A:AnswerThis is not an unlocked phone as it is sold primarily for metropcs customers. To unlock this phone, you can do so through metropcs if you have service for 90 days on this phone or you can reach out to a 3rd party company and pay them to unlock the phone. There are no guarantees that the 3rd party company will be able to unlock all the features of the phone.
A:AnswerThe MetroPCS Galaxy S5 comes SIM locked to MetroPCS, so it is not initially available to be used with a SIM from another GSM carrier. You may want to visit the MetroPCS website for all the details around the MetroPCS unlock policy, which states, in part, "Your handset must have had active service for a minimum of ninety (90) consecutive days from the individual phone’s activation date."
A:AnswerIf you pay with a credit card, Best Buy is really good about giving you a full refund. Just make sure your return is within the 15 day period. I have purchased a lot of MetroPCS phones from Best Buy and I have returned a couple. All were paid with my credit card, so the refund process was very easy.