A:AnswerHello Beth, thank you for your question! This refrigerator cannot have a second ice maker installed. We sincerely apologize for the inconvenience. We hope this helps! Please let us know if you have any additional questions. – CV
A:AnswerHello, thank you for your question! At this time we do not have plans to release this model in counter depth. We apologize for the inconvenience. We hope this helps! Please let us know if you have any additional questions. – CV
A:AnswerHi Ali - Thanks for viewing Café Refrigerator Model CVE28DP4NW2! We suggest viewing the written warranty in the Use and Care Manual at the following link for complete details (Pages 46-47): https://products.cafeappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000329-2.pdf - Also, explore our Café Customizable Matte White Professional Collection at: https://www.cafeappliances.com/collections/customizable-professional -
We'd love to have you in the family. Keep in touch at cafeappliances.com. Sue
A:AnswerHi MySmartHauz1 - Thanks for considering Café Model CVE28DP4NW2! The Matte White Collection is equipped with Brushed Bronze handles. Optional Handle Kits include: Brushed Black CXQB4H4PNBT; Brushed Copper
CXQB4H4PNCU; Brushed Stainless CXQB4H4PNSS (sold separately). Learn more about customization at: https://www.cafeappliances.com/custom-hardware - Keep in touch! Sue
A:AnswerHi lourdes - Yes, keep your refrigerator looking clean and chic with a fingerprint-resistant exterior that lets you wipe away smudges with ease. Thanks for viewing Café™! Explore our Café Customizable Professional Collection at www.cafeappliances.com/collections/customizable-professional - Keep in touch! Sue
A:AnswerHi there,
The main differences that we are seeing with these two models are based around aesthetics and handle design. If you would like to take a look at each difference for yourself, you can click on this link to see the two units side by side: https://www.cafeappliances.com/product/compare/CVE28DP2NS1/CVE28DM5NS5 - We hope that this helped! Thanks so much for your question. -Michael
A:AnswerHi NewHomeBuyer - CVE28DP4NW2 is a new model introduced in September of 2019. We suggest to contact BestBuy for availability in your area. Check out this link: https://www.bestbuy.com/site/help-topics/product-availability/pcmcat204400050030.c?id=pcmcat204400050030 - Explore our Café Customizable Professional Collection at: https://www.cafeappliances.com/ -
Thanks for your interest! Sue
A:AnswerThis design, the ice maker is just above & behind the water dispenser, it's accessed through a small door inside the left upper door. It works very well. Ours is four weeks old.
A:AnswerHey there, we're very sorry to hear your ice maker has been overflowing. This is never what we want to see and we're happy to help. If your icemaker is making too much ice or overflowing, we suggest the following: 1) Be sure the bucket is properly positioned directly under the icemaker. 2) Many refrigerator have a small shelf that sits above the ice bucket. Be sure this is in place. 3) Make sure the feeler arm is not broken. The feeler arm is either a metal rod on the side of the icemaker or a plastic paddle that sits horizontal under the icemaker. If the arm or paddle is broken, the icemaker needs to be replaced. You can order from GE Appliance Parts at 1-800-626-2002 or purchase a GE Appliance part online. The metal arm moves up and down. All the way up is the "off" position. The plastic paddle moves in and out when the icemaker cycles. When the paddle is pushed in under the icemaker, it is in the "off" position. To turn off the icemaker, find the on/off toggle switch or slide switch on the side or front of the icemaker and turn it off. 4) Some refrigerators have a freezer shelf that must be used when installing an icemaker. The purpose of this shelf is to elevate the ice bin. If the shelf is not installed properly, the feeler arm does not correctly judge the level of ice in the bin, causing the ice to overflow. If these tips aren't useful, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). All the best. - Guy@GEA
A:AnswerHi there - thanks for asking this great question! Having smart appliances allows you several new avenues for controlling and monitoring your appliances through strategic partnerships designed to enhance your ownership experience and make life easier. This refrigerator has Built-In WiFi powered by SmartHQ™, which lets you to monitor your refrigerator, initiate software updates, and schedule hot water heating on your smart phone by using the SmartHQ app (available through the Apple App Store or Google Play). This means that you can receive alerts, control your refrigerator's features, get status updates, and keep up with maintenance - all at your fingertips. We hope this information is helpful. Let us know if you have any other questions; we're always happy to assist you! Take care, Kelsey@Café
A:AnswerHello PDQWest - We appreciate your interest in the CVE28DP3ND1 and we are happy to help! For the refrigerator door to close properly, the front of the refrigerator should be 1/4 inch higher than the rear. This should be measured using a level. Thanks for checking. Olga@Cafe
A:AnswerHi cnk333- Thanks for choosing Café Model # CVE28DP2NS1! Enabling the wifi feature is not required for use. Explore The Café Customizable Professional Collection at www.cafeappliances.com/collections/customizable-professional - Keep in touch! Sue
A:AnswerHi,
Thanks for asking. We're sorry you're not getting cold water from the dispenser on your 4-Door French Door Refrigerator. If this was your first glass after installation, the refrigerator probably needs more time to cool. We recommend waiting 24 hours for this process to be complete. You can find more possible causes in the Use and Care Manual on page 36. Here's the link:
https://files.bbystatic.com/3zSQBn1oyRdlYKRbveiFxg%3D%3D/6fc30579-c5a2-45a7-9595-e5e0d78f88d6.pdf
Hope this helps.
-Sylvia@Cafe
A:AnswerHi Radsag - Thanks for considering our Café 27.6 Cu. Ft. 4-Door French Door Refrigerator Model CVE28DP2NS1! On nearly every piece in the Café Customizable Professional Collection, you have the option to change your hardware to a different finish. Learn more about customization at: https://www.cafeappliances.com/custom-hardware - Keep in touch! Sue
A:AnswerHi there - This is a great question and we are so glad to help! The part number for our Café matte white touch-up paint is WR97X30886. You'll find it by searching that number in our Parts store. We hope this answer suits you! Let us know if there's anything else we can assist with - we're here when you need us. All the best, Kelsey@Café
