Questions & Answers

Q: QuestionWhat is the distance between the centerlines of the mounting screw holes?

Asked 3 years ago by MikeO.

Q: QuestionCan you have two doorbells on one?

Asked 3 years ago by Tracy.

• A:Answer Only works with one doorbell.

  Answered 3 years ago by Georgesbose1Verified Purchase

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Q: QuestionHow do we set our new Ring to only chime when people are seen? Ours chimes every time a car drives by.

Asked 4 years ago by Lookout.

• A:Answer Reduce the motion sensitivity or reduce the range so that it does not alert on every vehicle driving by. The Ring Pro 2 also has a settings to alert only for people.

  Answered 4 years ago by FredAVerified Purchase

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Q: Questiondo i have to contact my internet provider (Comcast) so they can enter data into my cell phone so my ring 3 will function properly? i'm not getting any notification when i'm away from home even though I set the ring to Away.

Asked 4 years ago by willi.

• A:Answer All you have to do is go to your settings for your Ring,that you have downloaded the app on you phone. Dont set the ring on away settings. Set it for Home..

  Answered 3 years ago by Georgesbose1Verified Purchase

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Q: QuestionWhen the ring pro 2 doorbell is hooked up using your existing doorbell wiring, does the original doorbell still chime when the pro 2 bell is rung?

Asked 4 years ago by Anonymous.

• A:Answer Hello Yes. The Ring Video Doorbell Pro 2 requires a compatible doorbell, Ring Plug-In Adapter or transformer (not included): 16-24 VAC, 40VA max, 50/60Hz. No halogen or garden-lighting transformers. The following is a list of mechanical and electronic doorbell chimes we have tested and confirmed: https://support.ring.com/hc/en-us/articles/360059789591-Ring-Video-Doorbell-Pro-2-Chime-Kit-Compatibility-List Also, Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today! Thank you, Antonio from Ring

  Answered 4 years ago by Ring

  
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Q: QuestionDoes the pro 2 NOT lose its power when the tempature goes below 39 degrees Fahrenheit?

Asked 4 years ago by Pointer.

• A:Answer Not at all! In fact, it’s 0° in Colorado where I live right now. And the camera and video are working great as always

  Answered 4 years ago by Brawn99Verified Purchase

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Q: QuestionI bought the Ring Doorbell Pro 2, to replace the old doorbell on my house which looks along the wall where the front door is. How to I make this look in the same direction as seen from the front door?

Asked 4 years ago by RodF.

• A:Answer Ring makes angle brackets. Different angles. You have to install the brackets or frame for the ring that you can purchase from Ring. They provide you with all hardware for installation.

  Answered 3 years ago by Georgesbose1Verified Purchase

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Q: QuestionWhat stores near me have the ring video camera pro 2 in stock?

Asked 4 years ago by jimm.

• A:Answer Ocala

  Answered 3 years ago by PrintersetupVerified Purchase

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Q: QuestionI have a wired doorbell that rings in two different locations (on two different floors). My transformer says it is 16 V and 30 VAC. If I wire the Pro 2 in place of my old doorbell, will it ring my original chimes when the ring button is pressed?

Asked 4 years ago by jel541.

• A:Answer Hello jel541, Great question. The Ring Video Doorbell Pro 2 requires a hardwired connection, and a transformer that ranges at 16-24VAC, 50/60HZ. If you connect the Ring Pro to your hardwired connection, it may ring your original chime. For wiring help and more information, please see our help center article: https://support.ring.com/hc/en-us/articles/360036047831-Physically-Installing-your-Ring-Video-Doorbell-Pro. Ring Community launched in March 2019 to help deliver the most current news and educational information to our customers. You can find tips and tricks from other Ring users at https://community.ring.com/. This peer-to-peer forum allows our neighbors to share their feedback and experiences to assist each other in resolving their concerns. Thank you, Jamila, with Ring.

  Answered 4 years ago by Ring

  
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Q: QuestionWhat is the biggest difference between this item and ring4

Asked 4 years ago by JAMES.

• A:Answer Hello James, The Video Doorbell Pro 2 is a wired video doorbell that offers enhanced Head-to-Toe HD+ Video and other features such as Alexa Greetings (for Ring Protect subscribers), 3D Motion Detection, Audio+, and Bird's Eye View. With Ring’s premium Video Doorbell Pro 2, you can check in on your front door anytime, from anywhere, and can see and speak to visitors at your door in real-time using your Ring app or Alexa-enabled device. The Ring Video Doorbell 4 is Ring’s newest battery video doorbell with features including all-new color Pre-Roll technology, 1080p HD video, two-way talk, Advance Motion Detection, enhanced dual-band wifi and Quick Replies. With color Pre-Roll, users can see even more of what’s happening outside their front door. With an additional 4-second color video preview of each motion event, the doorbell will automatically start recording before users even receive an alert. This link shows a chart lists out the features of the individual Ring smart doorbell models, along with a recommendation (below the chart) as to which model might be best for you: https://support.ring.com/hc/en-us/articles/115004668746-Ring-Video-Doorbells-Product-Comparison For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. You can also visit our help site, https://support.ring.com/hc/en-us, for tips & tricks, videos and help articles for all our Ring products. Thank you, Antonio from Ring

  Answered 4 years ago by Ring

  
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Q: QuestionHow long does the battery last on the ring doorbell pro

Asked 4 years ago by mike.

• A:Answer Hello Mike, The Ring Video Doorbell Pro 2 is a hardwired doorbell and does not use a battery. It is compatible with most digital and mechanical doorbell systems that are powered by a transformer (16-24 VAC, 40VA max, 50/60Hz). A great first step is locating and confirming your transformer's rating. Also, Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring. We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding the Ring Video Doorbell Pro 2. Thank you, Antonio from Ring

  Answered 4 years ago by Ring

  
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Q: QuestionWill this replace the sound of my old doorbell inside? If not, what do I need to do to replace the sound of my old doorbell?

Asked 4 years ago by Gracie.

• A:Answer You would have to get a ring chime to plug in the wall and can change the sounds from the ring app.

  Answered 4 years ago by kvanwrightVerified Purchase

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Q: QuestionHow do you decide between wired and wireless door bell>

Asked 4 years ago by Anonymous.

• A:Answer In my experience the wired devices have a better camera response time and a slightly better overall quality. I have used both wired and wireless for Ella from ring and prefer the wired. If you don’t have a doorbell already wired they do offer a wired plug for power and the chimes from ring work with both

  Answered 3 years ago by BradleyMVerified Purchase

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Q: QuestionMy doorbell rings outside what did I do wrong

Asked 4 years ago by Pete.

• A:Answer Mine rings on both the inside and outside. The ringing on the outside tells the person on the outside that the Ring works as well as on the inside! Nothing is wrong with that.

  Answered 3 years ago by DavidSVerified Purchase

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Q: QuestionI purchased the Ring Doorbell Pro 2 and had it installed by the Geek Squad but it hasn't worked properly since it's been installed. I have a new build home and have been told that the doorbell is 12 volts. Can I run this Ring on 12 volts?

Asked 4 years ago by MiscieB.

• A:Answer Hi Miscie, No, the Ring Video Doorbell Pro 2 will require a range between 16-24 VAC, 10VA+ (40VA Max) at 50/60Hz. If there is no sufficient power to the Ring device, you will experience issues such as the device not powering on or the device falling offline frequently. On our website, we provide a walk-through of the installation from start to finish for your peace of mind: https://support.ring.com/hc/en-us/articles/360054675132-Video-Doorbell-Pro-2-Installation-guide-. If you have any additional questions, we encourage you to reach out on our Ring Community page, where other Ring users, like yourself, have an open discussion platform to share their experiences, as well as solutions to issues experienced: https://community.ring.com/. Best, Caitlin with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionCan I get the ring door bell pro to connect to my internet with a wired or lan connection? I am constantly having issues with the WiFi connection to the door bell, no issues with WiFi to floor light cameras or other WiFi devices

Asked 4 years ago by David.

• A:Answer Hello David, Ring's Video Doorbell Pro 2 is compatible with b/g/n/ac wifi networks operating on 2.4 GHz or 5.0GHz frequencies. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionIs there additional hardware or cameras to enable the Birdseye feature?

Asked 4 years ago by Mantis.

• A:Answer Hello Mantis, After setting up 3D Motion Detection, Bird's Eye View will be automatically enabled for that device on your account, and the accounts of any Shared Users who have access to that device. With Bird's Eye View you can get an aerial map view of motion events around your home and clearly see the path that visitors take when visiting your property. This article will answer commonly asked questions concerning the Bird's Eye View feature: https://support.ring.com/hc/en-us/articles/360056772832-Bird-s-Eye-View-information. For any additional questions or concerns, please feel free to reach out on our community forum at https://community.ring.com/. Thanks, Alexis with Ring

  Answered 4 years ago by Ring

  
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Q: QuestionCan wireless door bell extenders be used with Ring doorbell pro2?

Asked 4 years ago by Johnne.

• A:Answer I may be misunderstanding your question, so I apologize in advance. But if you are speaking of the Chime devices, then yes those are most certainly and nice added addition to your doorbell. However, they are not required if you have Alexa echo devices or Alexa Show devices already on your home. You can set up your doorbell to have the “chime” sounds a doorbell typically makes, come thru loud and clear from your Alexa devices.

  Answered 4 years ago by DanyankieVerified Purchase

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Q: QuestionIs this the latest 2021 model ring pro 2 smart video doorbell

Asked 4 years ago by Anonymous.

• A:Answer Yes, this is the newest Video Doorbell Pro 2 released by Ring and certain retailers on March 31, 2021.

  Answered 4 years ago by DanyankieVerified Purchase

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