Questions & Answers

Q: QuestionWhat does the Elgato Cam Link 4K device allow you to do?

• A:Answer This device allows you to connect your DSLR, camcorder, or action camera to your PC or Mac, essentially turning it into a webcam for live streaming or recording.

Q: QuestionDoes this device work with both PC and Mac?

• A:Answer Yes, the Elgato Cam Link 4K is compatible with both PC and Mac systems.

Q: QuestionHow does the Elgato Cam Link 4K device simplify video recording?

• A:Answer With the Cam Link 4K, all recorded content is stored directly on your computer's hard drive. It also provides real-time, full-screen feedback, allowing you to review and adjust your scenes immediately.

Q: QuestionWhat are the minimum system requirements for using the Elgato Cam Link 4K?

• A:Answer You'll need a computer running either Windows 10 (64-bit) or macOS Sierra 10.12, a USB 3.x port, and at least a 4th generation quad-core Intel Core i5 CPU (i5-4xxx or comparable).

Q: QuestionI don't understand what this thing does. The description says it captures video and audio from your camera but so what? My camera already does that. Why do I need another device to do what my camera already does?

Asked 6 years ago by Squanto.

• A:Answer This is a passthrough device for a laptop or PC, it takes the live view from your camera, and converts it to that your computer can see it, this allows you to use nicer cameras as a web cam. While there are cameras that have outputs that can be plugged into your computer, this is not for those, but more for dslrs.

  Answered 6 years ago by SmaugthemagnificentVerified Purchase

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Q: QuestionSo annoying that this item is out of stock everywhere. Including Elgato and Corsair's website. As all my kid's classroom has gone to video conferencing learning, it would be nice to be able to use this to set up the camera and resources out to Zoom.

Asked 5 years ago by David.

• A:Answer Hi David, That's right, unfortunately, no one anticipated this to happen whatsoever so we're doing as much as we can to have this product, and many others, available. If you have anything else we can help with, please reach out to us directly: help.elgato.com -Art

  Answered 5 years ago by Corsair

  
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Q: QuestionWill this work with any HDMI signal or just cameras? I need something to stream audio and video from one computer into another, with the second computer seeing it as a source that I can use with OBS Studio.

Asked 5 years ago by Hybrid66.

• A:Answer The answer is both "yes" and "no" here. The Elgato Cam Link 4K will work with any unencrypted HDMI signal, according to their website. This means as long as the signal isn't encrypted with HDCP, it should be able to capture it as a source. If it is, then you're not going to be able to use this. Good luck! https://help.elgato.com/hc/en-us/articles/360027959052-Cam-Link-4K-works-with-unencrypted-HDMI-sources

  Answered 5 years ago by TheDude

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Q: QuestionHow long i took to Cam Link 40K to set up in a PC? One friend of mine took about 12-24 hours having a hard time setting up his Com link to PC? Is it true?

Asked 5 years ago by Obie.

• A:Answer It literally takes about ten minutes

  Answered 5 years ago by Norrin

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Q: QuestionWill this capture the audio as well as the video on my camera, or will I still need a stand alone mic?

Asked 6 years ago by user123.

• A:Answer It will Capture the audio from the device that is connected to it. Work if you connect a slr via HDMI to the elgato cam link, and then plug that into your computer, by choosing the sound from the cam link in whatever software you're running, you get the auido from the cameras mic/external mic if one is plugged into it. Hope this helps!

  Answered 6 years ago by ThatonedudeVerified Purchase

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Q: QuestionDoes this work with recording video gameplay from a Nintendo Switch on an HD TV?

Asked 4 years ago by JimClive.

• A:Answer Hi Jim, I suggest taking a look at game capture devices instead. Please get in touch, we'd be happy to help you pick a suitable device for your use case: support.corsair.com -Albert

  Answered 4 years ago by Corsair

  
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Q: QuestionWhat's the latency with capture card? I have a knock off version of this that's virtually useless since it has about a 1.5 - 2.0 second lag between what it shows and what's happening on the desktop (I'm using OBS).

Asked 5 years ago by JeffB.

• A:Answer When I record live stream or game capture there is no sync issues. Audio is in perfect sync. I would say the latency is very low

  Answered 5 years ago by MatrixSysVerified Purchase

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Q: QuestionCan this capture Nintendo Switch footage?

Asked 5 years ago by kt12.

• A:Answer You can plug the switch hdmi cable in directly and use your streaming software to see the game, but that may cause input delay. I like to use an hdmi splitter which let's me play on my tv and capture the game at the same time with no input delay.

  Answered 5 years ago by Carlos

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Q: QuestionAny plans on restocking this product anytime soon?

Asked 5 years ago by AMacias.

• A:Answer Hi, Unfortunately no information on our end, although we're trying to keep our own stock accessible to anyone needing the product, please don't forget to look at our own site. If you have anything else we can help with, please reach out to us directly: support.corsair.com -Art

  Answered 5 years ago by Corsair

  
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Q: QuestionCan I use this to make a laptop act as a second monitor along with my primary laptop?

Asked 2 years ago by coolfission.

• A:Answer I bought the adapter and can confirm that I can use it to turn my laptop into a second monitor. I just open OBS and select Cam Link 4k as the video/audio capture input. Then from my primary laptop, I open up Windows settings and set the display to extend my screen. Only limitation is that the adapter only supports 1080p and 4k resolution so any other aspect ratio or resolution would result in black bars.

  Answered 2 years ago by Anonymous

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Q: QuestionAnyone have experience with this as compared to the $15 to $25 alternatives you can find on Amazon? Is this one much better?

Asked 4 years ago by Jack4Tech.

• A:Answer I saw at least one detailed YouTube comparison. Elgato provided a better picture - not tremendously better but better, that's why I bought it. For what I spent on my DSLR and lenses to get something very good it seemed reasonable to spend more on the camlink as well. And the Elgato, at least for me, just works.

  Answered 4 years ago by NikonD810DSLRforZoomVerified Purchase

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Q: Questioncan you use this to attach a sony Hi8 video camera to a macbbook pro to convert tape to digital

Asked 3 months ago by Anonymous.

• A:Answer I don't know but I wouldn't think it would.

  Answered 2 months ago by gls1999Verified Purchase

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Q: QuestionI will like to know the exact latency on this device

Asked 8 months ago by Jose.

• A:Answer Hi Flako, it belongs a bit... software, system, resolution, framerate, renderer, connection, etc. everything can have an impact on that. Let's say ~80ms +/-X.

  Answered 7 months ago by Customer Care

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Q: QuestionCan I use to record tv programs directly to my smart tv?

Asked 1 year ago by Frankie.

• A:Answer no.

  Answered 2 months ago by gls1999Verified Purchase

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Q: QuestionJust to clarify, this does work with windows pc’s and laptops, correct?

Asked 1 year ago by Damien.

• A:Answer Hello, Yep! -Art

  Answered 1 year ago by Corsair

  
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