A:AnswerHello Cathy, We are sorry to hear about the inconvenience. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue.
A:AnswerIt comes with the side brush, two sets of mop pads, and two vacuum bags that are in the compartment - so not necessarily! I would get some more vacuum bags and parts for the future, but all you need is the iRobot app on your phone for setup when you first get it.