Questions & Answers

1-10 of 25 Questions
  • Question
    What's the operating distance this needs to be all items you wish to control via the hub? Can you use multiple hubs to cover a larger area?   (5 Answers)

    By Robert August 26, 2016.

    Answers
    • Best 
      Answer

      The communication technology (Z-Wave, Zigbee) allows the signals to be relayed from one device to the next. You will never need more than one hub. I have a large home and all of the devices work flawlessly. NOTE: The initial setup of a device will need to be done near the hub, like with 20 feet. Once it is connected to the smart network, it will communicate through all other devices to the hub.

      By Icebear September 9, 2016.

    • Question
      Model: F-H-ETH-001 SKU: 4470700 Is this the 2nd Generation? I'm ordering for someone else & he specified Samsung SmartThings Hub 2nd Generation   (4 Answers)

      By Michelle December 21, 2015.

      Answers
      • Best 
        Answer

        Yes, this is the V2 hub that includes a battery backup as well as some other enhancements

        By Anonymous December 21, 2015.

      • Question
        If the internet connection is lost, will I get notified? How?   (5 Answers)

        By jen May 3, 2016.

        Answers
        • Best 
          Answer

          If you have registered your hub with Samsung, created an account and have linked your hub to your account, the online service will notify you via the smartthings app when your home internet connection goes down. It will tell you that it lost connectivity with the hub - and subsequently tell you when it is reconnected ....

          By Aufmachen November 29, 2016.

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      • Question
        will it take movies and pictures in computer and wireless to Samsung smart tv.   (4 Answers)

        By Anonymous March 15, 2017.

        Answers
        • Answer

          no

          By raw92378 October 10, 2017.

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      • Question
        Is the Smartthings hub compatible with Nest Outdoor camera and a Nest Thermostat and a Chamberlain MyQ garage door opener?   (4 Answers)

        By Jetbiker January 11, 2017.

        Answers
        • Answer

          The best way to answer that question is to check reviews for people that report that they actuly have a device working on the Smartthing hub. or contact SmsrtThing support directly. their support is outstanding.

          By CapeCoDdon September 30, 2017.

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      • Question
        If i have the smartcam and hub connected and turned on, can i monitor my smartcams from my cell phone while i am away?   (3 Answers)

        By Jimmy January 1, 2017.

        Answers
        • Answer

          You can control on/ of and make schedules from the app on the phone. It has no screen to see pics/ videos

          By Unknown September 22, 2017.

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      • Question
        Will this hub work with GE ZWAVE switches thru Alexa ?   (5 Answers)

        By Don December 15, 2016.

        Answers
        • Answer

          Yes you can connect the z wave switches to the hub and Co tool it through Alexa.

          By Blessed January 7, 2017.

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      • Question
        Does anyone have this connected to a security system and if so what security system and how do they work together? I am looking into the alarm.com system   (2 Answers)

        By dan December 15, 2016.

        Answers
        • Answer

          Yes, you can integrate the alarm.com security system to the smartthings hub. You need to follow a procedure to integrate it.

          By Yosvany September 1, 2017.

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      • Question
        Up to how many devices would this hub be able to mate with?   (3 Answers)

        By Jay December 12, 2016.

        Answers
        • Answer

          It appears that Samsung hasn't set an exact number of allowed devices, as I've heard of people having as many as 200 connected. Though, in the SmartThings community you hear have people running into issues with reliability after more than 100 devices have been connected. Hope this helps.

          By Jdisme September 17, 2017.

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      • Question
        Would this hub be able to mate with sercomm ip cameras?   (2 Answers)

        By Jake December 12, 2016.

        Answers
        • Answer

          This is not likely, Jake. The SmartThings Hub works as advertised, but is very limited to devices it recognizes. I have 10) cameras in my home. This hub does not recognize most of them. It is a safe bet it will not work with Sercomm IP Cameras.

          By gadgetguy11 July 4, 2017.

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