Questions & Answers

Q: QuestionI need to replace a TV in a fairly sunny room with many windows. How does this model perform under those conditions? Are reflections or washed-out colors problems?

Asked 5 years ago by Mac18.

• A:Answer The H9G is extremely bright! The manufacturer claims 1000 nits, which is very believable based on using this TV. I have been extremely pleased (and was actually pleasantly surprised) how good the screen looks even when there is a lot of ambient light in the room. The screen remains bright and the colors remain vivid, and there is far less reflection on the panel than would be expected. You might want to see how it looks in the store by having the salesperson switch the TV out of "Store Mode" to normal, "Home Mode". That might give you some idea of whether it will suit the bright room where you want to place a new TV.

  Answered 5 years ago by Curmudgeon

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Q: Questioni heard a reviewer say that it gets very hot. is this normal?

Asked 5 years ago by Anonymous.

• A:Answer Mine doesn’t get hot. Had it about a month, and due to COVID, it’s on most all day!

  Answered 5 years ago by Twinger

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Q: QuestionCan anyone tell me how the viewing angle is on this set? I don't see if it is an IPS panel which would, at the very least, usually indicate pretty good viewing angle. If anyone has real life experience it would be appreciated.

Asked 5 years ago by Jimcummings.

• A:Answer the viewing angle, like any other VA panel, is not as good as IPS and is average. Best seating is directly in front of the TV, but even being on the left or right side of a couch should not take away from the viewing experience, but in my experience does lead to a little more blooming around white symbols (hardly noticeable unless you are looking for it). I have done a solid amount of research for the best TV for my price range, under $1000, and this is the best option for the price and is as competitive as some models ~$1500-2000 when it comes to HDR movie watching and peak brightness. I am very happy with the purchase, but your intended primary use for this TV, EX. gaming or pc monitor, will hinder how much you enjoy this TV. If you are using it for some gaming, it does great with this but is not set up for next gen., and mostly HDR movie content then you will be thrilled with this TV. Hope this help, this is only my opinion but from all my research and all i have seen from other TVs this does HDR content as good as any out there.

  Answered 5 years ago by BudgetBallin

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Q: QuestionIt it difficult to set this tv up without an android phone

Asked 5 years ago by Justjoe.

• A:Answer Hello Joe, Thank you for your interest in the Hisense 55H9G. No its pretty easy to setup, and no its not mandatory to setup with a android phone, it can be done without. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionDoes this tv have an HDMI ARC port.. I have a new Yamaha receiver that requires an HDMI ARC plugin

Asked 5 years ago by Mary.

• A:Answer Yes it does HDMI 1 Port 4K 60 for the Hisense H9 G

  Answered 5 years ago by MURPHY

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Q: QuestionCan anyone tell me what are package dimensions? I want to make sure that will fit into my car

Asked 5 years ago by sebaxx3.

• A:Answer Hello Hisense Customer, Thank you for your interest in the 55H9G. The dimensions of the box are 53.7×33.6×6.0 in. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionWhat is the internal storage?

Asked 5 years ago by Anonymous.

• A:Answer Hello Hisense Customer, Thank you for your interest in the 55H9G. This television has a internal storage of 8GB. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionI've heard there can be red ghosting issues watching some HDR content with some of these panels. Will BestBuy allow you to return it if you notice this issue?

Asked 5 years ago by Pullthetrigger.

• A:Answer I have not seen any ghosting of the picture. I cannot comment on BB's policy for return. The picture and accuracy are better than my Samsung 55 OLED which I paid nearly $3,000 several years ago. Very pleased!

  Answered 5 years ago by ChrisdaVerified Purchase

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Q: QuestionWhat are the dimensions of the stand...how many inches wide...how many inches deep? Thank you...

Asked 5 years ago by MadameQueen1204.

• A:Answer Hello Hisense Customer, Thank you for your interest in the 55H9G. The stand dimensions for this unit are 28.4×10.2 in. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionIs this the Dual Cell Hisense that was featured in the 2020 CES?

Asked 5 years ago by Anonymous.

• A:Answer no, dual cell is not available in the U.S. market, maybe 2021 per reports I can see. CES was demonstration of that the can do. Now if they can do mini led, dual cell, that'd knock things out of the park for led TV's.

  Answered 5 years ago by averageguy

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Q: QuestionCan you deactivate the voice command?

Asked 4 years ago by ggg2.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 55H9G. Yes you can deactivate the voice command, you need to go menu>>settings>>accessibility>> turn off the voice command. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 4 years ago by HisenseProductExpert

  
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Q: QuestionCan this TV be used on an outside screened in porch?

Asked 5 years ago by Anonymous.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 55H9G. Yes you can place this on a porch. Even if it is well placed out of direct rain, a regular TV should not be used outdoors unless it is properly protected with some type of specific built-to-last outdoor TV enclosure. This television has Backlight Type Source of Full Array which is great in a lighted room. However, please bear in mind that Act of God is not covered under the manufacturer's warranty and the television need to be in dry covered area. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionDo this TV support DVB-T2 standard?

Asked 5 years ago by Khachatur.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 55H9G. Regrettably, DVB-T2 DVB-T2 standard standard is not supported in the U.S. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionIs this Tv easy to set up if you have an IOS phone?

Asked 5 years ago by Questionbyjhc1.

• A:Answer Hello Hisense Customer, Thank you for your interest in the Hisense 55H9G. This is a smart television, it is not compatible with IOS phones or devices. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionDoes the ARC audio or Bluetooth output carry 5.1 surround or just stereo?

Asked 5 years ago by taylor.

• A:Answer Hello Taylor, Thank you for your interest in the 55H9G. ARC does support 5.1 surround however Bluetooth only supports stereo. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionI am hard of hearing , my wife is not. will this TV allow for pairing of headphones and tv speaker volume simultaneously So we can both watch/listen without blaring volume.

Asked 5 years ago by Mike.

• A:Answer Great question! I just connected my cell phone earphones to the Hisense, and it works! BUT, be aware I have a sound bar connected to my TV through the optical connection. I plugged the earphones into the 3.5mm connection and I can hear through the earphones and the soundbar, simultaneously.

  Answered 5 years ago by TVwatcherVerified Purchase

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Q: QuestionIs there an option on the H9G to block or require a password to access the apps (Youtube)?

Asked 5 years ago by ConcernedParent.

• A:Answer Hello Hisense Customer, Thank you for your interest in the 55H9G. No there is not an option to block or require a password to access the apps. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionI noticed some banding on the screen. In large dark areas while streaming The Avengers in 4k on Amazon and in large grey areas! Do I have a bad panel? Thanks.

Asked 5 years ago by Anonymous.

• A:Answer Hello Hisense Customer, Thank you for your interest in the 55H9G. Please try adjusting the local dimming settings from your menu. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, We look forward to hearing from you! Harley with the Hisense Support Team

  Answered 5 years ago by HisenseProductExpert

  
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Q: QuestionHow to change guide from left side of screen to top of screen

Asked 2 years ago by Turkey.