A:AnswerHi Greg,
Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the 1.7 Cu. Ft. Convection Over-the-Range Fingerprint Resistant Microwave.
Please see the link below for more details on adjusting the circulating fan.
OUTSIDE TOP EXHAUST (VERTICAL DUCT) on pages 12-13
https://downloadcenter.samsung.com/content/EM/201712/20171226115003929/Installation_MC17J8100CS_AA_DE68-04129C-01_EN-MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: INSERTGCID
Have a great day.
^Charles
A:AnswerThank you for asking! As this model is designed to be mounted above a cooktop or range, it will need the underside open for proper ventilation. ^Jecca
A:AnswerHi there,
I can answer this for you. The convection oven feature is set up like a counter top convection toaster oven. You will select your temp and time and place the item inside to machine to cook. Thank you for choosing Samsung. ^Brad
A:AnswerHello Gman,
Thank you for bringing this to our attention. We appreciate you letting us know your inquiry if you can turn off the microwave function and use the convection. We understand how important it is, and we're here to help.
This Samsung microwave has a Convection bake/roast option, which uses dry heat to cook brown food. Press the button to start using the option.
You may also check pages 38-39 of the user manual to learn more about using the Convection bake/roast option.
https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144499857
-Angelica
A:AnswerHello Dave,
Thank you for reaching out. We appreciate you letting us know your inquiry if this Samsung microwave has 3-prong electrical wiring. We understand this information's importance, and we'll be glad to look into this for you.
Yes, this microwave has 3-prong wiring. Plug the power cord into a properly grounded 3-pronged outlet.
Here is a link to the user manual to learn more about the full specifications of the product. See page 52.
https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144645581
Thank you, and stay safe!
-Angelica
A:AnswerDear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Your Reference Ticket Number: 1144645843
Thank you, and stay safe!
-Angelica
A:AnswerYes, here is a link to the user manual on page 11 for you to view the many features that the microwave offer (https://bit.ly/2TaNDDt). Thank you for choosing Samsung! ^Lena