A:AnswerWe have had our refrigerator since March 27th, and have had no problems with the ice maker. We did a lot of research on the ice maker issue, and made sure that we purchased a refrigerator made in 2020, as they have corrected the issue on the newer models.
A:AnswerThis unit can be connected as an access point to your home wi-fi network. It is a very simple connection, but depending on the distance from your router and home construction you may need an extender for consistent signal strength. You must down load a separate app for the camera functionality but the Spotify is preloaded. Keep in mind with the camera views, you only see the front items in a small area of the fridge. You will not see anything in the doors or freezer, and the camera cant "identify" items behind other items unless it can see the whole item.
A:AnswerHi there,
I can help with this. I have an article that will show you pictures of different ice problems. But your ice will look like the first photo. We call this Half Moon Shape. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001688/
Thank you for choosing Samsung. ^Brad
A:AnswerWe did not have this problem for doors/drawers to be removed. However, here is some input which may be useful:
1. If delivery/installation included with your order, they will take care of removal/assembly of doors/drawers and the kitchen access (and Main entrance) door removal/assembly as needed. However, ensure that dimensions (depth of the refrigerator) after removal of both refrigerator & kitchen access doors still allow for the refrigerator to be moved inside the kitchen.
2. If delivery/installation not included with your order, you need to find dimensions as explained above. As I recall, in one of the vidoes provided by Samsung, it explains how lower two drawers use clip on mechanism for easy removal and put it back. For the top two doors, as I recall, they are easy to remove from the top hinges. For all the electric/water connections on either side they are male/female end connectors which are easy to remove and connect as well.
Hope this helps! Thanks!!
A:AnswerHi there,
I can help with that. This Smart refrigerator is app compatible and it is in the app store. You will be able to do anything with a simple touch from your iPhone. Thank you for choosing Samsung. ^Brad
A:AnswerHello Sara! This refrigerator can connect only with the following Samsung Smart TVs J/K/MU6400 series or above launched in 2015~2017; NU7400 series or above launched in 2018; Q60R series or above launched in 2018. Please check the model of your TV before attempting to connect. Thank you for choosing Samsung! ^Lena
A:AnswerThanks so much for asking, Shan! While this model does not have a direct YouTube app, videos from the streaming service can be played through the internet browser available on the Family Hub. ^Jecca
A:AnswerAlexa can discover the fridge through the smart things skill, but Alexa can not interact with most of the family hub apps (like shopping lists, timer, task list, etc).
A:AnswerThere are 4 settings for the middle drawer (FlexZone). Meat (29 degrees), Beverage (33 degrees), Deli (37 degrees), and Wine (42 degrees). You cannot change the temperature for any of the 4 settings.
A:AnswerDear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
A:AnswerHi Eatemett,
Thank you for showing interest to know more about our product. Regarding your question, if your refrigerator has a lock, yes it has a Control Lock function on the main panel. Also, it has a dispenser lock that doesn't affect the main panel lock.
Stay safe,
Reference Ticket Number: 1144224981
Mila
A:AnswerThere are no brackets to support the top left folding shelf if you lower the top right shelf. You just can’t put anything heavy on the folding shelf (milk carton, etc) if you lower the upper right shelf.
A:AnswerThanks so much for asking, Amber! The Family Hub panel connects to the SmartThings app on your smart device using a Wi-Fi connection. For more in depth information on how the SmartThings app and features work, I recommend reaching out to our dedicated SmartThings team at 866-813-2404. ^Jecca
