This accumulates a lot of ice. To the point where both the top shelf in freezer as well as top shelf in the door could not be used. They were simply full of ice.

My question is what can we do to avoid the unnecessary ice. null

Question

This accumulates a lot of ice. To the point where both the top shelf in freezer as well as top shelf in the door could not be used. They were simply full of ice. 

My question is what can we do to avoid the unnecessary ice. null

InsigniaCustomerSupport · Accepted Answer

1. Don't open your freezer door longer than necessary;
2. Regularly check the gasket for damage;
3. Double-check to be sure the freezer door closes completely;
4. Only place cooled food in the freezer;
5. Do not place the freezer near warm appliances like a furnace, dryer or water heater;

Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us

KenInMN · Answer

Make sure that the unit is level and the door is closing all the way and sealing.

Show · Answer

So far my unit is working great . Is it possible that the fan is not working like it should ? Contact the service people to see if the warranty is up ! Hope that helps .

Rich · Answer

Check the door seal. Frost build up is usually caused by air getting onto the freezer by way of the door not sealing well.

“This accumulates a lot of ice. To the point where both the top shelf in freezer as well as top shelf in the door could not be used. They were simply full of ice. My question is what can we do to avoid the unnecessary ice.”

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