Questions & Answers

Name: RIG - 500 PRO HX 3D Audio Gaming Headset for Xbox series X|S and Xbox One - Black
Brand: RIG
SKU: 6258496
Price: 38.99 USD
Rating: 4.2 (987 reviews)

RIG - 500 PRO HX 3D Audio Gaming Headset for Xbox series X|S and Xbox One - Black

Model:: RIG 500 PRO HX; |
SKU:: 6258496

User rating, 4.2 out of 5 stars with 987 reviews.

Highly rated by customers for:

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QuestionI bought my rig and it was working fine then other people could not hear me. So I plugged it into my other controller and it worked fine. It then had the same problem and I don’t know what to do.
Asked 6 years ago by Logo.
- Answer Hello! We are sorry to hear you are having some issues with the headset. If the issue remains in the second controller, it could mean an actual problem with the headset. We recommend testing the headset with your mobile just so we can completely isolate the issue. If the issue remains, then it will be best to replace the headset. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website: https://bit.ly/2XUcY6c. Please note the life span of the product depends on the usage but on many cases they last for way past their warranty period. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
  Answered 5 years ago by PlantronicsRepresentative
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QuestionHow can i get my sound to increase on my rig 500 pro
Asked 6 years ago by Hi.
- Answer Hello! To adjust the volume of the headset you will need turn the volume wheel on the dial. You can also adjust the volume directly from your gaming console. Please don't hesitate to contact our Customer Care Team at www.plantronics.com/support if you require assistance.
  Answered 5 years ago by PlantronicsRepresentative
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QuestionHi i purchased the rig 500 pro 2 weeks ago and today i was talking to my friends over it, every time i unmute my mic it makes static noises, i tried fixing it multiple times but its not working is there any spare mic pieces available i could get??
Asked 6 years ago by Nina.
- Answer Hello! We are sorry to hear you are having some issues with the microphone of the headset. If the microphone is transmitting static noises, it could mean an issue with the microphone or the headset itself. You may want to try adjusting the audio levels on your gaming console. We also recommend testing the headset with a different controller or with your mobile to see where the issue is coming from. If for some reason the issue remains, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
  Answered 5 years ago by PlantronicsRepresentative
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QuestionAny fixes for the mic part mine just randomly stopped working
Asked 6 years ago by Truegamer.
- Answer Hello! We are sorry to hear that. If you are experiencing some issues with the microphone, we recommend checking the audio settings under your gaming console. We also recommend testing the headset with a different controller or with your mobile to see where the issue is coming from. If for some reason you still encounter the same issue, then it means the headset has an actual problem and it will be best to replace it. Remember this unit counts with a limited warranty since the first day of purchase and you can request a replacement directly through our official website: https://bit.ly/35yHmp8. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
  Answered 5 years ago by PlantronicsRepresentative
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QuestionDo this work if used with the xbox controller adaptor
Asked 6 years ago by MikeChase.
- Answer Yes!
  Answered 6 years ago by Nene413
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QuestionIs this compatible with PS4? What is the difference that it makes it not compatible with PS4.
Asked 6 years ago by Henry.
- Answer Most definitely! I’ve used it with Xbox, PS4, and PC. It comes with little plastic adaptors that it says to use but they are not really needed.
  Answered 6 years ago by TocciMom
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QuestionIs this compatible for Macbook? What features won't work in a Macbook?
Asked 6 years ago by Henry.
- Answer It's really difficult to use it on other consoles other then x box
  Answered 6 years ago by Awesome
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QuestionThe mic sounds horrible. Just bought this today. It sounds like Im talking in a pringles can when I record my voice. With other people they hear popcorn popping in the background and my voice sounds like a old smokers voice. Anyway I can fix this?
Asked 6 years ago by MattB.
- Answer Hello! We are sorry to hear that. If you are experiencing some audio issues with the microphone, you may want to make sure to align the notches on the appropriate sleeve and volume wheel before attaching to your controller. We also recommend to adjust the audio settings under your gaming console. Last but not least, test the headset connected to your mobile device to see where the issue is coming from. If for some reason you still encounter the same issue with the microphone, then it means it might have an actual problem and we might be able to send you a new microphone as one time courtesy. Our intention is to provide the highest quality products to our customers and we thank you for bringing this issue to our attention. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
  Answered 6 years ago by PlantronicsRepresentative
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QuestionCable is not good asking you guys for a link to a new one worth the dial for Xbox thanks
Asked 6 years ago by Ant.
- Answer Hi Ant! We're sorry to hear your cable is not working correctly. We strongly recommend you to contact our Customer Care Team at: 855-765-7878 to verify availability of the cable.
  Answered 6 years ago by PlantronicsRepresentative
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QuestionI want to buy this product because of its compatibility with Atmos but I use an Xbox headset adapter to make it easy for me to adjust the chat mixer. My question is: Will the headset and Atmos work with the adapter?
Asked 6 years ago by Nick.
- Answer I use a turtle beach audio adapter and it works fine
  Answered 6 years ago by Desertdweller
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QuestionWhat is the code specifically for?
Asked 6 years ago by Carlos.
- Answer The code is to provide you Dolby sound quality. Without using the code they are just regular sound headphones.
  Answered 6 years ago by jdtx903
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QuestionI bought these headphones about a week ago and they worked fine for about a day. Then one day I got up and they wouldn’t work no matter how I plugged them in. I left and went out of town and came back to them still not working. Is there any solution?
Asked 6 years ago by Idcaboutadamnnickname.
- Answer Hi! We're truly sorry to hear about your experience with your RIG 500 PRO HX. If you're not getting any audio from the speakers, please test the cable by moving it and checking if there are any shorts that might be causing this. If you have another standard 3.5mm auxiliary cable, please test it with the headset to isolate the cause of the issue. If you notice the issue comes from the cable, we might have some spares available at the warehouse to send you a new one as a one-time exception. Please note this unit has a one-year warranty from date of purchase. For further assistance, feel free to contact our Customer Care Team at: 855-765-7878
  Answered 6 years ago by PlantronicsRepresentative
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QuestionDo i need a special adapter for my xbox one since i have a controller with no 3.5 jack
Asked 6 years ago by Luis.
- Answer Need to use a xbox remote with the 3.5 input.
  Answered 6 years ago by jdtx903
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QuestionI just bought this mic 2 hours ago and every since then I have been trying to talk in an Xbox party. The mic isn’t working I can eat people but I can’t talk and I downloaded Dolby and used the code and it won’t work.
Asked 6 years ago by Corey.
- Answer Hello! I am sorry to hear about your experience with the headset. If your microphone is not working, please make sure to align the notches on the appropriate sleeve and volume wheel before attaching it to your controller and make sure the mic boom is inserted all the way properly. You may also want to make sure the audio settings on your gaming console are set up properly. Last but not least, please try to connect the headset to your mobile to completely isolate the issue. If for some reason you are still having the same issue with the headset connected to your mobile, then it means it has an actual problem and it is best to replace it. Remember this unit counts with a limited warranty since the first day of purchase, and if you need a replacement you can simply click on the following link for further instructions: https://bit.ly/2N637EC. Please don't hesitate to contact our Customer Care Team at 800-985-9815 if you require assistance.
  Answered 6 years ago by PlantronicsRepresentative
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Questionwork on pc?
Asked 6 years ago by jane.
- Answer Yes you just need a line in line stereo adapter
  Answered 6 years ago by HRBomber
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QuestionAre there different colors or just one?
Asked 6 years ago by JasonR.
- Answer There are different designs for the RIG 500, you have copper and black or just black. You will notice there is a Pro,HX, and HS. HS will have Sony logo on box, HX will have Xbox logo on box. The Pro [in copper] will be by the computer components and not usually in with the console headsets. They all will work however only the Pro and HX comes with Dolby Atmos for Windows/xbox.
  Answered 6 years ago by HRBomber
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QuestionMy son just got headset yesterday and the one ear is not working now. Please help!!!
Asked 6 years ago by Meer.
- Answer I would return them. I have had the same problem and i ended up returning them. you end up getting a bad one. I have had a couple bad ones....
  Answered 6 years ago by Emily
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QuestionIs this compatible with a PC?
Asked 6 years ago by Ummmm.
- Answer Also works with a pc.
  Answered 6 years ago by Smile
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QuestionI got this headset and have it hooked up to my Xbox I've went through and done the chat mixer Mic monitoring and headset volume but people hear play back even when I have the Mic up and muted playback still goes through?????
Asked 6 years ago by Bruce.
- Answer Im having the same issue. Ive tried everything to resolve on my xbox. No firmware updates to contend with. Tried every setting and was able to duplicate the issue on multiple controllers. This headset seems to suffer from this. There are some posts on the web about it but not much because not many people buy this headset really vs the other mainstream gamer headset brands.
  Answered 6 years ago by sinx
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QuestionHas anyone used this headset with a iMac or a MacBook Pro or both by chance?
Asked 6 years ago by TheTechGuy.
- Answer Yes imac and HP here. Ot workes flawess like a charm. Quality is very good and definitely love that you can use it on your pc or mac.
  Answered 6 years ago by Adam342
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Showing 81-100 of 141 questions

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Questions & Answers

RIG - 500 PRO HX 3D Audio Gaming Headset for Xbox series X|S and Xbox One - Black

Q: QuestionI bought my rig and it was working fine then other people could not hear me. So I plugged it into my other controller and it worked fine. It then had the same problem and I don’t know what to do.

Q: QuestionHow can i get my sound to increase on my rig 500 pro

Q: QuestionHi i purchased the rig 500 pro 2 weeks ago and today i was talking to my friends over it, every time i unmute my mic it makes static noises, i tried fixing it multiple times but its not working is there any spare mic pieces available i could get??

Q: QuestionAny fixes for the mic part mine just randomly stopped working

Q: QuestionDo this work if used with the xbox controller adaptor

Q: QuestionIs this compatible with PS4? What is the difference that it makes it not compatible with PS4.

Q: QuestionIs this compatible for Macbook? What features won't work in a Macbook?

Q: QuestionThe mic sounds horrible. Just bought this today. It sounds like Im talking in a pringles can when I record my voice. With other people they hear popcorn popping in the background and my voice sounds like a old smokers voice. Anyway I can fix this?

Q: QuestionCable is not good asking you guys for a link to a new one worth the dial for Xbox thanks

Q: QuestionI want to buy this product because of its compatibility with Atmos but I use an Xbox headset adapter to make it easy for me to adjust the chat mixer. My question is: Will the headset and Atmos work with the adapter?

Q: QuestionWhat is the code specifically for?

Q: QuestionI bought these headphones about a week ago and they worked fine for about a day. Then one day I got up and they wouldn’t work no matter how I plugged them in. I left and went out of town and came back to them still not working. Is there any solution?

Q: QuestionDo i need a special adapter for my xbox one since i have a controller with no 3.5 jack

Q: QuestionI just bought this mic 2 hours ago and every since then I have been trying to talk in an Xbox party. The mic isn’t working I can eat people but I can’t talk and I downloaded Dolby and used the code and it won’t work.

Q: Questionwork on pc?

Q: QuestionAre there different colors or just one?

Q: QuestionMy son just got headset yesterday and the one ear is not working now. Please help!!!

Q: QuestionIs this compatible with a PC?

Q: QuestionI got this headset and have it hooked up to my Xbox I've went through and done the chat mixer Mic monitoring and headset volume but people hear play back even when I have the Mic up and muted playback still goes through?????

Q: QuestionHas anyone used this headset with a iMac or a MacBook Pro or both by chance?

QuestionI bought my rig and it was working fine then other people could not hear me. So I plugged it into my other controller and it worked fine. It then had the same problem and I don’t know what to do.

QuestionHow can i get my sound to increase on my rig 500 pro

QuestionHi i purchased the rig 500 pro 2 weeks ago and today i was talking to my friends over it, every time i unmute my mic it makes static noises, i tried fixing it multiple times but its not working is there any spare mic pieces available i could get??

QuestionAny fixes for the mic part mine just randomly stopped working

QuestionDo this work if used with the xbox controller adaptor

QuestionIs this compatible with PS4? What is the difference that it makes it not compatible with PS4.

QuestionIs this compatible for Macbook? What features won't work in a Macbook?

QuestionThe mic sounds horrible. Just bought this today. It sounds like Im talking in a pringles can when I record my voice. With other people they hear popcorn popping in the background and my voice sounds like a old smokers voice. Anyway I can fix this?

QuestionCable is not good asking you guys for a link to a new one worth the dial for Xbox thanks

QuestionI want to buy this product because of its compatibility with Atmos but I use an Xbox headset adapter to make it easy for me to adjust the chat mixer. My question is: Will the headset and Atmos work with the adapter?

QuestionWhat is the code specifically for?

QuestionI bought these headphones about a week ago and they worked fine for about a day. Then one day I got up and they wouldn’t work no matter how I plugged them in. I left and went out of town and came back to them still not working. Is there any solution?

QuestionDo i need a special adapter for my xbox one since i have a controller with no 3.5 jack

QuestionI just bought this mic 2 hours ago and every since then I have been trying to talk in an Xbox party. The mic isn’t working I can eat people but I can’t talk and I downloaded Dolby and used the code and it won’t work.

Questionwork on pc?

QuestionAre there different colors or just one?

QuestionMy son just got headset yesterday and the one ear is not working now. Please help!!!

QuestionIs this compatible with a PC?

QuestionI got this headset and have it hooked up to my Xbox I've went through and done the chat mixer Mic monitoring and headset volume but people hear play back even when I have the Mic up and muted playback still goes through?????

QuestionHas anyone used this headset with a iMac or a MacBook Pro or both by chance?