A:AnswerHi PattieD,
Thanks for your purchase! I have a few suggestions for you to try.
First, let's confirm it isn't the internet connection.
1.Try wired LAN if available
2. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Menu > Settings > All Settings > Picture > Expert Settings > Picture Clarity Settings.
I hope this helps!
~Samsung Advisor
A:AnswerFor more information on haul away services, please contact your local Best Buy or visit: https://www.bestbuy.com/site/recycling/tv-appliances-haul-away/pcmcat174900050009.c?id=pcmcat174900050009
~ Samsung Specialist
A:AnswerLar - Compared to 2023 CU8000F, the 2024 Q60D offers many advantages such as our fast and powerful Quantum Processor 4K Lite that enhances pictures from any source into crisp 4K, Dual LED backlight technology for beautifully balanced colors, and Quantum HDR for rich details. For gamers, Motion Xcelerator gives you minimized blur and enhanced motion clarity allowing you to catch all the fast-moving action whether you're watching sports or gaming.
~ Samsung Specialist