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I recommend first trying following up with Best Buy regarding the installation. From what I have read in the Owner's Manual it does not mention a plug needing to be removed. Please refer to page 20 of the Owner's Manual regarding installation of the inlet hose. If you need further assistance, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
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