Questions & Answers

Q: QuestionDoes this have IPv6? And will it allow to have 2 Xbox's connected?

Asked 2 years ago by Scooter.

• A:Answer Yes it does and yes it will. Pair this modem with a high speed hdmi cable and it will enhance your gaming experience

  Answered 2 years ago by RyanCVerified Purchase

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Q: QuestionWill this replace the Viasat modem/router for use with a nest system?

Asked 2 years ago by JP.

• A:Answer The G36 is compatible with major Cable Internet Providers. It is not compatible with Viasat Satellite Internet.

  Answered 2 years ago by ARRIS SURFboard Team

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Q: QuestionWhat is the wifi range of it?

Asked 2 years ago by Anonymous.

• A:Answer Not great it’s on my living room and can’t get signal on the ring camera downstairs

  Answered 2 years ago by HonorioJVerified Purchase

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Q: QuestionWill this work with my orbi rbs20 satellites?

Asked 2 years ago by DP.

• A:Answer I’m sorry but I don’t own an Orbi rbs 20 satellites. Check directly with Arris. Hopefully this helps.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this have WiFi 6 or 6e?

Asked 2 years ago by OldSchool.

• A:Answer This modem has Wi-Fi 6, not 6E, built in.

  Answered 2 years ago by ARRIS SURFboard Team

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Q: QuestionWill Midco allow this even thu it not on their list?

Asked 2 years ago by Lindac.

• A:Answer If it is not listed on their approved modem list, they might not provision it. We recommend you call to confirm as this is a newer product and they might not have their list updated yet.

  Answered 2 years ago by ARRIS SURFboard Team

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Q: QuestionDoes this require a router?

Asked 2 years ago by Jojo.

• A:Answer This is a device with both a modem and wifi router in one unit.

  Answered 2 years ago by NoComplaintsVerified Purchase

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Q: QuestionIs this WOW compatible?

Asked 2 years ago by Joe.

• A:Answer Yes they are docsis 3.1 comparable.

  Answered 2 years ago by Anonymous

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Q: Questionis this compatible to also connect to a wi-fi range extender?

Asked 3 years ago by Sammy.

• A:Answer This is combo of router and wifi. It should be able to connect to wifi range extender

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this work with Century Link DSL

Asked 3 years ago by Ed.

• A:Answer It is a cable modem not DSL modem.

  Answered 3 years ago by Anonymous

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Q: QuestionWhat chip set does this have? Currently, renting a Hi Tron with a Puma 7 chip set that kills the internet several times a day and not getting anywhere close to our 1 Gig speeds!

Asked 3 years ago by SeriouslySonya.

• A:Answer Im having the exact same issue. Im told it's the firmware. Arris does not have a new one. They also will not give one. Im told I have to go through my isp as they have to approve it to work on their network

  Answered 1 year ago by JimmyZVerified Purchase

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Q: QuestionIs this compatible with century link?

Asked 3 years ago by John.

• A:Answer Yes, this is compatible with Centurylink. It is always a good idea to call them to confirm they will activate it on their network, prior to purchasing.

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionIs this modem compatible with Spectrum? Does it have a phone line or phone jack?

Asked 3 years ago by Will.

• A:Answer Hi, it works with Charter Spectrum, Xfinity. I did not a Phone line cause I replaced what was there before. but i believe you have to have a cable line setup maybe from your other cable company. This Cable Modem works great, no internet drops. It has been steady since I installed it

  Answered 3 years ago by favorableVerified Purchase

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Q: QuestionWe have over 12 devices at any time on WiFi. My service is 900 mbps. Will this combo be enough?

Asked 3 years ago by Anonymous.

• A:Answer It will be more than enough, this Modem can easily handle more than 30 devices at any given time as per my experience.

  Answered 3 years ago by AmanVerified Purchase

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Q: QuestionWill this work well with the Eero system? (not the latest 6 model but the one before it)

Asked 3 years ago by Selene.

• A:Answer Yes.

  Answered 3 years ago by HungVerified Purchase

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Q: QuestionSPG8300 WI Fi modium. How do I enable internet pass threw in rear port to connect to another router? Worked with old modium that died.

Asked 3 years ago by Anonymous.

• A:Answer Hi - for tech support please contact our support center at 1-877-466-8646. They should be able to walk you through the steps if that functionality is available.

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionIs this item similar to Motorola MB7621? The Xfinity customer rep suggested this and I found out later on that there are equipments that are priced more economically than this Arris G36. What makes it better than the other less expensive brands?

Asked 3 years ago by MaryVince2025.

• A:Answer Hello - it might be best to use the "Compare" feature on the site to do a side-by-side comparison. A quick comparison will show that the G36 is the newest technology - DOCSIS 3.1 modem, and Wi-Fi 6 router. Only DOCSIS 3.1 modems can achieve Gigabit speeds so if you subscribe to Gigabit speed plans, the older DOCSIS 3.0 modems won't achieve those speeds (the Motorola MB7621 is DOCSIS 3.0 and Wi-Fi 5). It really comes down to what speeds you subscribe to and how to get the most out of those speeds. Hope this helps.

  Answered 3 years ago by ARRIS SURFboard Team

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Q: QuestionIs this product compatible with cctv beam

Asked 3 years ago by Coolfool37.

Q: QuestionDoes this have WPA3 security protocol??

Asked 3 years ago by WPA3.

• A:Answer Yes

  Answered 3 years ago by AmanVerified Purchase

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