Questions & Answers

Q: QuestionDoes this robot vacuum have self-emptying capabilities?

• A:Answer Yes, this robot vacuum has a self-emptying feature.

Q: QuestionDoes this robot vacuum have a feature to avoid falling off edges?

• A:Answer Yes, this robot vacuum has a cliff sensor to prevent it from falling.

Q: QuestionIs it possible to control this robot vacuum with voice commands?

• A:Answer Yes, you can control this robot vacuum using voice commands with Amazon Alexa and Google Assistant.

Q: QuestionCan this vacuum cleaner work on multiple surfaces?

• A:Answer Yes, this vacuum cleaner is designed to work on multiple surfaces.

Q: QuestionWhat is the maximum runtime for this robot vacuum?

• A:Answer The maximum runtime for this robot vacuum is 150 minutes.

Q: QuestionDoes this robot vacuum have room-by-room navigation?

• A:Answer Yes, this robot vacuum has room-by-room navigation.

Q: QuestionWhy do all of the reviews for this product have the disclaimer "This reviewer received promo considerations or sweepstakes entry for writing a review." Did they get the item for free in exchange for a good review? Can these reviews be trusted?

Asked 2 years ago by Russ.

• A:Answer Trust the reviews. The "promo considerations or sweepstakes entry" email says "please review your purchase for a chance to win a $400 Best Buy gift card." It is just an entry into a lottery of all people who write reviews - probably 1,000s each week and probably less chance of winning than PowerBall Lottery. Since I rely on reading other previous purchaser reviews to make a decision on a potential purchase, I am glad to give my review for others.

  Answered 2 years ago by BoblikesBestBuy

  Helpful (9)Unhelpful (3)ReportAnswer this questionShow more answers (5)

Q: QuestionCan someone who wasn't "bribed" into leaving a positive review tell me if this vacuum/mop is worth it? I have a Shark Ion and it's awful. This is on a steep sale right now, and wondering if now is the time to replace, but all these reviews look paid for.

Asked 2 years ago by GinGaming.

• A:Answer As someone who bought it, the price is so misleading (permanent 'sale') and the navigation is trash, don't buy this hunk of junk

  Answered 1 year ago by LoganVerified Purchase

  Helpful (7)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionDoes this vacuum require bags?

Asked 2 years ago by Holly.

• A:Answer Yes. The bag goes in the canister. I manually empty my Dustin because I want to see what it picks up. I then vacuum what’s left. Hope it’s awhile before I have to buy bags.

  Answered 2 years ago by RegeVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: Questionwill this run and set up on a 5G network? I am seeing conflicting answers

Asked 1 year ago by wd.

• A:Answer Yes, the instructions say it doesn’t, but we did set it up on a 5G network and it’s working perfectly well.

  Answered 1 year ago by CristianaG

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWhat is the frequency it empties itself? Does it detect when it's full and empty mid clean? Is it only after cleaning? Is it on a timer? We have a lot of dog hair that fills our current vacuum mid clean then it just drags hair around until it's finished.

Asked 1 year ago by Reviewer.

• A:Answer i have a golden retriever & a daschund…lots of tumbleweed hair everywhere. the dustin cleans it up extremely well & empties at the end of each cleaning. the empty sound was jarring at first because the bobi is so quiet. but really not an issue.

  Answered 1 year ago by melinda

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow does the wet vacuum work? I don’t see any explanation

Asked 1 year ago by WetVac.

• A:Answer Comes with an attachment that pops on bottom. Although it is self emptying, you can pull out the bin to empty yourself, that is where the water reservoir is. Dampen the mop pad place on attachment, and it gradually releases the water.

  Answered 1 year ago by LauraD

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo you have to manually switch canisters for vacuum to mopping or does it vacuum and mop at the same time or at least switch on its own?

Asked 1 year ago by Anonymous.

• A:Answer It has an attachment you place on it, it does self empty but you can also empty yourself, that is where the water reservoir is. Just dampen the mop first, then it gradually releases the water.

  Answered 1 year ago by LauraDVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I do not buy protection plan Any warranty include?

Asked 1 year ago by Diem.

• A:Answer not a good warranty, you will have to pay to ship it back

  Answered 1 year ago by MoshlandVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionDoes this has a LIDAR sensor and create maps for rooms?

Asked 2 years ago by Sam.

• A:Answer Yes, it does have LIDAR its the black and silver thing on top (night model) and on first run it will create a map which you can watch through the app. you can save up to 3 different maps if you want to move Dustin. its pretty good at figuring out the different rooms automatically but you can also manually combine or separate rooms on the map if its not correct or if you just want too.

  Answered 1 year ago by Kevin

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this vacuum require WiFi to work? Or can I start it manually to vacuum?

Asked 2 years ago by Tbm.

• A:Answer If it’s not connected to the WiFi it will not find the dustbin station in order to charge and dump the dust. But yes you can use it without the app by pushing the Go button on the vacuum itself. You cannot use the app to map the floors and operate it remotely, because it will require a WiFi connection.

  Answered 2 years ago by Alexander

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan it be programmed to work on multiple levels (1st floor/2nd floor) of my house?

Asked 2 years ago by Boughtbybill.

• A:Answer Only if you carry it to the other level and press go. Keep an eye on battery level because it will go looking for its base and not be able to find it. Better have edge detection on too in case it tries to take the stairs. I’d block them too just to be safe.

  Answered 2 years ago by RegeVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionIs there a cleaning solution that can be added to mop reservoir ?

Asked 1 year ago by Anonymous.

• A:Answer It doesn’t come with cleaning solution but I add fabuloso and that works fine.

  Answered 1 year ago by Amber

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I know my home plan and layout are secured and protected after the mapping?

Asked 1 year ago by Customer.

• A:Answer You don't. It likes to change these things randomly and is very frustrating.

  Answered 1 year ago by marrypoppinsVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question