A:AnswerHi Nick, this is Krystal with Dyson. Thank you for your interest in the Dyson purifiers. The Dyson TP04 is our latest with some improved features such as 350-degree oscillation, backwards air flow, improved LCD display and 60% more HEPA.
Best Wishes,
Krystal
Dyson Customer Support
A:AnswerHi Scott, this is Krystal with Dyson. Feel free to contact us directly at askdysonUS@dyson.com for assistance with replacement filters.
Best Wishes,
Krystal
Dyson Customer Support
A:AnswerHello Rhonda, this is Kelly with Dyson. CADR stands for Clean Air Delivery Rate. This is the volume of filtered air delivered by a purifier in a given time frame. This measurement does not represent the quality of the air leaving the unit, only how much. For this reason it is largely irrelevant as a measure. This does not in any way represent a machine's ability to effectively mix the purified air with the ambient air in the room. CADR testing is performed in an empty room, with a ceiling fan simulating air movement - this is not indicative of the live environment our products are used in. We hope this helps.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerI would not use the Dyson Cool Air to replace an air conditioner. While the unit is a very effective air purifier, it does not have a compressor and therefore, does not provide the cooling function like an air conditioner unit would. It does not dehumidify and it does not lower the temperature of a room. Dyson's use of the term "Cool Air" simply means it's not heated air (some of their units do heat the air). It does provide a cooling effect, however, but it's the same cooling effect you would feel if a standard room fan were blowing on you. This unit's claim du fame is its air purification capabilities . . . not its room cooling capabilities.
A:AnswerHi Nicole, this is Kelly with Dyson. You should be able to locate a replacement cord for the TP04 from any retailer who carries this product. We also carry it directly on the Dyson website, if you cannot locate that locally.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. You can place your TP04 Pure Cool tower air purifier near a wall or cabinet; you will want to ensure that the cord is not being stretched, and that you're allowing sufficient space around the unit for the air to flow freely without obstruction.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerHello Cheryl, this is Kelly with Dyson. We would be happy to assist you further with this. Please feel free to reach out to us directly via email at askdysonUS@dyson.com. We will be in touch.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerThe tower purifier has a setting to blow the air up and to the side instead of through the center. I haven’t used it in the summer months, but I assume this is for situations where a fan wouldn’t be necessary. You can also use a very low fan speed setting, which at least for the tower model seems to basically reduce the wind to nothing while still purifying the air (even if this does cause the purification to be less effective/take longer).
A:AnswerHi Marc, this is Kelly with Dyson. MERV is the rating of the residential filter. MPR is the microparticle performance rating, which measures how well a filter catches particles. The filter in the TP04 features activated carbon to remove gases. The sealed HEPA filter captures 99.97% of particle pollution down to PM0.1.
Best Wishes,
Kelly
Dyson Customer Support