Questions & Answers

194 Questions & 451 Answers
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  • Question
    This device does not have built in gps? I read a previous question about airplane mode and a garminexpert said there is no built in gps..   (4 Answers)

    By DocMartin April 25, 2016.

    Answers
    • Best 
      Answer

      We apologize for the confusion, that question was written for a vívosmart HR, not a vívoactive HR. The vívoactive does have GPS the previous answer has been edited to reflect that. Thank you for pointing that out. ~JH

      By GarminProductExpert April 26, 2016.

      • Brand Representative
  • Question
    What is the difference between vivosmartHR or the new vivoactive HR smart watch?   (3 Answers)

    By Kathy April 19, 2016.

    Answers
    • Best 
      Answer

      Kathy, the vívoactive HR includes GPS, a color and bigger display, as well as GLONASS and other performance features like Auto Pause, Auto Scroll, Pace Alert and Time/Distance alert, with swimming features, cycling, Running and Golfing while both the vívoactive HR and vívosmart HR track your steps, sleep, they can also calculate floors climbed, intensity minutes and both connect to a compatible Smartphone via Bluetooth. Essentially, the vívoactive HR is designed with various activity profiles to perform different sports, whereas the vívosmart HR is for a customer who wants to track their steps and receive smart notifications. If you have additional questions, please feel free to contact our support team (www.garmin.com/support). ~QKO

      By GarminProductExpert April 19, 2016.

      • Brand Representative
  • Question
    Why is the screen so dim? Is that by design or another reason? Or do I have a bad product?   (3 Answers)

    By TheTig May 5, 2016.

    Answers
    • Best 
      Answer

      It is by design, in my opinion to save on battery juice. Try inverting color, white background black fonts. That way its easier to read outside. My is very easy to see outside now.

      By Brevonte May 7, 2016.

    • Question
      Availability?   (7 Answers)

      When will these be available?

      By dlc1948 March 17, 2016.

      Answers
      • Best 
        Answer

        Beginning of may 2016

        By Mex March 20, 2016.

      • Question
        I work 90% of my day on the beach, in and out of salt water, will this model be able to handle that kind of use?   (4 Answers)

        By Aaron April 7, 2016.

        Answers
        • Best 
          Answer

          YES. It is waterproof, not just water-resistant, so you can swim with. It even has a swim feature built in that tracks your strokes, . As with anything you use in saltwater, give it a good rinse when you're done for the day. It has a water rating of 5 ATM (50 meters or about 165ft) From Garmin: Suitable: •Splashes •Rain or Snow •Showering •Swimming •Diving into water •Snorkeling The other person is wrong.

          By MuSh April 12, 2016.

        • Question
          Can the chest heart rate monitor be worn with the watch when working out to get a more accurate heart rate?   (4 Answers)

          By Sfali April 11, 2016.

          Answers
          • Best 
            Answer

            Sfali, the vívoactive HR can be paired to a Heart Rate Monitor. You will need to purchase the monitor separately. Bot the Soft Strap Premium Heart Rate Monitor 010-10997-07 and Heart Rate Monitor 010-10997-00 are compatible with the vívoacrtive HR. Best regards. ~QKO

            By GarminProductExpert April 28, 2016.

            • Brand Representative
        • Question
          Does this track your sleep?   (2 Answers)

          By Gabbie April 18, 2016.

          Answers
          • Best 
            Answer

            Gabbie, the vívosmart HR has the sleep tracking feature. Our activity tracker can be used to track total time slept in addition to duration of movement and restful sleep during rest periods. You can set your normal sleep time in Garmin Connect or place your fitness band in to sleep mode to facilitate the recording of this information. Best regards. ~QKO

            By GarminProductExpert April 19, 2016.

            • Brand Representative
        • Question
          Is it possible to upload data to the Fitbit app with this Garmin watch so I can compete with friends that have other watches?   (2 Answers)

          By GymRat April 13, 2016.

          Answers
          • Best 
            Answer

            Yes you can sync with Fitbit using 3rd party sync program like the one on this website: http://www.fitdatasync.com/

            By GuyAboveMeIsWrong April 18, 2016.

          • Question
            Trying to keep heart rate below 160.. Can the vivoactive HR alert you if heart rate hits 160 (example)??   (3 Answers)

            By Anonymous May 11, 2016.

            Answers
            • Best 
              Answer

              Yes, you can set a Range Alert. A range alert notifies you when the device is above or below a specified range of values. You can view steps on how to set this type of alert at: http://www8.garmin.com/manuals/webhelp/vivoactivehr/EN-US/GUID-69ED9444-0CEB-4DAD-A57F-5E64CCE31CCC.html Thank you. ~QKO

              By GarminProductExpert May 12, 2016.

              • Brand Representative
          • Question
            would like Garmin ProductExpert 2 answer I understand chest heart monitor can b paired w/ watch But do u get full functionality like zones & cal count   (1 Answer)

            By Sfali April 13, 2016.

            Answers
            • Best 
              Answer

              The vívoactive HR displays heart rate zones and calories burned without the need of an over-the-chest heart rate monitor. For additional assistance, please reach out to Garmin Customer Care (www.garmin.com/support). Thank you! (KS)

              By GarminProductExpert April 14, 2016.

              • Brand Representative

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