Questions & Answers

Q: QuestionWhat is the suction power of this Roborock vacuum?

• A:Answer The Roborock QR 798 has a suction power of 10,000 Pa.

Q: QuestionWhat is the capacity of the dustbin?

• A:Answer The dustbin has a capacity of 2.7 gallons.

Q: QuestionHow does the Roborock QR 798 navigate?

• A:Answer It uses PreciSense LiDAR Navigation to map your home with extreme precision, creating detailed floor plans for efficient navigation.

Q: QuestionHow does the Roborock QR 798 handle mopping?

• A:Answer It uses dual liftable spinning mops that provide enhanced scrubbing power and automatically lift when vacuuming carpets.

Q: QuestionDoes the Roborock QR 798 avoid obstacles?

• A:Answer Yes, it uses ReactiveTech sensors to intelligently detect and avoid obstacles like furniture, cables, and small objects.

Q: QuestionDoes this Roborock vacuum have an auto-emptying feature?

• A:Answer Yes, the Roborock QR 798 has an auto dust emptying system that automatically transfers collected dirt and debris into a large-capacity dustbin at the dock.

Q: QuestionHow is the QR 798 different from the QV 35S?

Asked 1 month ago by denver77.

• A:Answer Hi, Thanks for your question. QR 798 and QV35S are exactly the same model, just have the different names for different sales channels.

  Answered 1 month ago by Roborock support

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Q: QuestionI have a QR 798 and want to order extra replacements parts. I have looked for QR 798 but it is not listed anywhere, would the Qrevo Pro parts be the right ones to order?

Asked 3 months ago by JamesE.

• A:Answer Hi, Thanks for your question. Some accessories for the Q Revo Pro and QR 798 are not interchangeable. You can buy QV 35S accessories.

  Answered 3 months ago by Roborock support

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Q: QuestionCan I use my own cleaning solution for mopping?

Asked 6 months ago by Cyndi.

• A:Answer Hello, Thanks for your question. It's only suggested to add Roborock cleaning solution into the water tank. Different cleaning solution varies in formulation and it may potentailly damage the water tank. Moreover, the bubbles made by chemical substance in cleaner may cause the mopping feature to malfunction.

  Answered 6 months ago by Roborock support

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Q: QuestionDoes this vacuum have any problem lifting onto or running over a high pile carpet

Asked 20 hours ago by Anonymous.

• A:Answer Hi, Thanks for your question. We don't recommend that you use it on high pile carpet as it may get stuck on it.

  Answered 4 hours ago by Roborock support

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Q: QuestionAre the mop pads reusable?

Asked 2 weeks ago by Anonymous.

• A:Answer Hi, Thanks for your question. Yes, the mop pads are reusable.

  Answered 2 weeks ago by Roborock support

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Q: QuestionWhy are so many replacement mop heads included. Do they wear out quickly?

Asked 2 weeks ago by Brad.

• A:Answer Hi, Thanks for your question. Please know that the mop cloth is essentially consumable. Once the first one wears out, you can seamlessly switch to a new one without having to worry about buying more.

  Answered 2 weeks ago by Roborock support

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Q: QuestionCan this be programmed without the app?

Asked 2 weeks ago by Program.

• A:Answer Hi, Thanks for your question. Our Roborock products cannot be programmed without APP.

  Answered 2 weeks ago by Roborock support

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Q: QuestionIs there a max square footage limit?

Asked 1 month ago by Dordie.

Q: QuestionCan it move from one room to another if there is a 1-inch-high threshold on the floor?

Asked 2 months ago by Alba.

• A:Answer Hello, Thanks for your question. Sorry, QR798 can only cross a 0.79-inch-high threshold on the floor. You can add a ramp to help the robot cross it.

  Answered 2 months ago by Roborock support

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Q: QuestionWhat size vacuum bags does this vac/mop robot take?

Asked 3 months ago by Cookie.

• A:Answer Hello, Thanks for your question. You can purchase the dustbag in our official website. Here is the purchase link. https://us.roborock.com/products/roborock-dust-bag-6pcs-for-q-revo

  Answered 3 months ago by Roborock support

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Q: QuestionHow tall is the actual vacuum? I want to make sure it will fit under my furniture.

Asked 3 months ago by Anonymous.

• A:Answer Hello, Thanks for your question. The height of the QR 798 robot is 96.5mm.

  Answered 3 months ago by Roborock support

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Q: QuestionCan this Roborock be paired to 2 different bases and be moved between floors?

Asked 4 months ago by agboudreau48.

• A:Answer Hello, Thanks for your question. Yes, QR 798 can work on multilevel floor house. Please make sure 2 floors have the same WiFi covered.

  Answered 4 months ago by Roborock support

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Q: QuestionCan the Roborock - QR 798 be used without the mopping function?

Asked 5 months ago by PamP.

• A:Answer Hi, Thanks for your question. Yes, you can set vacuum only on the APP for QR 798.

  Answered 5 months ago by Roborock support

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