Questions & Answers

Q: QuestionCan I set limits? I have a property on Airbnb and am looking for a thermostat that lets me set limits, so guests can’t lower it below a certain setting

Asked 4 years ago by Mandie.

• A:Answer Control it in the google app, may be able to limit it there, but certainly able to control it from anywhere in the world using that app.

  Answered 4 years ago by naimdagod

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Q: QuestionIs there a way to use Siri to control this thermostat

Asked 5 years ago by Anonymous.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Charcoal

• A:Answer No. Siri doesn't have support for the new Nest Thermostat.

  Answered 5 years ago by Nest Support

  
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Q: QuestionWhat generation is this device?

Asked 1 month ago by MamaKeo.

• A:Answer Hey there, MamaKeo. The Nest Thermostat is the first generation for this product. For more insight on all our devices, here’s a link: https://support.google.com/googlenest/topic/9361773

  Answered 1 month ago by Google Team

  
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Q: QuestionDoes this system work with voice command through Google home and also a Google Nest mini?

Asked 2 months ago by Wsnc.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Hey there, Jl. Yes! The Nest Thermostat is able to be voice controlled through the Google Home devices. Check out this link for more information: https://support.google.com/googlenest/answer/7207759

  Answered 2 months ago by Google Team

  
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Q: QuestionIs C wire required

Asked 2 months ago by EmamE.

• A:Answer Thanks for asking, memo. Sometimes you may need a C wire or a Nest Power Connector to keep the Nest Thermostat powered or charged. The need for one one may depend on your system — here’s a link to our compatibility checker to see if one is needed: https://store.google.com/intl/en/widget/compatibility/thermostat/

  Answered 2 months ago by Google Team

  
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Q: QuestionHow do you turn off fan?

Asked 3 months ago by jello.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Charcoal

• A:Answer Thanks for asking, jello. If you have a system with a dedicated fan wire, you can manually turn on the fan with the app or your thermostat, or set a fan schedule — here’s how: 1. Open the Google Home app. 2. Tap Home > All devices, then touch and hold your device's tile. 3. Tap Fan. 4. Choose how long you'd like your fan to run. 5. Tap Run fan to run your fan or tap outside the sheet to cancel. 6. The fan automatically turns off after the set time. To manually turn off the fan, tap Fan > End fan. Here’s a link with more information: https://support.google.com/googlenest/answer/9296419 We’re available 24/7 here: https://support.google.com/googlenest/gethelp

  Answered 3 months ago by Google Team

  
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Q: QuestionIs this thermostat can connect through Matter?

Asked 5 months ago by Vini.

• A:Answer Great question, Steve. Yes, the Nest Thermostat is Matter enabled which allows more compatibility. Check out this article for more details: https://support.google.com/googlenest/answer/12391458?hl=en

  Answered 4 months ago by Google Team

  
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Q: QuestionWhy ny thermostat said error E 298

Asked 5 months ago by Anonymous.

• A:Answer Hi there, Key. Sorry you’re having problems with powering your Nest Thermostat — we know it can be frustrating. A “No power” alert can be caused by the following: 1. Incorrect Wiring: The thermostat wiring may be faulty. 2. Missing Common Wire (C-wire): Your system (including some heat-only, cool-only, zone-controlled, and heat pump systems) needs a C wire or a Nest Power Connector, which is not currently connected. 3. Power Disruption: Check if the HVAC system is turned off at the circuit breaker, fuse box, or system switch, or if there is a power outage. 4. Other HVAC System Issues: There might be another problem with your HVAC system preventing it from supplying power to the thermostat wires. Here’s a link with more information: https://support.google.com/googlenest/answer/10191637?hl=en#zippy= If these steps still don’t resolve the problem, we’re here to help 24/7: https://support.google.com/googlenest/gethelp?

  Answered 5 months ago by Google Team

  
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Q: QuestionWhat generation is this

Asked 6 months ago by Anonymous.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow

• A:Answer Thanks for asking. This Nest Thermostat is the 1st generation of this iteration. Here’s a link to help identify each thermostat: https://support.google.com/googlenest/answer/9246551?hl=en

  Answered 6 months ago by Google Team

  
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Q: QuestionI have an older generation two nest thermostat. Will this new Nest thermostat work(is it the new generation)

Asked 7 months ago by jay.

• A:Answer Great question, jay. The Nest Thermostat is compatible with a wide range of systems. Our recommendation is to use this compatibility checker to make sure you’re getting the best fit: https://store.google.com/intl/en/widget/compatibility/thermostat/

  Answered 7 months ago by Google Team

  
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Q: QuestionWhat generation is this one and is it a learning thermostat?

Asked 7 months ago by Phil.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Charcoal

• A:Answer Hi there, Phil. This Nest Thermostat is the 1st generation of this iteration and is not one of our learning thermostats. For more insight on each device, here’s a link: https://support.google.com/googlenest/answer/9246551?hl=en

  Answered 7 months ago by Google Team

  
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Q: QuestionIs Google ending support for this thermostat October 25,2025?

Asked 7 months ago by Anonymous.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Sand

• A:Answer Thanks for asking. No, this Nest Thermostat is not losing support in October 2025. Contact our support team for personalized assistance if you have any additional questions: https://support.google.com/googlenest/gethelp

  Answered 7 months ago by Google Team

  
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Q: QuestionWhat generation is this Nest?

Asked 7 months ago by Shay.

• A:Answer Thanks for asking, Shay. This Nest Thermostat is the 1st generation of this iteration. Here’s a link to help identify each thermostat: https://support.google.com/googlenest/answer/9246551?hl=en

  Answered 7 months ago by Google Team

  
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Q: QuestionWill it reach end of support in the future just like Nest Generation 1 and 2?

Asked 8 months ago by Jack.

• A:Answer Hey there, Jack. We will continue to support the Nest Thermostat as there are currently no plans to discontinue them. If you have any questions or concerns, don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp?

  Answered 8 months ago by Google Team

  
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Q: QuestionWhat “generation” is this Nest thermostat?

Asked 9 months ago by Nest.

• A:Answer Thanks for asking. This Nest Thermostat is the 1st generation of this iteration. Here’s a link to help identify each thermostat: https://support.google.com/googlenest/answer/9246551?hl=en

  Answered 9 months ago by Google Team

  
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Q: QuestionDoes this model work with 2 stage systems?

Asked 10 months ago by Pro.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Sand

• A:Answer Thanks for the inquiry, Pro. The Nest Thermostat works with a variety of systems and the best way to determine if this works for your set up is by using our compatibility checker: https://store.google.com/intl/en/widget/compatibility/thermostat/

  Answered 10 months ago by Google Team

  
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Q: QuestionI purchased this thermostat 2 months ago and my AC fan runs constantly. It states that I can turn the fan off and run it manually, but I'm unable to do that even though I'm following the instructions. I think this thermostat is defective.

Asked 10 months ago by KayeT.

• A:Answer Hey there, Kaye. Sorry to hear you’re having problems with Nest Thermostat running your fan constantly. This could mean there is something happening with your wire in the thermostat’s G terminal as this is where fan control happens — we’d like to investigate and see what may be causing this. We’re ready to help 24/7: https://support.google.com/googlenest/gethelp?

  Answered 10 months ago by Google Team

  
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Q: QuestionWhat "generation" is this thermostat and is Google going to stop supporting it later this year?

Asked 11 months ago by JohnM.

• A:Answer Hi there, JohnM. This Nest Thermostat is the 1st generation of this iteration. Here’s a link to help identify each thermostat: https://support.google.com/googlenest/answer/9246551?hl=en Regarding continued support: If you have questions or concerns about this, get answers in our Thermostat help center, or ask other Thermostat owners in the Google Nest Community. Contact our support team for personalized assistance if online resources don't resolve your issue: https://support.google.com/googlenest/gethelp

  Answered 11 months ago by Google Nest Support

  
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Q: QuestionWould this work with a Mitsubishi mini split AC ?

Asked 1 year ago by AndyC.

This question was asked about the related product: Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Fog

• A:Answer Thanks for asking, AndyC. The Nest Thermostat works with a wide variety of systems. To make sure you are getting the best fit, here’s a link to our compatibility checker: https://store.google.com/intl/en/widget/compatibility/thermostat/

  Answered 1 year ago by Google Team

  
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