Questions & Answers

Q: QuestionWhat is the maximum data transfer speed of this USB-C adapter?

• A:Answer This USB-C adapter supports data transfer speeds of up to 5 Gbps, allowing for quick and easy data transfers.

Q: QuestionIs this USB-C multi-adapter compatible with Windows operating systems?

• A:Answer Yes, this adapter is compatible with Windows XP, 7, and higher operating systems.

Q: QuestionDoes this adapter support Power Delivery?

• A:Answer Yes, this adapter supports Power Delivery 3.0 via its USB-C charging port, with a maximum output of 60W, ensuring your connected laptop stays powered while in use.

Q: QuestionHow many USB ports does this multi-adapter have?

• A:Answer This multi-adapter has 2 USB ports that allows you to connect up to 2 USB 3.0, 2.0 or 1.1 devices to your computer via a single USB Type-C port.

Q: QuestionWhy is this adapter good for portability?

• A:Answer This adapter is designed with a small form factor, making it easy to carry around.

Q: QuestionDoes this adapter support Gigabit Ethernet?

• A:Answer Yes, this adapter offers reliable network connectivity through its Gigabit Ethernet port, which also features LED indicators.

Q: QuestionWhat is the maximum resolution supported by the HDMI port on this adapter?

• A:Answer The HDMI port on this adapter supports displays with a maximum resolution of up to 4K at 30Hz.

Q: QuestionIs this compatible with the new Apple M1 MacBook Pro and Air??

Asked 4 years ago by nerd21.

• A:Answer This product will not be compatible with the Apple M1 Macbook Pro or Air due to no available Big Sur drivers from J5 Create.

  Answered 4 years ago by Johnny

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Q: QuestionWill this work on the nintendo switch?

Asked 6 years ago by CaFmAn.

• A:Answer Hello, Thank you very much for your question! The j5create - 2-Port USB 3.0 Hub with HDMI and Gigabit Ethernet USB Type-C Adapter (JCA374) is compatible with Windows, macOS, and Chrome OS computers that support the following features over USB-C: USB 3.0, DisplayPort Alt Mode, USB Power Delivery. Unfortunately, the JCA374 is not compatible with the Nintendo Switch. While the Ethernet port on the JCA374 will be compatible with the Nintendo Switch, the HDMI output will not work.

  Answered 5 years ago by J5create Team

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Q: QuestionCon I connect my iPad to the Ethernet with this?

Asked 5 years ago by MDV.

• A:Answer No, because the JCA374 requires a driver for Ethernet connectivity it will not; we do have other plug and play devices that will and for that information, we recommend contacting support on the packaging and someone will be able to recommend the right device for your needs.

  Answered 5 years ago by J5create Team

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Q: QuestionI want to add two external monitors to a Dell Latitude 5410. I can connect one monitor to the existing HDMI port on the Dell. Will this provide a 2nd HDMI port that I can then use to extend the desktop? I'm only interested in running 1080p. Thanks.

Asked 4 years ago by Khaldac.

• A:Answer Yes, it appears the Dell Latitude 5410 does support DP alt-mode (Video output via USB-C), therefore the JCA374 will output an additional HDMI monitor for you on top of the built-in HDMI port.

  Answered 4 years ago by J5create Team

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Q: QuestionWill this work with a surface book 2 ?

Asked 6 years ago by Jimb.

• A:Answer I use the device on a Surface Book 2 and it works very well, love the flexibility.

  Answered 6 years ago by TraveltechVerified Purchase

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Q: QuestionHow to Wake up my monitor without having to open up the laptop while docked. How do you do that?

Asked 4 years ago by Screen.

• A:Answer That would be in Power Options > Additional power settings > Choose what closing the lid does > click on the drop-down menu "When I close the lid:" and change the selected option for "On battery" and "Plugged in" to "Do nothing". Select Save Changes.

  Answered 4 years ago by J5create Team

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Q: QuestionWe are looking for something to connect to our router via cat 5/6 cable. The new laptop does not have cat port......is this what you need to be able to do this in addition to adding a couple of usb ports???

Asked 5 years ago by thechad1969.

• A:Answer Yes, The JCA374 can be used to allow the addition of an Ethernet (CAT) port to your computer.

  Answered 5 years ago by J5create Team

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Q: Questioncan i connect my laptop to the internet with the ethernet port

Asked 3 years ago by Anonymous.

• A:Answer Yes, you can use the Ethernet port on the adapter to access the internet. Just connect the Adapter to your computer via USB-C host cable and an Ethernet cable to Ethernet port and the other end to a router or modem.

  Answered 3 years ago by J5create Team

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Q: QuestionCan I use the USB-C port for data transfer rather than power input?

Asked 3 years ago by ashaleigh.

• A:Answer The USB-C power-in port will only support pass-through charge.

  Answered 3 years ago by J5create Team

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Q: QuestionWhen will driver support for Big Sur 11 be available? MacBook Air M1 only ships with Big Sur. Only 2 USC C ports require a hub for HDMI and Ethernet. Please reply with the estimated date when this OS will be supported by this product.

Asked 4 years ago by AErk.

• A:Answer Please contact our Customer Service Department for further information about this issue. their information can be found on the back of the packaging or in the "Support" Tab on our website.

  Answered 4 years ago by J5create Team

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Q: QuestionWill this hub also charge my Chromebook when connected without an additional power source?

Asked 5 years ago by Anonymous.

• A:Answer No, but this adapter has a USB-C adapter that you can plug your power source/charger into.

  Answered 4 years ago by JFSkala

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Q: QuestionCan I connect 2usb microphones for use to this device?

Asked 5 years ago by Reese21.

• A:Answer Yes, you should be able to plug 2 USB microphones into the JCA374

  Answered 5 years ago by J5create Team

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