Questions & Answers
- Model:
- RTH9585WF
- |
- SKU:
- 12512306
Q: QuestionIs this compatible to the "American Standard" HVAC?
Asked by AmericanStandard.
- A:Answer Hi, we will be happy to help verifying the compatibility of this thermostat and your system. We need to know how many total wires you have and which terminals are being used on your current thermostat. Feel free to contact our tech support team at (800) 633-3991. - Maria
Answered by Resideo Team
Q: Questionis this thermostat compatable with Honeywell TH4110U2005
Asked by kirk.
- A:Answer Hi kirk, thank you for your question. We will be happy to help verifying the compatibility of this thermostat and your system. We need to know how many total wires you have and which terminals are being used on your current thermostat. You can contact our tech support team at (800) 633-3991. - Maria
Answered by Resideo Team
Q: QuestionIs this a non communicative thermostat?
Asked by Davis.
- A:Answer Hi Davis, thank you for your question. This is a non-communicating thermostat, it connects directly to your low voltage HVAC wiring. We will be happy to help verifying the compatibility of this thermostat and your system. We need to know how many total wires you have and which terminals are being used on your current thermostat. Feel free to contact our tech support team at (800) 633-3991. - Maria
Answered by Resideo Team
Q: QuestionDoes this product have the 1 cool 2 heat function?
Asked by jay.
- A:Answer Hi Jay, thank you for reaching out! The RTH9585WF Smart Thermostat is compatible with up to 3 Heat/2 Cool Conventional Systems. If further questions arise or you'd like to verify compatibility, please reach out to us at 1-800-468-1502, we will be happy to help.— Charlie
Answered by Resideo Team
Q: QuestionWill this work with gas baseboard heaters?
Asked by Nabeel.
- A:Answer Hi Nabeel, we will be happy to help verifying the compatibility of this thermostat and your system or recommend you a suitable model. If you have a low voltage system (24 V) we need to know how many total wires you have and which terminals are being used on your current thermostat. If you have a line voltage system we need to know what is the voltage, wattage and amperage. At your convenience, please contact our team at (800) 633-3991. - Maria
Answered by Resideo Team
Q: QuestionIs this thermostat compatible with any satellite sensors?
Asked by Roger.
- A:Answer Hi Roger, thank you for your question. This thermostat is not compatible with sensors. - Maria
Answered by Resideo Team
Q: QuestionDoes it have an app for remote use
Asked by Jerri.
- A:Answer Hi Jerri, thank you for your question. This thermostat can be controlled remotely from your phone using the Total Connect Comfort (TCC) app. You will first have to configure the thermostat and connect it to your Wi-Fi network, then create and account and register the thermostat using the MyTCC (My Total Connect Comfort) website. Then you will be able to control the unit using the app. - Maria
Answered by Resideo Team
Q: QuestionDoes this Thermostat need batteries
Asked by Chris.
- A:Answer Hi Chris, thank you for your question. This thermostat does not use batteries, it takes power from your HVAC system using the C wire. - Maria
Answered by Resideo Team
Q: QuestionBelieve this is the unit I have. I can not find the paperwork. It is not following the program settings. It is not changing for the wake or sleep settings. Have been changing it manually. What could be wrong?
Asked by Terri.
- A:Answer Hi Terri, thank you for bringing this to our attention. We will be happy to take a look at this and verify what can be causing it. Our thermostats have the Smart Response feature that starts the system before schedule so it reaches the setpoint by the desired time. You can contact our tech support team at (800) 633-3991. - Maria
Answered by Resideo Team
Q: QuestionI am reading this is dual fuel compatable. Multistage heat pump and two stage backup furnace is whatmy setuo will be and I will want to be able to have a setpoint to switch to gas furnace when it gets to about 5F since the cold climate HP is efficient.
Asked by JoeyG.
- A:Answer Hi JoeyG, thank you for reaching out. This thermostat works with up to 3 Heat / 2 Cool Heat Pump with aux heat. It is not compatible with dual fuel. We will be happy to recommend you a dual fuel compatible device at (800) 633-3991. - Maria
Answered by Resideo Team
Q: QuestionHow this thermostat get outdoor temperature
Asked by barbara.
- A:Answer Hi Barbara, thank you for reaching out! The Wi-Fi thermostat retrieves the local outdoor temperature based on the zip code you enter during the registration process.
Answered by Resideo Team
Q: QuestionHow do I change the battery in a Honeywell Home Smart Color Thermostat?
Asked by Anonymous.
- A:Answer Hi, thank you for your question. This thermostat does not have a replaceable battery, it takes power from your HVAC system using the C wire. - Maria
Answered by Resideo Team
Q: QuestionCan I lock out the screen and keep people from changing temp. I’d like to control from the app only.
Asked by Radar92873.
- A:Answer Hi Radar92873, thank you for your question. You can lock the thermostat screen and control it using the TCC app. - Maria
Answered by Resideo Team
Q: QuestionDoes this come with c wire
Asked by Anonymous.
- A:Answer Hi! Thanks for reaching out. The C-wire (or common wire) is part of the wiring setup that comes from your HVAC system to the thermostat’s wall plate. Please note that the thermostat itself does not include a C-wire, it needs to be provided by your existing installation.— Charlie
Answered by Resideo Team
Q: QuestionDoes this come with instillation instructions?
Asked by Ninny.
- A:Answer Hi Ninny, thank you for your question. The thermostat includes installation instructions. You can also reach out to our tech support team at (800) 633-3991 or send us a private message to our Honeywell Home Facebook account and we will be happy to guide you through the thermostat installation. - Maria
Answered by Resideo Team
Q: QuestionBased on this Emerson thermostat layout can I switch to the Honeywell Smart thermostat?
Asked by Scottr3126.
- A:Answer Hi Scottr3126, we will be happy to help verifying the compatibility of this thermostat and your HVAC system. We need to know how many total wires you have and which terminals are being used on your current thermostat. Feel free to contact our team at (800) 633-3991 or send us a private message to our Honeywell Home Facebook account. - Maria
Answered by Resideo Team
Q: QuestionIs this comparable ro a Lennox iComfort 10F81 R I+ I- C
Asked by KimC.
- A:Answer Hi KimC, thank you for your question. This thermostat's wiring is not comparable to our thermostats'. We recommend you to contact your HVAC contractor to re-wire the system.
Answered by Resideo Team
Q: QuestionWill this replace a Carrier TC-NHPO1A THermostat
Asked by GaryD.
- A:Answer Hi GaryD, we will be happy to help verifying the compatibility of this thermostat and your system. We need to know how many total wires you have and which terminals are being used on your current thermostat. You can contact our team at (800) 633-3991 or send us a private message to our Honeywell Home Facebook account. - Maria
Answered by Resideo Team
Q: QuestionCan I add multiple stats to the app
Asked by tom.
- A:Answer Hi Tom, thanks for the question. You can add multiple thermostats, locations and users to the app.
Answered by Resideo Team
Q: Questiondoes the thermostat screen turn on or off by someone just coming close to the screen or do you physically need to touch the screen to activate it?
Asked by Ben.
- A:Answer Hi Ben, the thermostat doesn't have a motion sensor to detect movement. The unit has a inactive screen brightness setting which you can set between 0-10 zero being no backlight at all.
Answered by Resideo Team
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