Questions & Answers

Q: QuestionWhich voice assistants are compatible with this Roku player?

• A:Answer The Roku Express is compatible with Siri, Alexa, and Hey Google voice assistants.

Q: QuestionIs the Roku Express energy efficient?

• A:Answer Yes, this Roku player is ENERGY STAR certified to help you save money and protect the environment.

Q: QuestionWhat is the maximum resolution supported by this Roku player?

• A:Answer The Roku Express supports a maximum resolution of 1080p.

Q: QuestionDoes the Roku Express require a power adapter?

• A:Answer No, a power adapter is not needed for the Roku Express.

Q: QuestionCan I use headphones with the Roku Express?

• A:Answer Yes, you can use either wired or wireless headphones with the Roku mobile app.

Q: QuestionWhat comes included with the Roku Express?

• A:Answer The Roku Express includes a simple remote with shortcut buttons to popular channels, and everything else you need to start streaming.

Q: QuestionWill this work with a tv that is not a smart tv?

Asked 2 years ago by wondering24.

• A:Answer Yes, we bought a couple of these to turn our old not-so-smart TVs into smart TVs. As long as the old TV has an HDMI port, it should work...

  Answered 2 years ago by PEPFVerified Purchase

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Q: QuestionHow hard is it to install

Asked 2 years ago by Anonymous.

• A:Answer Super easy! You just plug it into the wall for power and the TV via HDMI and you're up and running!

  Answered 2 years ago by PEPFVerified Purchase

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Q: QuestionCan you stream from the Redbox app with the Roku?

Asked 1 year ago by pstgslep.

• A:Answer Hello Pstgslep! Yes, Roku gives you access to the Redbox app. You would need to download it from the search option. If you are ever curious what Roku has to offer here is a link to our Roku channel store. https://channelstore.roku.com/search

  Answered 1 year ago by Roku Team

  
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Q: QuestionTo connect to Spectrum Cable do I need to get a separate cable box for my Westinghouse Roku TV or will it connect via wifi?

Asked 2 years ago by CB658.

• A:Answer I work as a tech for Spectrum. As long as you have one cable box on your account and have Internet wifi with spectrum. You can connect as many roku tvs, Apple TVs, or samsung tvs. To access the spectrum app and stream your channels.

  Answered 2 years ago by Mike

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Q: QuestionIs the Spectrum TV app available for download to this device (as opposed to having to cast the Spectrum TV app from my phone to the device)? I already have a Chromecast that only supports casting to the device, which I do not want. Thanks.

Asked 2 years ago by djjackson13.

• A:Answer Hello djjackson13! Yes, Spectrum is available on the Roku Streaming Platform. You'll need a TV with an HDMI port and a reliable broadband internet connection. As always, you can browse our Roku Channel Store at https://channelstore.roku.com/browse

  Answered 2 years ago by Roku Team

  
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Q: QuestionDoes this support the Spectrum TV app? Is Spectrum included?

Asked 2 years ago by BobR.

• A:Answer Roku does support the spectrum app. You may need to search and download spectrum app. Usually does not come as a default app.

  Answered 2 years ago by mike

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Q: QuestionDoes the remote have an off and on button and a volume control switch?

Asked 6 months ago by Gloj.

• A:Answer Hello Gloj, this device does not come with a remote that has power and volume on it. The model that does have those features is the express 4K+ and higher.

  Answered 6 months ago by Roku Team

  
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Q: Questionis there a monthly charge for using Roku?

Asked 1 year ago by 0629.

• A:Answer Hello 0629, No! There’s absolutely no monthly charge for using Roku! Once you’ve purchased a device and have internet you can use our platform completely free.

  Answered 1 year ago by Roku Team

  
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Q: QuestionDoes the Roku Express remote work with a Roku Ultra system?

Asked 1 year ago by Kateo.

• A:Answer Hello Katie, you can use the express remote with the Ultra as it does accept IR but the express doesn’t have power or volume on the remote. It also doesn’t have the headphone Jack or personalized buttons. You’d be loosing out on several features by going this route. I do recommend purchasing the voice remote or voice remote pro if you’re in need of a new remote. You can also always use your phone as the remote with the Roku app as long as both your phone and tv are on the same internet.

  Answered 1 year ago by Roku Team

  
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Q: QuestionIs it possible to send a Disney+ show from a Mac laptop to the Roku stick and have the show play on the TV? Is the remote checking wifi all the time, or does it power down when not in use?

Asked 2 years ago by minkie10.

• A:Answer Hello, Minkie10! You can airplay from your Mac to the Roku as long as the Roku Express model 3960 is running Roku OS 10.0 or higher to support Apple homekit and streaming with Airplay 2. Roku also supports Disney + so you can sign in on your Roku and stream without having to airplay. For your question about Wifi, the remote is not checking Wifi but please be noted that Roku streaming players are low-power devices that are designed to remain on and connected to the internet. A permanent internet connection is recommended. If you just turn off your tv while your attached Roku device is streaming something, it will continue to stream unwatched. Get in the habit of returning to the Roku home screen when you are done watching Roku-streamed content. In addition you can turn on the Roku bandwidth saver. If it goes 4 hours with no input from you it will ask if you are still watching. If you don't reply it will then stop the current stream and return to the home screen. You can turn this feature on and off via Settings > Network > Bandwidth saver.

  Answered 2 years ago by Roku Team

  
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Q: QuestionDo you have to buy/supply a power adaptor? If i plug in the usb into hdmi on the tv will that power the roku?

Asked 2 years ago by scott.

• A:Answer Hello Scott! The 2022 Roku Express includes a USB power cable minus the power adapter. You can use the included USB power cable to connect your streaming player to the USB port on your TV, which should provide sufficient power. If you'd prefer to plug it into a wall outlet instead, grab any standard USB adaptor you have at your house (like your phone charger cube), and you'll be ready to go. Happy Streaming!

  Answered 2 years ago by Roku Team

  
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Q: QuestionWhat are the differences between the ROKU 3930R and 3960R?

Asked 2 years ago by Matt.

• A:Answer Hi, Matt! The 3960R now has dual band Wifi!

  Answered 2 years ago by Roku Team

  
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Q: QuestionDoes it work in Mexico?

Asked 1 week ago by edgar.

• A:Answer Hello Edgar, yes Roku devices work in Mexico.

  Answered 6 days ago by Roku Team

  
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Q: QuestionWhy does my Roku express keep rebooting?

Asked 1 month ago by Lanaysia.

• A:Answer Hello Lanaysia, Please visit Roku Support for any product or support related questions at https://support.roku.com/ or call 408-556-9391

  Answered 1 month ago by Roku Team

  
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