A:AnswerHello,
We're terribly sorry to hear that the freezer is not working properly and understand how much of a pain that is to deal with. All of our products come with a standard one-year warranty starting from the date of purchase. We do offer extended warranties that can be purchased at anytime through Assurant. If you have any other questions, please let us know. Mike@Haier
A:AnswerHey there,
This is a good question to ask. Here are the dimensions of the shelves: 3 Shelves: 14 ¾" X 23 ½", Crisper (bin): 14 ½" X 21 ½"
The dimensions for the My Zone drawer are: 7" H x 23.5" W x 17" D. Hope this is helpful. Reach out if you have any other questions. Mike@Haier
A:AnswerHi! Thanks for asking. We're sorry to say that this model only comes in Stainless Steel. However, we did find a White fridge if you'd like to take a look at model HA10TG21SW to see what you think. Hope this is helpful! Best wishes. -Michael@Haier
A:AnswerHey there, and thanks for reaching out with this great question - we appreciate your interest in this refrigerator! This model was designed to be used in a location where the temperature ranges from a minimum of 55 degrees F to a maximum of 110 degrees F. (For optimum performance, the best range is between 60 degrees F and 90 degrees F.) We can’t recommend using the refrigerator in an area that will get down to 20 degrees F. We do regret any inconvenience that may cause; if it may be helpful, the manual has more detailed location requirements on page 4: https://files.bbystatic.com/Vfm48UHvqSvDFfMX22pY%2BA%3D%3D/D0943F52-DABA-409A-B111-AF5657099449.pdf . If you have any other questions or concerns, we’re always glad to offer assistance. Best wishes! -Sarah@Haier
A:AnswerHello and thank you for this great question. Sabbath mode disables all interior lights and alarms for those whose religious observances require it. Please let us know if you have any other questions. Have a great day! -Gina@Haier
A:AnswerHello - We appreciate your interest in the refrigerator HRB15N3BGS. The freezer compartment does not have an LED light. Thanks for checking. Olga@Haier
A:AnswerHello- Thanks so much for checking with us. This particular model doesn't have the option to add an icemaker. If you have any questions in the future, please let us know. We are here to help! Joyce@Haier
A:AnswerHello. We appreciate your interest in this sleek bottom-freezer refrigerator! We know making sure you have the necessary clearance at the back is essential, and are glad to advise the cord is angled downward rather than straight out. We recommend 2” of clearance behind the refrigerator to ensure proper air flow; this should be more than adequate to also accommodate the plug. We hope this is helpful! If you have any other questions or concerns, we are happy to assist any time – best wishes! -Sarah@Haier
A:AnswerHello there, we appreciate you taking the time to reach out to us. The lowest this freezer temperature can go is -6°F. If you need anything else, just reach out. All the best. - Guy@Haier
A:AnswerHello and thank you for asking about the plug for this model refrigerator. It uses a standard 3 prong grounded plug to then plug into home outlet and outlet should be a dedicated 15 amp line. Hope this helps Geoff@Haier.
A:AnswerI originally asked this question because the refrigerator is not on display at stores. Based on the Haier Representative's response posted here, I purchased the refrigerator and it was delivered today. The answer provided by Haier was WILDLY INCORRECT! The top two freezer drawers are NOT 7" deep - They are 3.75" deep! Essentially these drawers have 50% less capacity than claimed! I used the answer to painstakingly mock up fake drawers to determine if they would meet my needs! I asked specific questions and did my homework - and still ended up in this predicament! Customers don't have access to this model and rely on getting accurate information from Haier employees who do. Now I'm stuck with a refrigerator that isn't going to work for my specific needs. PLEASE CORRECT THIS WRONG INFORMATION IMMEDIATELY!
A:AnswerHello - thanks for reaching out! The depth of the upper and middle door bins are 2 1/2 inches and the depth of the lower door bins are 3 5/8 inches. The door bins are removable, but not adjustable - the distance between top bin to the middle bin is 9 3/4 inches and 15 3/4 inches from middle bin to bottom bin. We hope this helps! Be well, Kelsey@Haier
A:AnswerHello,
Thanks for asking! We appreciate the interest and we'd be happy to provide you with an answer. We strongly recommend using the clearances stated in the installation manual. If you deviate from these requirements and any installation issue occurs, it would not be covered by our one-year limited manufacturing warranty. You can see this manual using the link below:
(Page 4)
https://files.bbystatic.com/Vfm48UHvqSvDFfMX22pY%2BA%3D%3D/D0943F52-DABA-409A-B111-AF5657099449.pdf
Hope this helps!
-Sylvia@Haier
A:AnswerHello MAC44 - We appreciate your interest in the HRB15N3BGS and we are glad to assist! This model does not have lighting in the freezer section. There is LED lighting in the fresh food section. Thanks for checking! Olga@Haier