off this kindle

    Asked by Sforaker.

    • Answer Hello Sforaker, To remove special offers from your Kindle, follow these steps: 1. Go to Manage Your Content and Devices. 2. Select Devices, and then select your device. 3. Under Special Offers, click Remove offers. A pop-up window then displays the price to remove special offers. Select End Offers and Pay the Fee to proceed. Have a great day!

      Answered by Amazon Devices Customer Support

  • Questionhow are books purchased? Is wifi needed?

    Asked by lizzie.

    • Answer You have to have an Amazon account to buy books, and yea internet is needed.

      Answered by DZee

  • QuestionWhat are the dimensions of this? I understand the diagonal dimension, but I'd like to know length and width.

    Asked by bean.

    • Answer Hello bean! This device is 6.2" tall, 4.3" wide, and 0.32" thick. Thanks so much for your question and I hope you have a super day!

      Answered by Amazon Devices Customer Support

  • QuestionCan you use this Kindle in the car for audio?

    Asked by Kindles.

    • Answer Hello! If you car support Bluetooth then yes, you can use this Kindle in the car for audio. Also, if you have the Kindle app download to your phone, you can listen to audiobooks by connecting your phone to your car. You can pair a Bluetooth device via Settings in a Bluetooth-enabled Kindle. Here's how: Note: You need to turn the Wi-Fi on and complete the over-the-air update in order to pair a Bluetooth device. Put the Bluetooth device into pairing mode. Tap the Quick Actions button Quick actions button on the toolbar. Tap All Settings. Make sure Bluetooth is set to On. Tap Bluetooth Devices. Tap on the device you want to pair. Tap Connect. The Bluetooth device shows as connected. You can also connect a Bluetooth device right from the Audible player screen by tapping on Bluetooth not connected and following the prompts. Now that your Bluetooth device is connected, you can listen to your audiobooks! Enjoy!

      Answered by Amazon Devices Customer Support

  • QuestionIf I download a book, will the book stay on my device if I were to delete the book from my library? I love books and would be upset if I couldn't re-read a book I enjoy.

    Asked by Breezie.

    • Answer Hello Breezie! You're purchased books remain available to download to any Kindle device or Kindle app any time you log in with the Amazon account you purchased it through. Thank you so much for your question and I hope you have a tremendous day!

      Answered by Amazon Devices Customer Support

  • QuestionWill I be able to transfer my books from my Apple IPAD to this device?

    Asked by Liz.

    • Answer Hello Liz, The Amazon Kindle E-Readers support books from the Kindle store. Any books downloaded from the Kindle app on Apple devices will be accessible on a Kindle E-Reader. Hope this helps!

      Answered by Amazon Devices Customer Support

  • QuestionIs this Kindle waterproof?

    Asked by SoManyKindles.

    • Answer Hello! This Kindle is not waterproof but the Kindle Paperwhite and Kindle Oasis are. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionIf I buy a tablet is transfer on info on my old to the new one included

    Asked by Ma.

    • Answer No - but it was not hard to set up my new one - it took a bit but everything on my old one came onto my new one. I ordered mine online so it came to my house but I am sure if you bring both to Best Buy store there will be someone there to help you.

      Answered by Anonymous

  • QuestionApproximately how many books will this e-reader hold at one time?

    Asked by Nana.

    • Answer Hi Nana! The Kindle E-Reader comes with 16 GB to store thousands of books – Double the storage capacity of the previous generation. Thanks for your question, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionHow many books will the Kindle 16GB hold?

    Asked by Ginny.

    • Answer Hundreds

      Answered by Dallashutto

  • QuestionDoes this come with the kindle unlimited trial offer?

    Asked by Anonymous.

    • Answer Hello and thank you for your question. Yes, once you purchase the Amazon - Kindle E-Reader, you can sign up for a 30 day Kindle unlimited trial. Hope this helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionIs this model readable in sunshine?

    Asked by Techno.

    • Answer Yes!

      Answered by TiffanyJ

  • Question1) Can this kindle device read an epub file or only the kdf files? 2) Can I purchase other ebooks not on Amazon to load on it?

    Asked by Dan.

    • Answer It can't but there is a simple way around this. You'll need access to a computer and can download an epub to Kindle format converter. after you format the file, it will load it into your kindle. That's what I've been doing. I download books from the Google play book store, convert them and then load them to my kindle.

      Answered by RobMcCormick

  • QuestionCan I add articles (pdf formats) from my laptop to the kindle?

    Asked by Yassine.

    • Answer Yes. I have done it and also you should use your computer to transfer books as well since the app is slow

      Answered by LuisM

  • QuestionIs there a back light to read in a poorly lit room?

    Asked by Tracy.

    • Answer Hi Tracy, thank you for your question. Yes, Amazon Kindle E-Reader indeed has a backlight option. Hope this helps. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionDo any of the Kindles print in color or do you need a tablet for colors?

    Asked by Anonymous.

    • Answer Hello, thanks for your question. All Kindle devices will be black and white. For color you would need to purchase a Fire Tablet. Hopefully this helps. Have a great day!

      Answered by Amazon Devices Customer Support